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Incident Problem Manager Jobs in El Segundo, CA (NOW HIRING)

Prosum

Technical Application Administ

El Segundo, CA · On-site

Troubleshooting issues, Incident & Problem management support. The user-facing applications are java-based off the shelf products from Calidus and Counterpoint. Experience with Linux & WebLogic is a ...

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Incident Problem Manager information

See El Segundo, CA salary details

$38.9K

$174.1K

$206.1K

How much do incident problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for incident problem manager in El Segundo, CA is $174,050.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,400.00 and $205,600.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in El Segundo, CA?

For Incident Problem Manager jobs in El Segundo, CA, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in El Segundo, CA look for?

The top searched job categories for Incident Problem Manager jobs in El Segundo, CA are:

What cities near El Segundo, CA are hiring for Incident Problem Manager jobs?

Cities near El Segundo, CA with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in El Segundo, CA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $174,050 per year, or $83.7 per hour.

looking for Microsoft 365 - Exchange Online in Torrance, CA

Tech Mirrors

Torrance, CA • On-site

$110 - $152/hr

Other

Posted 25 days ago

Job description

Microsoft 365 – Exchange Online

Torrance, CA – Onsite

Duration: Contract

Strong email security, mail flow and Exchange on Premises, exchange servers 2016/2019

Job Description:

  • Proactive in direct client communication and capable of managing customers effectively with an onsite presence.
  • Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles
  • Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
  • Working Experience of different type of connectors available in exchange/ Microsoft 365
  • Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory
  • Good understanding of SSO with M365, including ADFS
  • Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA
  • Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity,
  • Address service availability issues within the organizational span of control
  • Manage services using the supplier, and the client implemented ITIL processes and practices
  • To adhere to quality standards, regulatory requirements and company policies
  • To provide support for on-call escalations and doing incident & problem management
  • To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
  • Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
  • To participate or contribute to the business in the creation of proposals to drive Service improvement plans
  • Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus
  • Knowledge/Experience of MS Purview and MS Security Portal as an Admin is Plus

Minimal job requirement:

  • Over all experience 8-10 year 4 to 5 years managing a large scale M365 hybrid environment
  • A Master’s degree and Microsoft Certification a plus
  • Previous Microsoft 365 administration and troubleshooting experience is required
  • Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, of TCP/IP (OS, firewalls configuration)
  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment
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