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Incident Support Manager Jobs (NOW HIRING)

The Incident Support Manager will oversee day-to-day operations of the organization's technology systems and lead incident management efforts to ensure efficient resolution of incidents.

Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. * Will act at the contract Point of Contract (POC) for all Major Incident support and coordination.

Overview MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

Overview MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

Position Summary: Lead and manage field support operations and dispatch oversight without ... Lead post-incident reviews for P1/P2 incidents and implement corrective actions and knowledge-base ...

Lead and manage field support operations and dispatch oversight without performing customer on-site ... Lead post-incident reviews for P1/P2 incidents and implement corrective actions and knowledge-base ...

This role will be located in Normal, IL and report to MFG Systems Support Manager. Responsibilities The Incident Manager is responsible for executing the Major Incident processes for incidents that ...

Job Title: Application Support Manager Location: Boston, MA - 3 days a week onsite Length: 12 ... Lead service reviews, governance meetings, escalations, and major-incident coordination. * Monitor ...

This role will be located in Normal, IL and report to MFG Systems Support Manager. Responsibilities * The Incident Manager is responsible for executing the Major Incident processes for incidents that ...

This role will be located in Normal, IL and report to MFG Systems Support Manager. Responsibilities The Incident Manager is responsible for executing the Major Incident processes for incidents that ...

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Incident Support Manager information

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$36.5K

$163.4K

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How much do incident support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for incident support manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

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Cities with the most Incident Support Manager job openings:

What states have the most Incident Support Manager jobs?

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Infographic showing various Incident Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Support Manager

Ashburn, VA โ€ข On-site

Computer World Services
IT Servicesย โ€ขย 51 - 200 employees

$95K - $145K/yr

Full-time

Re-posted 18 days ago


Job description

CWS seeks an Incident Support Manager to direct incident management operations for the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract. The Incident Support Manager directs incident management operations, ensuring timely response and resolution of network disruptions affecting CBP mission systems.
Duties & Responsibilities
  • Lead incident management and restoration efforts.
  • Coordinate response teams during major outages or critical events.
  • Ensure proper documentation, root cause tracking, and reporting.
  • Liaise with CBP Incident Managers and senior leadership.
  • Drive continual service improvement through process evaluation

Required Qualifications
  • Bachelor's in IT or related field.
  • 10+ years in IT operations or network incident management.
  • ITIL v3 and Certified Incident Manager (CIM) certifications.

Preferred Qualifications
  • CCNA or CCNP certification.
  • Prior DHS or CBP network operations experience.

Place of Performance
  • Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).

Clearance
  • Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

$95,000 - $145,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.