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Information Technology Assistant Jobs in Bronx, NY

JANOME AMERICA

IT Support Manager

Mahwah, NJ · On-site

$85K - $100K/yr

The position supervises one full-time IT Assistant Manager and works closely with employees, vendors, and the MSP to ensure reliable and efficient technology operations throughout the organization ...

RadNet

Tech Assistant

Flushing, NY · On-site

$17/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

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$11

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How much do information technology assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for information technology assistant in Bronx, NY is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.52 per hour, depending on experience, location, and employer.

What Is the Job of an Information Technology Assistant?

As an information technology assistant, your job is to troubleshoot and repair computers for a business or government agency. IT assistants frequently install new hardware and software, configure existing systems to meet the organization's needs, return defective products to vendors, negotiate prices on new equipment, and monitor network use. You may also help prepare department budgets, replace equipment while following an upgrade schedule, and evaluate the relevance of emerging technology. When working for the government, you may be asked to participate in emergency response and remain at work in spite of evacuations. Some IT assistants are on-call for support outside of regular hours.

What are the key skills and qualifications needed to thrive as an Information Technology Assistant, and why are they important?

To thrive as an Information Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and network basics, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, operating systems (Windows, macOS), and basic networking tools is typically required. Strong problem-solving skills, attention to detail, and effective communication set standout candidates apart in this role. These skills are crucial for efficiently resolving technical issues, supporting organizational productivity, and ensuring smooth IT operations.

How does an Information Technology Assistant typically collaborate with other departments within an organization?

Information Technology Assistants often work closely with various departments to resolve technical issues, set up new hardware or software, and ensure smooth operation of IT systems. They may assist in onboarding new employees by configuring workstations and user accounts, and frequently communicate with non-technical staff to troubleshoot problems or provide basic IT training. This role requires strong communication skills and the ability to translate technical concepts into easy-to-understand terms, fostering effective collaboration across teams.

What does an Information Technology Assistant do?

An Information Technology Assistant supports the IT department by helping maintain computer systems, troubleshooting technical issues, and assisting staff with software or hardware problems. They may also help with installing new equipment, setting up user accounts, and ensuring the security and efficiency of the organization's technology infrastructure. Their role is essential in keeping daily operations running smoothly and supporting other employees with their technology needs.

What is the difference between Information Technology Assistant vs Network Technician?

AspectInformation Technology AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft Office certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentOffice settings, help desk supportData centers, network infrastructure sites
Job FocusGeneral IT support, hardware/software troubleshootingNetwork setup, maintenance, troubleshooting

While both roles support IT operations, an Information Technology Assistant provides broader technical support within an organization, whereas a Network Technician specializes in network infrastructure and connectivity issues. The roles often overlap in certifications and work environments, but their primary focus differs, making each suited for specific IT career paths.

More about Information Technology Assistant jobs
What are the most commonly searched types of Information Technology jobs in Bronx, NY? The most popular types of Information Technology jobs in Bronx, NY are:
What are popular job titles related to Information Technology Assistant jobs in Bronx, NY? For Information Technology Assistant jobs in Bronx, NY, the most frequently searched job titles are:
What job categories do people searching Information Technology Assistant jobs in Bronx, NY look for? The top searched job categories for Information Technology Assistant jobs in Bronx, NY are:
What cities near Bronx, NY are hiring for Information Technology Assistant jobs? Cities near Bronx, NY with the most Information Technology Assistant job openings:
Information Technology Assistant jobs near you
IT Support Manager

IT Support Manager

JANOME AMERICA

Mahwah, NJ • On-site

$85K - $100K/yr

Full-time

Posted 6 days ago

Job description

The IT Support Manager oversees the daily operations and support functions of the IT department while serving as the primary onsite IT resource and liaison to the company’s Managed Service Provider (MSP). This hands-on role is responsible for end-user support, Microsoft 365 administration, ERP support coordination, onboarding/offboarding processes, device management, and overall technology support operations across the organization.

The position supervises one full-time IT Assistant Manager and works closely with employees, vendors, and the MSP to ensure reliable and efficient technology operations throughout the organization, including headquarters and remote locations.

This role will also support the company’s adoption and utilization of AI-powered business technologies, including Microsoft Copilot and other approved AI productivity tools, to improve operational efficiency, streamline workflows, and enhance employee productivity.

ESSENTIAL JOB FUNCTIONS
  • Manage the daily operations of the IT department and IT support functions.
  • Supervise and support one IT Assistant Manager responsible for ERP support and daily operational assistance.
  • Fully manage and oversee the IT Help Desk ticketing system.
  • Provide in-person, phone, and remote support to employees for hardware, software, Microsoft 365, ERP, connectivity, and user-access issues.
  • Serve as the primary internal liaison between the company and the Managed Service Provider (MSP).
  • Coordinate with the MSP regarding infrastructure support, escalations, maintenance activities, cybersecurity initiatives, enterprise systems, and technology projects.
  • Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Endpoint Manager, Entra ID (Azure AD), and related technologies.
  • Coordinate onboarding and offboarding activities including user account creation, licensing, permissions, device setup, and security access.
  • Configure and deploy laptops, workstations, mobile devices, printers, and related hardware.
  • Support and manage company mobile devices and mobile device policies.
  • Coordinate and support remote users and locations.
  • Train and assist employees with Microsoft 365 applications, AI productivity tools, and other business technologies.
  • Research, evaluate, and support the adoption of AI-powered business tools and automation technologies to improve operational efficiency and departmental workflows.
  • Support employee training and best practices related to Microsoft Copilot and other approved AI productivity platforms.
  • Identify opportunities to streamline business processes and improve operational workflows through automation and emerging technologies.
  • Assist in promoting responsible and secure use of AI technologies in accordance with company policies and data security standards.
  • Coordinate with vendors regarding IT equipment, software licensing, telecommunications, and technology-related services.
  • Maintain hardware and software inventory records and company-assigned devices.
  • Support ERP-related issues and coordinate with internal departments, ERP users, vendors, and the MSP as necessary.
  • Assist with technology planning, process improvements, documentation, and operational efficiency initiatives.
  • Some travel may be required (10–15%).
  • Overtime may be required when necessary.
QUALIFICATIONS AND REQUIREMENTS
  • Bachelor’s Degree in Computer Science, Information Technology, or related field preferred.
  • Minimum 5 years of experience in IT support, systems administration, or IT operations management.
  • Previous supervisory or leadership experience preferred.
  • Experience supporting Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Endpoint Manager, and Entra ID (Azure AD).
  • Experience supporting ERP systems and business applications.
  • Experience providing end-user support in both local and remote environments.
  • Familiarity coordinating with Managed Service Providers (MSPs) and third-party technology vendors preferred.
  • Experience supporting Windows 11, Microsoft 365, macOS, iOS, printers, mobile devices, and related technologies.
  • Familiarity with enterprise infrastructure, backup, endpoint management, virtualization, and cybersecurity technologies in collaboration with an MSP preferred.
  • Strong understanding of networking concepts including TCP/IP, Wi‑Fi and remote access support.
  • Experience with Microsoft Teams, SharePoint, OneDrive, and collaboration technologies.
  • Familiarity with remote support tools such as TeamViewer, or similar platforms.
  • Familiarity with AI-powered workplace technologies, automation tools, and Microsoft Copilot preferred.
  • Ability to analyze business processes and recommend technology solutions that improve operational efficiency and user experience.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
SKILLS
  • Strong analytical and problem-solving abilities.
  • Excellent customer service and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong attention to detail and follow-through.
  • Ability to train and support employees with varying technical skill levels.
  • Strong understanding of process improvement, automation, and AI-assisted workplace technologies.
DUTIES AND RESPONSIBILITIES
  • Manage and support daily IT operations and end-user technology support.
  • Coordinate with the MSP regarding server administration, infrastructure maintenance, system updates, cybersecurity initiatives, backup systems, and enterprise technology support.
  • Administer and support Microsoft 365 applications and services while coordinating with the MSP on escalations, security initiatives, and system enhancements.
  • Coordinate with the MSP regarding network connectivity, firewall support, wireless networking, and Internet-related issues.
  • Support onboarding and offboarding of employees including workstation setup, user provisioning, device deployment, and security access management.
  • Support and maintain laptops, desktops, printers, mobile devices, conference room technology, and related equipment.
  • Assist employees with troubleshooting hardware, software, ERP, printing, connectivity, and Microsoft 365 issues.
  • Coordinate and support ERP-related operational activities with internal users, vendors, and the IT Assistant Manager.
  • Maintain IT documentation, inventory records, licensing records, and assigned equipment tracking.
  • Coordinate with vendors regarding hardware procurement, telecommunications, licensing renewals, and support services.
  • Assist with IT process improvements, workflow optimization, and technology modernization initiatives.
  • Support employee adoption and utilization of Microsoft Copilot and other approved AI productivity tools.
  • Evaluate opportunities to improve operational efficiency through automation, AI technologies, and process enhancements.
  • Ensure technology support activities align with company policies, operational needs, and security best practices.
PERSONAL CHARACTERISTICS
  • Organized and detail-oriented
  • Motivated and dependable
  • Strong communication skills
  • Patient and service-oriented
  • Goal/results-oriented
  • Professional and adaptable
  • High degree of confidentiality
  • Strong leadership and team collaboration skills