| Aspect | Included Health | Medical Assistant |
|---|
| Required Credentials | Licensed healthcare professionals, such as nurses or health coaches | Post-secondary education, certification or diploma often preferred |
| Work Environment | Telehealth, virtual patient support, or healthcare navigation | Clinics, hospitals, or outpatient settings |
| Employer & Industry Usage | Health plans, employer wellness programs, telehealth providers | Medical clinics, hospitals, healthcare facilities |
Included Health primarily employs licensed healthcare professionals providing virtual support and navigation, while Medical Assistants work in clinical settings assisting with patient care. Both roles are essential in healthcare but differ in credentials, environment, and employer usage.