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Information Desk Associate Jobs in Kansas (NOW HIRING)

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

$20/hr

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping ... Associate's degree in Information Systems or related field preferred. * Experience with Microsoft ...

University of Kansas

Student Desk Assistant

Lawrence, KS · On-site

$15.50 - $19.75/hr

Information Hub: Coordinate incoming/outgoing desk communications, answer general questions, and ... Exceptions may be granted by Administrative Associates in consultation with the Business ...

hendersonco

Service Desk Supervisor

Kansas City, MO · On-site

A high school diploma or GED is required; an associate or bachelor's degree in a related field is ... Experience working within structured IT service management environments, including alignment to ...

hendersonco

Service Desk Supervisor

Lenexa, KS · On-site

A high school diploma or GED is required; an associate or bachelor's degree in a related field is ... Experience working within structured IT service management environments, including alignment to ...

Henderson Engineers

Service Desk Supervisor

Lenexa, KS · On-site

A high school diploma or GED is required; an associate or bachelor's degree in a related field is ... Experience working within structured IT service management environments, including alignment to ...

Henderson Engineers

Service Desk Supervisor

Lenexa, KS · On-site

A high school diploma or GED is required; an associate or bachelor's degree in a related field is ... Experience working within structured IT service management environments, including alignment to ...

Chance Management

Front Desk - Evening

Colby, KS

$12.25 - $15.50/hr

Check guests in, issue room keys, provide information on hotel services and room location * Ensure ... Strong communications essential for effective interaction with guests and associates * Basic ...

Chance Management

Front Desk - Day

Colby, KS

$12.25 - $15.50/hr

Check guests in, issue room keys, provide information on hotel services and room location * Ensure ... Strong communications essential for effective interaction with guests and associates * Basic ...

Chance Management

Front Desk - Day

Colby, KS

$12.25 - $15.50/hr

Check guests in, issue room keys, provide information on hotel services and room location * Ensure ... Strong communications essential for effective interaction with guests and associates * Basic ...

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Information Desk Associate information

What is an information desk associate?

An information desk associate is a customer service professional who assists visitors or clients by providing information, directions, and support at a reception or help desk. They often use communication skills and may handle inquiries in person, via phone, or email, working in environments such as offices, hospitals, or public facilities.

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Information Desk Associate jobs near you

Service Desk Technician

Advantage Tech

Olathe, KS • On-site

$20/hr

Full-time

Re-posted yesterday

Job description

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping out with computer replacements. 


Job Description

General Responsibilities:

Provides proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.


Essential Roles and Responsibilities:

  • Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
  • Open and/or close work orders (via IT Service Desk software) on each call received.
  • Escalate problems and requests as necessary to ensure positive resolution.
  • Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
  • Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet).
  • Guide end users through troubleshooting procedures to restore technical service
  • Re-image workstations and laptops (using current image software) when required.
  • Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
  • Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
  • Participate in company technology projects as needed.
  • Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
  • Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
  • Be responsible for maintaining quality standards on all projects.


Requirements:

  • High school diploma or equivalent.
  • Up to 1-year help desk related experience.
  • Associate’s degree in Information Systems or related field preferred.
  • Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
  • Experience with Microsoft Office 365 at the level used in the corporation.
  • Experience with Microsoft Teams.
  • Experience with Microsoft Exchange.
  • Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN
  • Knowledge and understanding of Active Directory at the level used in the corporation.
  • Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
  • Valid driver’s license with acceptable violation history.


Preferred Certification:

  • A+ certification