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Independent Contractor Remote Call Center Supervisor Jobs

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Call Center needs 2+ years experience Remote Call Center requires: * Salesforce * Optifacts * Lab systems Remote Call Center duties: * Provide quality customer ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience Remote Customer Call Center Rep requires: Must provide own equipment, be remote ready Internet Service ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Manage, coach, and develop remote supervisors and agents through virtual leadership and performance ...

AppleOne

Remote Call Center Representative

Avenel, NJ · Remote

$19/hr

... independently from home. IMPORTANT : Candidates must have their own Windows-based computer and meet ... successfully in a structured remote call center environment from a New Jersey location.

ACD Connect

Remote Call Center Agent

$10/hr

Part Time Remote Call Center Agent ACD Connect is hiring for a Part Time Remote Call Center Agent ... Identify and escalate issues to supervisors * Provide client service information to customers

HKAA

Remote Call Center Representative

$20 - $22/hr

Remote Call Center Representative We're hiring a Remote Call Center Representative for a full-time, work-from-home position supporting a 24/7 Support Center handling facilities, utilities, water, and ...

Jobs for Humanity

Call Center Agents

$15.25 - $20.25/hr

Ability to work independently and as part of a team * Proficiency in Microsoft Office and call center software If you are looking for a remote opportunity to showcase your customer service skills ...

Medix

Remote Call Center Representative

Pearland, TX · On-site +1

$15 - $16.80/hr

Ability to work independently in a remote environment Preferred Qualifications * Bilingual in ... Supervised call handling begins during Week 3 * Ongoing coaching and quality reviews continue after ...

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to ... supervisors Provide client service information to customers Research required information using ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... call center environment. The Customer Service Supervisor I position is responsible for ensuring ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center environment. The Customer Service Supervisor I position is responsible for ensuring ... Manage remote team members as needed. * Perform additional duties as assigned. CANDIDATE ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... call center environment. The Customer Service Supervisor I position is responsible for ensuring ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Ability to independently prioritize tasks and implement effective solutions. * Strong ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

Manage remote team members as needed. * Perform additional duties as assigned. CANDIDATE ... Ability to independently prioritize tasks and implement effective solutions. * Strong ...

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Independent Contractor Remote Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do independent contractor remote call center supervisor jobs pay per year?

As of Sep 2, 2026, the average yearly pay for independent contractor remote call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Independent Contractor Remote Call Center Supervisor vs Customer Service Manager?

AspectIndependent Contractor Remote Call Center SupervisorCustomer Service Manager
CredentialsExperience in call center operations, relevant certifications optionalTypically requires a bachelor’s degree in business or related field
Work EnvironmentRemote, independent contractor setupUsually in-office or hybrid, managerial setting
Employer & Industry UsageUsed by companies outsourcing call center supervisionEmployed directly by organizations managing customer service teams
Search & Comparison IntentPeople seeking flexible, contract-based call center supervision rolesIndividuals exploring managerial roles in customer service

The main difference is that the Independent Contractor Remote Call Center Supervisor works independently on a contract basis, often remotely, focusing on supervising call center agents without employee benefits. In contrast, a Customer Service Manager is typically a full-time employee managing customer service teams within a company. The contractor role offers flexibility, while the manager role provides more stability and organizational integration.

What cities are hiring for Independent Contractor Remote Call Center Supervisor jobs?

Cities with the most Independent Contractor Remote Call Center Supervisor job openings:

What are the most commonly searched types of Remote Call Center Supervisor jobs?

The most popular types of Remote Call Center Supervisor jobs are:

What states have the most Independent Contractor Remote Call Center Supervisor jobs?

States with the most job openings for Independent Contractor Remote Call Center Supervisor jobs include:

Independent Contractor Remote Call Center Supervisor jobs near you
Infographic showing various Independent Contractor Remote Call Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Remote Call Center Supervisor

Recruit Monitor

Denver, CO • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

About the job Remote Call Center Supervisor The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals, while fostering a culture that strives for operational and compliance excellence. As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for deliveriasng the service in a fiscally responsible mannerThis is your opportunity to join us and represent a top biotechnology company.

Whats in it for you? Competitive compensation Excellent Benefits accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions Competitive environment with company wide recognition, contests and coveted awards Exceptional company culture Recognized as a Top Workplace USA 2021 What will you be doing? Supervise call center staff, including active performance management Provide day-to-day supervision of the medical information specialists/customer service representatives.

Assign individuals to work schedules designed to meet client business needs; ensure staff adherence to assigned work schedules. Implement and communicate performance standards o Coach team members for success and support individual development of direct reports Conduct performance evaluations for designated staff members Conduct new hire interviewing and training Address performance issues, including disciplinary actions and terminations in a timely manner and according to our policies.

Monitor staffing levels Coordinate and deliver program trainings as required by program Create and implement initiatives designed to encourage teamwork and increase employee engagement.

Supervise call floor operations Delivers service that meets or exceeds client expectations Maintains all service levels Ensure that all client needs are met with a high degree of quality and compliance to applicable Policies and Standard Operating Procedures Manage call center operations in a fiscally responsible manner Strategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to client Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse events compliance, HIPAA compliance and proper phone technique.

Develop a contingency plan to maintain adequate coverage levels, in the event of staff shortages. This will include serving as backup, handling inbound/outbound calls, when needed. Analyze daily, weekly and monthly call metric and productivity reports, ; share analysis with Business Unit Leadership Team and offer recommendations based on analysis. Oversee the handling of alternate channel requests as appropriate, including email, voice mail and white mail, and ensuring the timely completion of all.

As needed, assist with the implementation of program modifications and the scheduling of special call programs. Assist Client Account Manager in the development and implementation of new client programs. Assist in the development of quality improvement programs as a means to increase productivity and improve service levels. Develop contact center policies and procedures.

Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). What do you need for this position? Associates degree Or equivalent work related experience 1-2 years previous supervisory experience preferably within a Call Center, in a Team Lead or Supervisor role; or equivalent experience. Understanding of call management systems such as CentreVu Supervisor.

Adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook. Outstanding customer service, communication, and interpersonal skills. Must possess the ability to train and motivate staff members.

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