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Information Desk Associate Jobs in Ohio (NOW HIRING)

Nationwide Children's Hospital

Plans, implements, and supervises the daily operations of Information Desk staff at multiple ... Associate's degree in business, healthcare, hospitality or related field, or equivalent combination ...

Dublin Dental Care

Front Desk Associate

Dublin, OH · On-site

$18 - $22/hr

Front Desk Associate Opportunities at Dublin Dental Care. Join our growing, patient-focused front ... Comfortable answering phone calls and delivering information to a wide variety of sources.

Dublin Dental Care

Front Desk Associate

Dublin, OH

$18 - $22/hr

Title Front Desk Associate Our beautiful office and wonderful staff is expanding and we're looking ... patient information into the office computer system. - Insurance verification, assisting new ...

PCRK Group

Front Desk Associate

Beavercreek, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding ... Understand and communicate information about services and professional specialties to effectively ...

PCRK Group

Front Desk Associate

Beavercreek, OH · On-site

$13.50 - $17.50/hr

Description Position Overview The primary responsibility of a Front Desk Associate is to deliver ... Understand and communicate information about services and professional specialties to effectively ...

Massage Envy PCRK

Front Desk Associate

Beavercreek, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding ... Understand and communicate information about services and professional specialties to effectively ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

Innvite Hospitality

Front Desk Agent

Columbus, OH · On-site

$12 - $15/hr

Front Desk Associate/Night Auditor Reports to: Front Desk Manager, Assistant General Manager ... Ability to Read & Comprehend Emergency & Security Information Including Labels Ability to ...

Innvite Hospitality

Front Desk Agent

Columbus, OH · On-site

$13 - $15/hr

Front Desk Associate/Night Auditor Reports to: Front Desk Manager, Assistant General Manager ... Ability to Read & Comprehend Emergency & Security Information Including Labels Ability to ...

World Elite Inc

Front Desk Associate (Morning)

Powell, OH · On-site

$11 - $18/hr

Join the Sweet Peas team as a Front Desk Rockstar!Are you energetic, love working with people, and ... Daytime Availability9-12 M- Thursday & SaturdayFor information and what's to come for our Powell ...

World Elite Inc

Front Desk Associate (Morning)

Powell, OH · On-site

$11 - $18/hr

Join the Sweet Peas team as a Front Desk Rockstar! Are you energetic, love working with people, and ... Daytime Availability 9-12 M- Thursday & Saturday For information and what's to come for our Powell ...

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Information Desk Associate information

What is an information desk associate?

An information desk associate is a customer service professional who assists visitors or clients by providing information, directions, and support at a reception or help desk. They often use communication skills and may handle inquiries in person, via phone, or email, working in environments such as offices, hospitals, or public facilities.

What are the most commonly searched types of Information Desk jobs in Ohio?

The most popular types of Information Desk jobs in Ohio are:

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Information Desk Associate jobs near you

Information Desk Supervisor

Nationwide Children's Hospital

On-site

Full-time

Re-posted 8 days ago

Nationwide Children's Hospital rating

6.9

Company rating: 6.9 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

550th of 1,064 rated hospitals

Job description

Overview:



Job Description Summary:


Plans, implements, and supervises the daily operations of Information Desk staff at multiple locations. Ensures provision of an optimal level of hospitality, information, and support for visitors, employees, and the community at large. Facilitates operational efficiency, quality improvement, and service excellence including trust recovery in front door spaces. Partners closely with other departments and serves as advocate for promoting the front desk spaces as a critical connection point for building exemplary healthcare experiences. Initiates appropriate steps to resolve information desk concerns.


Job Description:


Essential Functions:

  • Oversees entire employment lifecycle of Information Desk Specialists. Advocates for the highest standards of customer service and ensures an exemplary level of service competency, ongoing training, and safety preparedness.
  • Implements and enforces the department's policies and procedures policies, procedures, processes, and training materials. Guides the department to meet set goals and standards.
  • Ensures time and attendance is completed for department each pay period. Ensures appropriate staffing needs are maintained in all areas.
  • Strives to find solutions to hospital and department-wide operational issues affecting accounts receivable or customer service.
  • Collaborates to develop and implement consistent, effective practices for inpatient visitor access and inpatient visitor ID badging.
  • Manages resources and budget constraints allocated to Information Desks.

Education Requirement:

Associate's degree in business, healthcare, hospitality or related field, or equivalent combination of education and experience, required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

  • Knowledge of medical terminology, visitor and hospital policies, and HIPAA.
  • Detailed understanding of healthcare or hospitality environments and impacts on patient and guest experience.
  • Demonstrated ability to effectively manage multi-disciplined projects and multiple people.
  • Excellent communication and customer service skills. Expert problem-solving skills that include conflict management and the ability to build and maintains a high level of team engagement.
  • Working knowledge computer systems (EPIC preferred) and experience using the Microsoft Office suite.
  • Ability to manage diverse populations. Demonstrated traits of teamwork, cooperation, and the ability to act as a positive and enthusiastic role model.
  • Understanding of effective training and education methods.

Experience:

  • Experience in leadership or management, required.
  • Experience in a healthcare or hospitality environment, preferred.

Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids, Chemicals/Medications, Climb stairs/ladder, Cold Temperatures, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Sitting, Squat/kneel

FREQUENTLY: Bend/twist, Lifting / Carrying: 0-10 lbs

CONTINUOUSLY: Audible speech, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Repetitive hand/arm use, Seeing - Far/near, Standing, Walking

Additional Physical Requirements performed but not listed above:

Ability to multi-task within a stressful environment



"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

What Nationwide Children's Hospital employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Nationwide Children's Hospital logo

About Nationwide Children's Hospital

Sourced by ZipRecruiter

Nationwide Children's Hospital, established in 1894, is a leading pediatric healthcare system based in Columbus, Ohio, United States. They serve as a primary pediatric network, providing wellness, preventive, diagnostic, treatment, and rehabilitative care for infants, children, adolescents, and adults with congenital disease. Being the third-largest pediatric hospital in the nation, Nationwide Children's Hospital prides itself on its relentless commitment to children and their families, driven by their core values of respect, integrity, determination, empathy, and solidarity. The institution's comprehensive mission is to enhance the health of children by providing high-quality, family-centered care, conducting groundbreaking research, advocating for pediatric health, and training top healthcare professionals.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1892

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