Incident Problem Manager Jobs in El Segundo, CA (NOW HIRING)

LA28 does not provide relocation assistance for any positions.

Purpose

As Senior Manager, Enterprise Productivity Platforms you will own the strategy, governance, and continual improvement of LA28's Microsoft 365 collaboration services, messaging, licensing, and the workplace technologies teammates use daily. As both a strategic service owner and a hands-on platform leader, you will keep these services secure, scalable, and business-aligned as we build toward the Games.

Key Responsibilities

• Own platform health, roadmap, demand management, and operational standards across Microsoft 365 collaboration services, messaging, and licensing.
• Serve as primary service owner for stakeholder engagement, vendor management, and continual service improvement.
• Stay hands-on with selected administration, troubleshooting, and optimization while coordinating managed service providers, implementation partners, and internal specialist teams.
• Partner with Cybersecurity, IAM, Cloud Engineering, SharePoint, Intune, Architecture, Procurement, and Service Delivery to deliver secure, scalable collaboration services.
• Set the governance, standards, and metrics that keep services reliable and Games-ready.

Required Competencies

• 7+ years administering and supporting Microsoft 365 enterprise services, with expert-level administration of Exchange Online, Microsoft Teams, Microsoft 365 admin center, Microsoft Entra ID, SharePoint Online, OneDrive, Microsoft Defender, Microsoft Intune, and Microsoft 365 licensing.
• Deep knowledge of Exchange Online and email security platforms, including Mimecast, plus service ownership of collaboration, productivity, messaging, or workplace technology platforms.
• Proven player-coach who balances strategic leadership with hands-on administration, with oversight of managed service providers, support partners, and implementation vendors.
• Builds governance frameworks, operational standards, service metrics, runbooks, SOPs, and knowledge management, plus technology planning across roadmap development, demand management, prioritization, and continuous service improvement.
• Working knowledge of identity and access management - Microsoft Entra ID, Conditional Access, authentication, authorization, and privileged access management - and of IT service management, including incident, problem, change, request, service level, and continual improvement.
• Cross-functional collaboration across Infrastructure, Cloud Engineering, IAM, Cybersecurity, Service Delivery, and Procurement, with excellent written, verbal, presentation, and interpersonal communication.

Valued Experience

• Experience administering or supporting Google Workspace (Google Meet, Calendar, Drive, and Gemini) or Slack in an enterprise environment.
• ITIL Foundation or ITIL 4, or vendor certifications such as Microsoft 365, Google Workspace, or Slack administration; plus exposure to collaboration governance, user adoption, and change management.
• Experience onboarding SaaS applications with into Entra Enterprise Applications for SSO.

What We Offer

• Real ownership of the productivity platforms every LA28 teammate depends on, as the service owner.
• Cross-functional exposure across Cybersecurity, IAM, Cloud Engineering, Architecture, Procurement, and Service Delivery.
• The chance to establish governance, standards, and service practices from the ground up, on an inclusive, co-creative team.

What This Role Means for the Games

Reliable, secure collaboration tools are how thousands of teammates plan and deliver the Olympic and Paralympic Games. The platforms you own keep LA28 connected and moving - dependable day to day and resilient when the Games are on.

Physical Requirements & Working Conditions

• Available to work onsite in our Downtown Los Angeles-based office.
• Most work is in an office setting, using computers, phones, and other equipment for extended periods.
• The LA28 office is an open floorplan environment; employees must be able to work efficiently in an open cubicle setting.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

Compensation

The annual base salary range for this position is $105,000.00 - $140,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

Accommodation

LA28 is committed to providing an inclusive and accessible recruitment process. If you require a reasonable accommodation to participate in the application or interview process, please let us know and we will work with you to meet your needs.