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Information Technology Associate Jobs in Georgetown, TX

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

Associates Degree in Information Technology related field (higher degree accepted) - Preferred MINIMUM EXPERIENCE: * 3 Years of desktop support experience - Required REQUIRED CERTIFICATIONS/LICENSURE

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Associates Degree in Information Technology related field (higher degree accepted) - Preferred MINIMUM EXPERIENCE: * 3 Years of desktop support experience - Required REQUIRED CERTIFICATIONS/LICENSURE

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

Associates Degree in Information Technology related field (higher degree accepted) - Preferred MINIMUM EXPERIENCE: * 3 Years of desktop support experience - Required REQUIRED CERTIFICATIONS/LICENSURE

Mindlance

IT - Technical Support - Mid-Level

Austin, TX · On-site

... or Associates degree in Information Technology or a related field is a plus • CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus Company : Mindlance is a Staffing and Recruiting ...

E Tech Group

Business Development Manager

Austin, TX · On-site

... IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical ... As an E Tech associate, you can unlock your greatest potential through challenges and ...

New

Armaninollp

Senior Associate, IT Audit & Attest

Austin, TX · On-site

$80K - $98K/yr

Degree in Accounting, Management Information Systems (MIS), Information Technology, or related field. * Minimum of 2 years of Public Accounting experience with exposure toSOC, HITRUST, or ISO ...

M.C. Dean, Inc

Tech Specialist 4 - Austin, TX

Austin, TX · On-site

... and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and ... Associates with 10+ years of experience or * Bachelor's Degree with 7+ years experience or * Master ...

Pwc

US Tech-Product Associate

Austin, TX · On-site

$50K - $140K/yr

Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Associate & Summary The Opportunity As a US Tech-Product Associate, you will play a pivotal role in ...

DMD Systems Recovery

Be Seen First

Sort Associate

Austin, TX · On-site

$20/hr

Sort Associate Department: Operations Full-Time $20 Hourly 7:30 AM - 4 PM Company Description ... DMD Systems Recovery, LLC (DMD) provides IT Asset Disposition solutions adhering to the most ...

Socket.dev

Deputy Chief Information Officer

Austin, TX · On-site

$170 - $210/hr

Assists the Associate Vice Chancellor & Chief Information Officer in leading overall information technology strategic planning to achieve business goals by prioritizing information technology ...

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All JobsInformation Technology Associate JobsInformation Technology Associate Jobs in Georgetown, TX

Information Technology Associate information

See Georgetown, TX salary details

$12

$27

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How much do information technology associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for information technology associate in Georgetown, TX is $27.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $32.60 per hour, depending on experience, location, and employer.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs
What are the most commonly searched types of Information Technology jobs in Georgetown, TX? The most popular types of Information Technology jobs in Georgetown, TX are:
What cities near Georgetown, TX are hiring for Information Technology Associate jobs? Cities near Georgetown, TX with the most Information Technology Associate job openings:
Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in Georgetown, TX as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $57,020 per year, or $27.4 per hour.

IT User Support Technician II

Central Health

Austin, TX

$21.75 - $29.75/hr

Full-time

Posted 29 days ago

Job description

Overview

IT User Support Technician II provides advanced technical support to end users and serves as an escalation point for complex incidents and service requests. This role is responsible for troubleshooting hardware, software, network, and application issues while adhering to ITIL best practices for Incident, Problem, Change, and Service Request Management. The technician delivers exceptional customer service, ensures timely resolution of issues, and contributes to continuous service improvement initiatives.

As of August, 2026 all IT User Support Technician/s II will meet the following education, experience, and certification criteria. All IT User Support Technician/s II hired prior to August, 2026 may be excluded from these requirements.

***This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs

Responsibilities

Essential Duties:

  • Demonstrate strong and consistent customer service skills focused on patience and empathy.
  • Serve as second tier point of contact for users who are contacting User Support via ServiceNow, Microsoft Teams, phone, and email.
  • Identify, research, and resolve support Tier I and Tier II incidents and requests Prioritize, categorize, and document tickets accurately within the ServiceNow platform.
  • Escalate unresolved issues to appropriate technical teams while maintaining ownership through resolution.
  • Mentor, train, and support Tier 1 Technicians Serve as the point of escalation for complex incidents and requests Contribute to Knowledge Management by creating and maintaining support documentation and knowledge articles.
  • Perform account administration, including password resets, user provisioning, and access management.
  • Diagnose and resolve complex hardware, software, operating system, and network-related issues.
  • Represent the User Support Service Desk in Major Incident and security incident response war rooms Identify opportunities to improve support processes, documentation, and user experience.
  • Participate in regular onsite team events, after-hours support, and on-call rotations as required.
  • Act as point of contact with vendors to resolve technical problems with desktop computing equipment and software Perform intermediate tasks in Microsoft Active Directory, Microsoft 365, and Intune Use and enforce timely, strict, and thorough documentation/logging practices.
  • Participate in Problem Management activities by identifying recurring issues and root causes.
  • Support Change Management processes by implementing approved changes and documenting outcomes.
  • Support endpoint management, software deployment, and device lifecycle management.
  • Monitor service desk queues to ensure timely response and resolution and provide proactive updates regarding ticket status and resolution timelines.

Perform other duties as assigned.

Qualifications

MINIMUM EDUCATION:

  • High School Diploma (or equivalent) - Required
  • Associates Degree in Information Technology related field (higher degree accepted) - Preferred

MINIMUM EXPERIENCE:

  • 3 Years of desktop support experience - Required

REQUIRED CERTIFICATIONS/LICENSURE:

  • CompTIA A+ Certification - Required Upon Hire

  • ITIL 4 or 5 Foundation Certification - Required within 6 months

Employment Type: FULL_TIME

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