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Information Desk Associate Jobs in Kansas (NOW HIRING)

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping ... Associate's degree in Information Systems or related field preferred. * Experience with Microsoft ...

Advantage Tech

Service Desk Technician

Olathe, KS

$20/hr

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping ... Associate's degree in Information Systems or related field preferred. * Experience with Microsoft ...

University of Kansas

Student Desk Assistant

Lawrence, KS · On-site

$15.50 - $19.75/hr

Information Hub: Coordinate incoming/outgoing desk communications, answer general questions, and ... Exceptions may be granted by Administrative Associates in consultation with the Business ...

Midas Hospitality

Front Desk Supervisor

Lenexa, KS · On-site

$15.75 - $20.50/hr

  • Dental

  • PTO

Front Desk Supervisor - AC and Residence Inn Lenexa Midas Hospitality is recognized as one of the ... associates and reward their contributions. Please visit our website for more information: www ...

Midas Hospitality

Front Desk Agent

Overland Park, KS · On-site

$14 - $17.75/hr

  • Dental

  • PTO

Front Desk Agent- Springhill Suites: Overland Park, KS Midas Hospitality is recognized as one of ... associates and reward their contributions. Please visit our website for more information: www ...

Midas Hospitality

Front Desk Agent

Lenexa, KS · On-site

$13.25 - $16.75/hr

  • Dental

  • PTO

Front Desk Agent - AC and Residence Inn Lenexa Midas Hospitality is recognized as one of the Top ... associates and reward their contributions. Please visit our website for more information: www ...

Commonwealth Hotels

Front Desk Agent

Manhattan, KS

$12 - $15.25/hr

  • PTO

Providing Information: Offering details on hotel services, amenities, local attractions, and ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Commonwealth Hotels

Front Desk Agent

Manhattan, KS · On-site

$12.50 - $16/hr

  • PTO

Providing Information: Offering details on hotel services, amenities, local attractions, and ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Commonwealth Hotels

Front Desk Agent

Manhattan, KS · On-site

$12.50 - $16/hr

  • PTO

Providing Information: Offering details on hotel services, amenities, local attractions, and ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Henderson Engineers

Service Desk Supervisor

Lenexa, KS · On-site

  • Medical

  • Life

  • Retirement

  • PTO

A high school diploma or GED is required; an associate or bachelor's degree in a related field is ... Experience working within structured IT service management environments, including alignment to ...

Chance Management

Front Desk - Evening

Colby, KS · On-site

$12.25 - $15.50/hr

  • Medical

  • Life

Check guests in, issue room keys, provide information on hotel services and room location * Ensure ... Strong communications essential for effective interaction with guests and associates * Basic ...

Chance Management

Front Desk - Day

Colby, KS · On-site

$12.25 - $15.50/hr

  • Medical

  • Life

Check guests in, issue room keys, provide information on hotel services and room location * Ensure ... Strong communications essential for effective interaction with guests and associates * Basic ...

Comfort Inn & Suites

Front Desk - Evening

Colby, KS · On-site

$12.25 - $15.50/hr

  • Medical

  • Life

Check guests in, issue room keys, provide information on hotel services and room location * Ensure ... Strong communications essential for effective interaction with guests and associates * Basic ...

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All JobsInformation Desk Associate JobsInformation Desk Associate Jobs in Kansas

Information Desk Associate information

What is an information desk associate?

An information desk associate is a customer service professional who assists visitors or clients by providing information, directions, and support at a reception or help desk. They often use communication skills and may handle inquiries in person, via phone, or email, working in environments such as offices, hospitals, or public facilities.

What are the most commonly searched types of Information Desk jobs in Kansas?

The most popular types of Information Desk jobs in Kansas are:

What are popular job titles related to Information Desk Associate jobs in Kansas?

For Information Desk Associate jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Information Desk Associate jobs in Kansas look for?

The top searched job categories for Information Desk Associate jobs in Kansas are:

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Information Desk Associate jobs near you

IT Tier II - Help Desk

Saint Francis Ministries

Salina, KS • On-site

Full-time

Posted 23 days ago

Saint Francis Ministries rating

6.7

Company rating: 6.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

62nd of 240 rated social care providers

Job description

The Tier II Help Desk Technician is responsible for the full range of remote support to the SFM end user. Support includes software, hardware, handheld devices and provides on-site support to end users on a variety of issues. Responds to tickets escalated from Tier I. Successfully manage assigned ticket to closure, diagnoses and troubleshoots end user desktop application issues and provides appropriate solution, follow-up with end users to provide status updates. Identifying tickets that need to be escalated to higher level technicians in other IT departments or vendor support.
  • Help mentor and train Tier 1 position.
  • Maintain accurate documentation with all interactions with end users.
  • Efficiently schedule technical resources when on-site work is required.
  • Manage on-site technical resources' schedule and set proper client expectations.
  • Serve as gatekeeper between Help Desk team and other IT technical teams.
  • Troubleshoot escalated issues from Tier I and guide to appropriate departments.
  • Improve customer service, perception, and satisfaction.
  • Efficient turnaround times of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the IT Help Desk Manager to ensure requests are routed to the proper resource.
  • Answer Helpdesk service tickets and emails.
  • Responsible for entering time and notes accurately.
  • Implements Saint Francis Ministries policies and follow directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms.
  • Knowledgeable of and follows all safety procedures.
  • Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
  • Ensures clients' rights are protected.
  • Troubleshoot various VPN issues.

Work Environment:
  • This position operates in a hybrid work environment, combining on-site and remote work.

  • Associate or bachelor's Degree or related technical experience
  • IT based certificates preferred (Microsoft, A+, ITIL)
  • 2 years as a Tier II Help Desk position or related IT Experience
  • Required 21 years of age
  • Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry Check
  • FBI Fingerprint check
  • Lifting requirement of 25 lbs.
  • Must have a valid driver's license, acceptable driving record and reliable transportation

What Saint Francis Ministries employees say

Pay

Benefits

Hours and flexibility

Workplace

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