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Information Technology Service Desk Manager Jobs

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning ...

Integral Services Company

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

Overview IT SERVICE DESK LEAD Location: Vienna, VA / Fort Belvoir, VA Clearance: Active TS/SCI ... This role ensures operational excellence across incident management, customer service, quality ...

Unissant

Service Desk Manager

Herndon, VA · On-site

The ideal candidate is a customer-focused IT operations leader who combines technical depth ... Lead and manage the service desk team to deliver high-quality support services across the ...

Unifirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

Serves as primary support for end user access management requests including new employee technology ... the Service Desk, ensuring all tickets are properly documented in accordance with IT quality ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

S., and will report directly to the Manager, IT Service Desk. This position will have the overall responsibility for supporting the initial level of end user issue management / service request ...

Qualysoft

... IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk ... Druckerumfeld * * Verwaltung und Betreuung von Endgeraten mithilfe von Microsoft Intune

Novolex

Manager, IT Service Management

Lake Forest, IL · On-site

Service Desk operations, User Access Management, and the ServiceNow platform. Positioned between ... Ensure IT services are available, performant, and continuously improving -- minimizing business ...

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in our ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

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Information Technology Service Desk Manager information

See salary details

$36.5K

$94.5K

$157K

How much do information technology service desk manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for information technology service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What does an Information Technology Service Desk Manager do?

An Information Technology (IT) Service Desk Manager oversees the day-to-day operations of the IT service desk team, ensuring users receive timely and effective technical support. They manage staff, set service standards, develop processes, and monitor performance metrics to resolve incidents and service requests efficiently. Additionally, they often collaborate with other IT departments to improve overall service delivery and implement best practices, while focusing on customer satisfaction and continuous improvement.

What are some typical challenges faced by an Information Technology Service Desk Manager, and how can they be addressed?

Information Technology Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring timely incident resolution, and maintaining team morale under pressure. Balancing resource allocation and developing efficient workflows are key to overcoming these challenges. Building strong communication channels within the team and with other departments, investing in ongoing training, and leveraging IT service management tools can help streamline operations and improve service quality.

What are the key skills and qualifications needed to thrive as an Information Technology Service Desk Manager, and why are they important?

To thrive as an Information Technology Service Desk Manager, you need a solid understanding of IT support processes, incident management, and a background in computer science or information technology, often supported by relevant experience or a bachelor's degree. Familiarity with IT Service Management (ITSM) tools like ServiceNow or Jira, and certifications such as ITIL, are typically required. Strong leadership, communication, and problem-solving skills are essential for managing teams and ensuring high-quality customer service. These skills enable efficient IT operations, drive continuous improvement, and ensure customer satisfaction within the organization.

What is the difference between Information Technology Service Desk Manager vs Help Desk Supervisor?

AspectInformation Technology Service Desk ManagerHelp Desk Supervisor
CertificationsITIL, CompTIA A+, HDI-Support Center ManagerCompTIA A+, HDI-Support Center Supervisor
Work EnvironmentOversees multiple support teams, manages escalations, strategic planningSupervises daily help desk operations, manages support staff, handles tickets
Employer & IndustryIT service providers, large corporations, tech companiesIT departments, customer support centers, tech firms

The main difference is that the Information Technology Service Desk Manager focuses on strategic oversight, team management, and process improvement, while the Help Desk Supervisor handles daily support operations and ticket resolution. The manager role involves higher-level planning and coordination, whereas the supervisor role is more hands-on with support staff and customer issues.

What cities are hiring for Information Technology Service Desk Manager jobs?

Cities with the most Information Technology Service Desk Manager job openings:

What states have the most Information Technology Service Desk Manager jobs?

States with the most job openings for Information Technology Service Desk Manager jobs include:

What are popular job titles related to Information Technology Service Desk Manager jobs?

For Information Technology Service Desk Manager jobs, the most frequently searched job titles are:

Infographic showing various Information Technology Service Desk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Technician

Atlanta, GA • On-site

Ubertal Inc
IT Services • 201 - 500 employees
Learn more about Ubertal Incexternal

Contractor

Re-posted 17 days ago

Job description

Position Title: IT Service Desk Technician

Location: Atlanta, GA

Engagement Type: Contract

Work Mode: Hybrid

Duration: ~10 Months (08/24/2026 – 06/30/2027)

Interview Type: Webcam or In-Person

Role Overview

The IT Service Desk Technician provides first- and second-level technical support, serving as the primary point of contact for resolving hardware, software, network, and application issues. Operating in a hybrid IT environment, this role delivers end-to-end technical support for endpoint devices, Microsoft 365 services, identity management, and hardware asset lifecycle processes to ensure timely incident resolution and strong customer service.

Key Responsibilities

  • Provide primary Tier 1 and Tier 2 technical support via phone, email, chat, remote tools, and desk-side assistance.

  • Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow, adhering to ITIL best practices.

  • Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Windows Autopilot.

  • Install and troubleshoot desktop applications, Microsoft 365 tools, web browsers, VPN connections, and peripherals (printers, scanners, webcams, docking stations).

  • Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning within Active Directory and Microsoft Entra ID (Azure AD).

  • Support core Microsoft 365 productivity tools, including Outlook, Teams, OneDrive, and SharePoint Online.

  • Execute hardware asset management tasks, including receiving, tracking inventory, deployment, replacement, and retirement within ServiceNow Asset Management.

  • Collaborate with infrastructure, cybersecurity, applications, and vendor teams to resolve complex issues and assist with IT rollouts and hardware refreshes.

Required Skills & Experience

  • High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or Service Desk environment; OR an Associate degree in Information Technology/Computer Science with 1 year of experience.

  • Demonstrated hands-on experience troubleshooting hardware, software, network connectivity, and desktop applications.

  • Experience utilizing ticket management systems (e.g., ServiceNow) and following ITIL service management principles.

  • Strong troubleshooting, organizational, and technical documentation skills.

  • Excellent customer service and communication skills, with the ability to convey technical concepts to non-technical users.

Preferred Skills

  • Bachelor's degree in Information Technology, Computer Science, or a related field.

  • Prior experience providing IT support within state or local government environments.

  • Hands-on familiarity with Microsoft Windows 11, Microsoft 365 suite, Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, and Windows Autopilot.

  • Exposure to Cisco Webex, VPN technologies, Multi-Factor Authentication (MFA), Hardware Asset Management (HAM), and basic Software Asset Management (SAM).

Additional Details

  • Work Schedule: Full-time hours (8 hours per day, 5 days per week).

  • Location Requirements: Candidates must be local to the metro Atlanta area to report onsite as required by the hybrid work model.