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Infor Process Automation Ipa Jobs (NOW HIRING)

Sonoma Consulting Inc.

Lawson Consultant

Dallas, TX · On-site

Experience with Infor Process Automation. Experience with Infor Lawson utilities. Experience with Lawson Portal. Ability to troubleshoot and solve problems. Ability to complete tasks or project ...

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How much do infor process automation ipa jobs pay per year?

As of Sep 6, 2026, the average yearly pay for infor process automation ipa in the United States is $107,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,500.00 per year, depending on experience, location, and employer.

What is Infor Process Automation (IPA)?

Infor Process Automation (IPA) is a workflow automation tool integrated within the Infor suite of enterprise applications. It enables organizations to automate repetitive business processes, streamline workflows, and improve operational efficiency by reducing manual intervention. IPA uses a visual designer to create, manage, and monitor automated tasks, allowing users to map out business processes and trigger actions based on predefined events. This helps businesses save time, reduce errors, and ensure consistent execution of critical tasks across departments.

What are the key skills and qualifications needed to thrive as an Infor Process Automation (IPA) specialist?

To thrive as an Infor Process Automation (IPA) Specialist, you need a strong understanding of business process analysis, workflow design, and familiarity with Infor Lawson systems, often supported by a degree in information technology or related fields. Proficiency in Infor Process Automation tools, scripting (such as IPA scripting and XML), and experience with ERP systems are typically required. Strong problem-solving, analytical thinking, and effective communication skills help you collaborate with stakeholders and translate business needs into technical solutions. These abilities are vital for streamlining business operations, ensuring system efficiency, and maximizing the value of Infor solutions within an organization.

What are some typical challenges faced by Infor Process Automation (IPA) specialists when implementing new automated workflows, and how can they be addressed?

Infor Process Automation specialists often encounter challenges such as integrating IPA with legacy systems, ensuring data accuracy throughout automated processes, and managing resistance to change from end-users. To address these, it's important to thoroughly map out existing workflows, collaborate closely with cross-functional teams, and conduct comprehensive testing before deployment. Regular communication and training sessions for users can also help ensure smooth adoption and minimize disruptions.

What is the difference between Infor Process Automation Ipa vs Business Process Analyst?

AspectInfor Process Automation IpaBusiness Process Analyst
CertificationsTypically no specific certifications required, but knowledge of Infor tools helpsOften requires certifications in business analysis or process management
Work EnvironmentIT departments, automation teams, software implementation projectsBusiness units, consulting firms, corporate offices
Industry UsageManufacturing, healthcare, retail using Infor ERP systemsVarious industries focusing on process improvement and analysis

Infor Process Automation Ipa specialists focus on configuring and maintaining automation workflows within Infor systems, often working closely with IT teams. Business Process Analysts analyze and improve business processes across departments. While both roles involve process understanding, Ipa roles are more technical and system-focused, whereas Business Process Analysts emphasize process optimization and strategy.

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Infor Process Automation Ipa jobs near you
Infographic showing various Infor Process Automation Ipa job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $107,918 per year, or $51.9 per hour.

Sr. Manager, Care Process Innovation

Samsung Electronics Co., Ltd.

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Samsung Electronics rating

6.7

Company rating: 6.7 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

129th of 161 rated electronics manufacturers

Job description

Position Summary
This role is not eligible for immigration sponsorship
Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
The primary objective of this position is to lead North America's Customer Service Process Innovation activities, including business process transformation, AI and intelligent automation adoption, system improvement, and performance excellence across all Care divisions.
In order to achieve higher business performance and synergy across SEA subsidiaries, this position is expected to maintain effective communication with North America's business units, Korea HQ, and global technology partners regarding Process Innovation and AI transformation activities.
Role and Responsibilities
  • [Process Transformation Leadership] Lead and set up large-scale company process improvements and initiatives for major businesses that include project management, process design, development and implementation
  • [KPI & Performance Management] Set up and manage KPIs by working with business owners or senior leadership teams to establish continuous performance and quality improvement efforts
  • [Team Leadership] Lead the project technical and operational team and maintain project objectives through effective management skills. Team members can report directly into this role.
  • [Project Management] Define the scope of the project in collaboration with business owners, create a detailed work plan which identifies activities, implement the project, and monitor progress for successful completion
  • [Continuous Improvement] Maintain and improve existing systems and processes continuously to evolve with changing business strategies, and ensure alignment to industry standards by performing market studies
  • [Change Management] Lead cross-functional teams that gather information to identify improvement strategies by understanding the organization structure and navigating the organization to effectively drive change management systems or processes
  • [Data & Analytics] Acquire data and analyze results using statistical techniques, interpret trends or patterns in complex data sets, and work with management to prioritize business and information needs
  • [Root Cause Analysis] For any issues or problems, perform deep dive analysis and research to find root cause and appropriate corrective actions to resolve the issue, optimize process and provide governance
  • [AI Strategy & Vision] Define and champion the AI transformation roadmap for the SEA Process Innovation function; identify high-impact AI/ML use cases across Care operations (contact center, eCommerce, field service, warranty) and build a prioritized pipeline aligned with business strategy
  • [Intelligent Automation] Lead deployment of Intelligent Process Automation (IPA) solutions that combine Robotic Process Automation (RPA) with AI/ML capabilities - including NLP, computer vision, and predictive analytics - to automate high-volume and judgment-intensive workflows
  • [AI-Powered Process Mining] Leverage AI-powered process mining and task mining tools (e.g., Celonis, UiPath Process Mining) to objectively map as-is processes, quantify inefficiencies, and build a data-driven transformation roadmap
  • [Generative AI Adoption] Evaluate, pilot, and scale Generative AI (GenAI) applications - including LLM-based agent workflows, intelligent document processing, and AI-assisted decision support - to improve Care service quality and team productivity
  • [AI Governance] Establish an AI governance framework for the PI function: define standards for model quality, data privacy compliance (PDPA, GDPR), bias monitoring, and responsible AI usage consistent with Samsung's enterprise policies
  • [AI Capability Building] Build AI literacy and capability across the PI team and broader Care organization through structured training programs, workshops, and communities of practice; evangelize the AI-first mindset

Skills and Qualifications
Minimum Qualifications:
  • Bachelor's degree (BA or BS) in Business, Engineering, Information Systems, or related field. MBA is preferred but not required
  • Minimum 8+ years of experience performing project management, budget management, and financial and operational analysis
  • Experience in financial and operational analysis and presentation to executive management teams
  • Demonstrated ability to identify areas of process improvement and managing improvement projects
  • Experience in business process review and analysis, managing departmental and project budgets
  • Knowledge of Project management; PMP certification a plus
  • Knowledge of tools and techniques for ROI and benefit analysis
  • Knowledge of IT solutions (ERP, CRM, SaaS, Mobile applications)
  • Excellent verbal and written communication skills; ability to effectively engage with and present to all levels of management
  • Client service driven with excellent relationship management skills
  • Ability to facilitate collaboration with diverse groups across geographies
  • Team oriented, but able to work independently and manage multiple tasks
  • Self-directed and results-oriented with strong analytical and problem-solving skills
  • Skilled in use of Microsoft Office, including Excel, PowerPoint, and Word
  • Proficiency in Korean is recommended for communication with Korea headquarters

Preferred Qualifications:
  • Demonstrated hands-on experience applying AI/ML technologies in a business process or Care operations context (e.g., intelligent document processing, predictive analytics, NLP-based ticket classification, automated quality monitoring)
  • Working experience with Generative AI platforms (e.g., Azure OpenAI, AWS Bedrock, Google Gemini, or equivalent); ability to identify and deploy high-value enterprise process applications
  • Working knowledge of Robotic Process Automation (RPA) platforms - UiPath, Automation Anywhere, or Blue Prism - including bot design, exception handling, and orchestration
  • Hands-on experience with AI-powered process mining tools such as Celonis or UiPath Process Mining; ability to interpret conformance and performance analysis outputs
  • Understanding of cloud platforms (AWS, Azure, or GCP) and data architecture fundamentals as they relate to building and scaling intelligent automation solutions
  • Ability to bridge business and technology teams: translate AI/ML concepts into clear business value propositions for non-technical stakeholders, and business requirements into technical specifications for data science and engineering teams
  • Familiarity with AI governance principles and data privacy regulations applicable to SEA markets (PDPA, GDPR); experience operationalizing responsible AI standards is a plus
  • AI or Data Analytics certifications are a plus (e.g., Google Professional ML Engineer, AWS ML Specialty, Microsoft Azure AI Engineer)
  • You are energized by the potential of AI to transform how work gets done and actively experiment with new AI tools to enhance team and personal productivity
  • You are willing to travel 20% of your time, including to regional SEA offices and HQ (Korea)

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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