Incident Problem Manager Jobs in Toronto, ON (NOW HIRING)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We're looking for a Database Manager- Operations Technology, to join our growing team!

We are seeking a strong people leader technically experienced to lead our Oracle and Mongo database platforms. This role is accountable for operational excellence of mission critical database services, budget ownership, vendor governance and the development of a highly engaged database team that works closely with the software engineering teams.

The successful candidate will bring proven experience leading database teams, have a deep appreciation for operational discipline and environment stability and the ability to partner with architecture and application teams while advancing our database cloud and AI enabled transformation strategy.

What you'll do here:

• Lead and mentor a team of senior database admin team supporting Oracle and Mongo Database platforms and transformation activities.
• Lead recruitment, conduct one-on-one meetings, performance reviews and individual career, succession and development planning
• Foster a culture of accountability, ownership operational discipline, innovation and service reliability
• Owns the availability, performance stability and reliability of all Oracle and Mongo Database environment
• Lead incident, problem and change management for database platforms, ensuring strict SLAs adherence.
• Establish proactive monitoring, capacity planning, performance tuning and disaster recovery readiness.
• Ensure database security, compliance, backup and recovery stands are consistently met.
• Contribute to and execute the roadmap for database cloud transformation, including migration and modernization
• Leverage AI and automation capabilities to enhance operational efficiency, predictive monitoring, performance optimization and cost management
• Ensure operational readiness and support models evolve alongside cloud and AI adoption
• Own and manage the annual operating and capital budget for Oracle licensing, MongoDB tooling and database infrastructure
• Provide financial forecasting and cost optimization
• Implement ITIL based best practices across incident, problem and change management
• Lead audit readiness and compliance for database environments

What you bring :

• 8+ years of experience in IT operations with strong technical expertise in Oracle and Mongo database environments
• 5+ years experience leading and managing Database teams
• 3+ years of Database Cloud Transformation
• Experience partnering with architecture and application teams and supporting cloud transformation initiatives/roadmaps
• Deep knowledge of Oracle and Mongo database architecture, performance testing, backup recover and high availability
• Strong experience leading database 52-109 audits, governance, team development and ability to empower teams
• Proven experience managing operational budgets and vendor contracts
• Strong understanding of ITIL practices and operational governance
• Strategic thinking and the ability to be influential
• Proven interpersonal and communication skills (verbal and written)
• Organized and able to work well in a changing environment
• For candidates located in Quebec, bilingualism (French / English) is required - Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.