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Information Technology Associate Jobs in Wellesley, MA

Harvard University

IT Support Associate II

Boston, MA · On-site

$55/hr

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting ...

New

Harvard University

IT Support Associate II

Boston, MA

$24 - $28/hr

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting ...

New

Berkshire Bank

IT Systems Analyst

Boston, MA · On-site

$52K - $90K/yr

Education: • Associate's Degree in Computer Science or Business, or comparable work experience ... of information technology • Excellent analytical and problem-solving skills • Strong ...

MKS Instruments, Inc.

IT Support Analyst

Andover, MA

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

MKS Instruments, Inc.

IT Support Analyst

Wilmington, MA

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

JOB REQUIREMENTS Minimum Education - Preferred Associate's degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or ...

KabaFusion

IT Support Specialist II

Lexington, MA · On-site

$30.72 - $37.88/hr

Education Level - Associate's Degree (Required) or Bachelor's Degree (Preferred) in Computer Science, Information Technology, or a related field * Degree can be substituted if the candidate has a ...

South Shore Health

IT Field Support Analyst

Weymouth, MA

$27.78 - $37.38/hr

JOB REQUIREMENTS Minimum Education - Preferred Associate's degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or ...

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

JOB REQUIREMENTS Minimum Education - Preferred Associate's degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or ...

CarGurus

IT Service Desk Analyst

Boston, MA

Associates' Degree in MIS or equivalent experience * Industry certifications (CompTIA) or similar ... Applied best practice IT Service Management processes in the delivery and support of IT services e ...

Jobtailor

IT Help Desk Manager

Waltham, MA · On-site

$95 - $130/hr

Reporting to the US Associate Director of IT, leads the firm's US‑based end‑user support function. * Responsible for the delivery and continuous improvement of IT services supporting employees ...

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All JobsInformation Technology Associate JobsInformation Technology Associate Jobs in Wellesley, MA

Information Technology Associate information

See Wellesley, MA salary details

$15

$32

$60

How much do information technology associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for information technology associate in Wellesley, MA is $32.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $38.51 per hour, depending on experience, location, and employer.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

Is an Information Technology Associate worth getting an Information Technology degree in 2026?

An Information Technology Associate position often benefits from a relevant degree, as it provides foundational knowledge in networking, security, and systems administration. However, practical experience, certifications like CompTIA or Cisco, and technical skills can also be highly valuable in this field. By 2026, a combination of education and hands-on experience will likely remain important for career advancement in IT roles.

What can I do with an information technology associate's degree?

An Information Technology Associate's degree prepares individuals for roles such as help desk technician, network support specialist, or systems administrator. These positions involve troubleshooting hardware and software issues, maintaining network infrastructure, and supporting users, often requiring knowledge of operating systems, networking, and basic cybersecurity. Certifications like CompTIA A+ or Network+ can enhance job prospects in this field.
More about Information Technology Associate jobs

What are the most commonly searched types of Information Technology jobs in Wellesley, MA?

The most popular types of Information Technology jobs in Wellesley, MA are:

What cities near Wellesley, MA are hiring for Information Technology Associate jobs?

Cities near Wellesley, MA with the most Information Technology Associate job openings:

Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in Wellesley, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,316 per year, or $32.4 per hour.

Associate Manager, Systems Engineer, IT

Agios Pharmaceuticals, Inc.

Cambridge, MA • On-site

Full-time

Re-posted 28 days ago

Job description

Associate Manager, Systems Engineer, IT
Who we are:
At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture - one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion - because our differences shape how we hire, collaborate, and innovate. Our team's proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific - it's deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X.
The impact you will make:
Agios Pharmaceuticals is searching for a dynamic Associate Manager, Systems Engineer to join our End User Experience (EUX) team. We want someone who cares about this important work, and who's driven to connect to our mission of helping these patient communities. We want someone who's driven to connect to our mission of helping these patient communities. This is a hands-on, customer-facing growth role at the intersection of platform administration and everyday end-user support - a strong opportunity for someone with solid IT support experience who is ready to develop deep specialization in our Microsoft 365 collaboration and productivity platform (SharePoint Online, Microsoft Teams, OneDrive, and Exchange Online). You will administer and help improve these services day to day, working under the direction of your manager, who owns platform governance and will mentor you toward taking on greater ownership over time. In equal measure today, you will be a fully engaged member of the End User Experience team: supporting end users directly, working the ticket queue alongside your teammates, and pitching in on onboarding and high-volume periods - with your focus shifting increasingly toward M365 as you grow into the role. You will partner with business stakeholders, IT Security, and the broader IT organization to deliver a seamless, secure, and well-governed digital workspace, and to ensure our end users have an outstanding experience.
What you will do:
  • Within the scope at the Service Desk, administer, configure, and maintain the day-to-day health of the Microsoft 365 collaboration and productivity platform, including SharePoint Online, Microsoft Teams, OneDrive, and Exchange Online.
  • Help maintain and apply collaboration platform governance standards - site and team provisioning, lifecycle and access models, external sharing settings, and structure that keeps content findable and appropriately permissioned - within the framework set by your manager.
  • Once trained on internal processes, will support the governance of collaboration content that may reside within a regulated, GxP context - helping ensure repositories holding validated or regulated content meet FDA, 21 CFR Part 11, and Agios computer systems validation (CSV) requirements, in partnership with your manager, IT Security, Compliance, and QA. (Prior GxP experience is welcomed but not required; we will train the right candidate on our validation and Part 11 framework.)
  • Deliver excellent, customer-focused end-user support: work the service request and incident queue alongside the EUX team, resolve issues across the collaboration platform and general end-user computing, and grow into an escalation point for complex SharePoint, Teams, and Exchange Online issues as you develop expertise.
  • Contribute to new-hire onboarding and pitch in during high-volume periods, inspections, and onsite events to ensure the team delivers a consistent, high-quality experience.
  • Provide secondary support for audio/visual and conference room technology, assisting with meeting and event setups, and deliver executive / white-glove support to senior leaders as needed.
  • Help monitor service health, adoption, and experience metrics for the collaboration platform, and contribute to continuous improvement and root cause analysis on recurring issues.
  • Carry out platform changes - feature rollouts, configuration changes, and version updates - through Agios change management, working closely with your manager and the senior infrastructure team. Changes are coordinated with your manager's approval (particularly during onboarding, as you build context on the environment) and carried out with the senior infrastructure team's awareness, with appropriate testing, documentation, and stakeholder communication.
  • Partner with business stakeholders to understand collaboration needs and help translate them into well-governed platform capabilities, supporting self-service and automation where it reduces friction.
  • Create and maintain technical documentation, governance standards, SOPs, and end-user knowledge base articles.
  • Manage relationships with relevant vendors and Microsoft support for the collaboration and productivity stack.
  • Ensure adherence to FDA, Agios QA department, and Agios computer systems validation compliance SOPs, and complete all activities in accordance with approved SOPs and IT guidelines.
  • Participate in on-call weekly rotation for emergency support and be available to conduct platform maintenance outside core business hours as needed.
  • Responsible for additional tasks as assigned by IT management.

What you bring:
  • Bachelor's degree, with a preference in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 5+ years of progressive IT experience, including substantial end-user support and deskside experience.
  • Hands-on experience administering or supporting the Microsoft 365 collaboration and productivity platform (SharePoint Online, Teams, OneDrive, and/or Exchange Online) - enough to build on, with the appetite to develop deep expertise.
  • A genuine service orientation and strong end-user support skills, with a track record of delivering an excellent customer experience and a willingness to roll up your sleeves on the ticket queue alongside teammates. Comfort supporting senior leaders and conference room / audio-visual technology is a plus.
  • Coachability and a growth mindset - eager to learn, open to direction, and motivated to grow into platform ownership over time.
  • Strong troubleshooting and analytical skills, with the ability to work issues independently and know when to escalate.
  • Excellent interpersonal, communication, and documentation skills, with the ability to partner effectively across technical and non-technical audiences.
  • Self-motivated and directed, able to effectively prioritize across operational and project work.
  • Must be available for on-call weekly rotation for emergency support.
  • Experience with collaboration platform governance (provisioning, permissions, lifecycle, external sharing) is a plus.
  • Experience administering Microsoft 365 in a regulated industry; familiarity with GxP / validated computer systems and 21 CFR Part 11 is a plus (not required - we will train).
  • Experience with ServiceNow for incident, request, and change management is preferred.
  • Familiarity with PowerShell or Microsoft Graph for collaboration platform administration and reporting is a plus.
  • Experience with ITIL-based service management processes is a plus.
  • Previous experience in the biotechnology and/or pharmaceutical industries is a plus.

Concerned that you don't check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other's differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you're excited about this role but your previous experience doesn't align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening!
Work Location:
Location Specific - Hybrid: This role requires some work onsite at our Cambridge Headquarters as needed. Hybrid schedules vary but are generally less than 3 days per week onsite. Regular conversations with manager are encouraged to ensure alignment on in-person presence/expectations. Employees in this role are expected to live within a commutable distance to the office and some travel may be required commensurate to the above job description and/or to attend team meetings and other company events.
What we will give you:
  • Deliberate Development. Your professional growth as one of our top priorities.
  • Flexibility.We're all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you're at your best, we're at our best.
  • Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website.
  • Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance.
    • The current base salary range for this position is expected to be between $94,025 and $141,038 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.
  • Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.
  • Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We're continuously looking to improve the inclusivity of our workforce.
  • Commitment to community. We're an active participant in the communities that surround us - the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.

Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.

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