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Information Communication Technology Jobs (NOW HIRING)

CAR-FRESHNER

IT Specialist

Watertown, NY · On-site

$59K - $64K/yr

The IT Specialist provides technical support related to hardware, software, network & system ... Communication Technologies (Phone * System, Cell Phones, etc.) * Administer Office 365 (Office ...

Cannon Search

IT Communications Specialist

Boston, MA · On-site

$107K/yr

Develop and execute communication strategies for IT initiatives Craft engaging content for ... or IT training Strong writing and project management skills Ability to translate complex tech ...

AIRSYS Cooling Technology

Assembly

Greer, SC · On-site

$15.25 - $17.75/hr

AIRSYS is one of the leading international manufacturers of ICT (Information Communication Technology) cooling solutions. We provide a wide range of cooling solutions for data centers, mobile ...

Tempo Communications

Director of IT

Vista, CA · On-site

Salary: $150,000-$180,000 About Tempo Communications Tempo Communications is a leading designer and ... Position Summary The Director of Information Technology is responsible for the strategic direction ...

Desert IT Solutions

Be Seen First

IT Technician

Las Vegas, NV · On-site

$50K - $70K/yr

Excellent written and oral communication skills. * Excellent problem analysis and solving skills ... Adhere to internal IT Policy and Procedures as it relates to helpdesk operations. * Independent ...

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Information Communication Technology information

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$41.5K

$99.9K

$132.5K

How much do information communication technology jobs pay per year?

As of Jun 29, 2026, the average yearly pay for information communication technology in the United States is $99,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is an Information Communication Technology job?

An Information Communication Technology (ICT) job involves managing and supporting technology systems used for communication, data processing, and networking. ICT professionals work in areas such as cybersecurity, software development, network administration, and IT support. They ensure that businesses, organizations, and individuals can effectively use digital tools and systems to communicate and process information efficiently.

What are the typical daily responsibilities of an Information Communication Technology professional?

As an Information Communication Technology professional, your daily tasks often include maintaining and troubleshooting IT systems, supporting users with technical issues, managing network security, and ensuring reliable connectivity across the organization. You might also be involved in installing or upgrading hardware and software, monitoring system performance, and collaborating with other departments to implement technology solutions that align with business needs. Many roles require proactive problem-solving and staying updated on new technological developments. This dynamic work environment encourages ongoing learning and cross-functional communication, which makes the job both challenging and rewarding.

What are the key skills and qualifications needed to thrive in the Information Communication Technology position, and why are they important?

Excelling in Information Communication Technology requires a solid understanding of computer networks, software development, cybersecurity, and IT infrastructure, often backed by a relevant degree or certifications such as CompTIA, Cisco, or Microsoft. Familiarity with tools like network management software, database platforms, and cloud computing systems is highly valued. Strong problem-solving, interpersonal, and communication skills help professionals collaborate effectively and adapt to rapidly changing technology landscapes. These skills are essential for ensuring seamless business operations, safeguarding data, and supporting organizational growth through effective technology solutions.

More about Information Communication Technology jobs
What cities are hiring for Information Communication Technology jobs? Cities with the most Information Communication Technology job openings:
What states have the most Information Communication Technology jobs? States with the most job openings for Information Communication Technology jobs include:
What job categories do people searching Information Communication Technology jobs look for? The top searched job categories for Information Communication Technology jobs are:
Information Communication Technology jobs near you
Infographic showing various Information Communication Technology job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $99,931 per year, or $48 per hour.

IT Support & Operations Analyst

Mechanical Dynamics and Analytics LLC

Latham, NY • On-site

$65K - $75K/yr

Full-time

Posted 8 days ago

Job description

Job Type
Full-time
Description
Mechanical Dynamics & Analysis LLC (MD&A), one of the largest independent turbine repair organizations in the U.S., is seeking an IT Support & Operations Analyst to support IT operations and end-user technology services from our facility in Latham, NY.
Reporting to the Service Desk Manager, the IT Support & Operations Analyst provides organization-wide technical support while contributing to operational reporting, process improvement, technical documentation, workflow analysis, and IT coordination activities. This role combines hands-on end-user support with operational responsibilities to improve service delivery, efficiency, and the overall employee technology experience. The ideal candidate is customer-focused, professional, and collaborative, with the ability to support users effectively while helping strengthen IT operations across the organization.
Essential Job Functions
Service Desk & End User Support
  • Troubleshoot and resolve incidents and service requests in the IT service desk platform in a timely, professional, and customer-focused manner.
  • Provide Tier 1/Tier 2 support for PCs, laptops, mobile devices, Microsoft 365, printing, file sharing, and related end-user technologies.
  • Install, configure, maintain, and troubleshoot hardware, software, peripheral devices, telephones, conference room technology, audiovisual equipment, and other IT equipment.
  • Deliver responsive onsite and remote support to employees across office, operational, and manufacturing environments while communicating effectively with technical and non-technical users at all levels of the organization.
  • Escalate complex technical issues as appropriate while maintaining ownership, follow-up, and communication throughout the support process.
  • Support onboarding activities, including user setup, equipment deployment, orientation, and employee technology readiness.
  • Maintain accurate ticket records, troubleshooting notes, resolution details, IT inventory, and asset tracking information.
  • Support endpoint configuration, deployment, and lifecycle management initiatives.
  • Provide onsite and remote support across company locations, including regular travel between Latham and Clifton Park as needed.
  • Participate in after-hours or emergency support rotation as required.

IT Operations & Process Improvement
  • Analyze ticket trends, recurring issues, and operational data to identify opportunities for process improvement, standardization, automation, and operational efficiency.
  • Develop and maintain reports, dashboards, KPI metrics, and operational documentation related to IT service delivery and support operations.
  • Document and maintain workflows, procedures, knowledge base articles, and standard operating procedures (SOPs).
  • Support continuous improvement initiatives for IT service management processes and user support operations.
  • Participate in cross-functional initiatives to improve workflows, communication, technology adoption, and the overall employee technology support experience.
  • Assist with implementation, testing, and validation of new technologies, process enhancements, and support improvements.
  • Coordinate with vendors and internal stakeholders regarding support processes, system enhancements, and technology initiatives.

Other Duties and Responsibilities
  • Comply with all safety policies, practices, and procedures and report unsafe activities to Management and/or Human Resources.
  • Contribute to a positive, collaborative, and professional team environment.
  • Demonstrate professionalism, accountability, sound judgment, honesty, integrity, and reliability in daily interactions with end users, peers, leadership, and vendors.
  • Protect confidential information and do not communicate, disclose, or use confidential information for the benefit of third parties.
  • Perform other duties as assigned.

Requirements
Education and/or Experience
  • Associate's degree or bachelor's degree in Information Technology, Computer Information Systems, Business Administration, or related field preferred.
  • Minimum of 2-3 years of hands-on IT support, service desk, or end-user support experience required.
  • Experience supporting users in a professional corporate environment preferred.
  • Experience supporting users in manufacturing, industrial, engineering, or multi-site business environments preferred.
  • Experience supporting Microsoft Windows, Microsoft 365, PCs, laptops, printers, mobile devices, and related endpoint technologies required.
  • Experience with IT service management (ITSM) platforms such as Freshservice, ServiceNow, or similar systems preferred.
  • Experience with reporting, workflow analysis, technical documentation, or operational support initiatives preferred.
  • Experience working independently and managing multiple priorities in a fast-paced support environment preferred.
  • Valid driver's license and ability to travel between company locations as required.

Professional & Interpersonal Skills
  • Strong customer service orientation and interpersonal skills, with the ability to build effective working relationships across departments and organizational levels.
  • Demonstrated professionalism, accountability, sound judgment, and responsiveness in a fast-paced support environment.
  • Strong verbal and written communication skills, including the ability to interact professionally with technical and non-technical stakeholders.
  • Ability to work independently, manage competing priorities, follow through on commitments, and adapt to changing business needs.
  • Ability to remain collaborative, calm, and solution-oriented during high-pressure or time-sensitive situations.

Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Visual acuity sufficient to work at a computer screen frequently throughout the day, including near and far vision, depth perception, and the ability to distinguish words, numbers, and colors.
  • Frequent standing, walking, bending, stooping, kneeling, and occasional work in confined spaces.
  • Ability to lift up to twenty-five (25) pounds frequently and up to fifty (50) pounds occasionally, with assistance as needed.
  • Manual dexterity is sufficient to operate computers, mobile devices, and standard office equipment for extended periods of time.
  • Ability to install, move, and configure IT equipment in office and industrial environments.
  • Ability to communicate effectively in person, over the phone, and through electronic communication methods.
  • Ability to legally operate a motor vehicle and transport IT equipment between facilities if required.
  • May require occasional after-hours or emergency support.
  • Work environment is primarily office-based but may include exposure to moderate industrial noise levels when visiting operational facilities. Appropriate safety equipment may be required in designated areas.

Salary Description
$65,000.00 - $75,000.00

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