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Incident Problem Manager Jobs in Decatur, IL (NOW HIRING)

Your role will be to own the implementation of progressive ADM Process Safety Management (PSM ... Lead and facilitate local PSM incident investigations; Prepare and share Safety Alerts and Best ...

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Incident Problem Manager information

See Decatur, IL salary details

$35.4K

$158.5K

$187.7K

How much do incident problem manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for incident problem manager in Decatur, IL is $158,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,100.00 and $187,200.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What cities near Decatur, IL are hiring for Incident Problem Manager jobs? Cities near Decatur, IL with the most Incident Problem Manager job openings:
Infographic showing various Incident Problem Manager job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $158,497 per year, or $76.2 per hour.

Process Safety Engineer - Decatur, IL

Archer Daniels Midland

Decatur, IL • On-site

$72K - $136K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


ADM rating

7.9

Company rating: 7.9 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

77th of 360 rated logistics


Job description


Process Safety Engineer - Decatur, IL
As the Process Safety Engineer, you'll be at the forefront of leading change. Your role will be to own the implementation of progressive ADM Process Safety Management (PSM) systems, not just to meet, but to exceed, corporate and local compliance standards. You'll leverage your technical expertise and exceptional team-building capabilities to engage our diverse workforce, ranging from frontline to leadership, in advancing our PSM systems.
This role will be based in one of our Decatur Complex manufacturing plants, with flexibility to engage in PSM process throughout the Complex. The position reports directly to a Plant Manager. Get ready to embark on a purposeful and rewarding career experience where your technical expertise and leadership will drive a transformation.
The Decatur Complex, located in Decatur, IL, consists of 6 processing plants, onsite cogeneration and water treatment facilities, and employs ~1500 Plant Operations Colleagues and an additional ~1000 Contractors.
Job Responsibilities
  • Establish a safety culture across the facility based on reviewing and meeting goals, continuous risk reduction and prevention of process safety incidents.
  • Monitor, evaluate and report PSM performance at the facility and advise management on further improvements, working collaboratively with the Health & Safety Center of Expertise in the North American region to align on PSM Programs and Goals.
  • Provide PSM training to different layers of plant leadership and engineers at the facility.
  • Conduct and participate in PSM Compliance Audits and assessments
  • Organize and maintain technical process safety documentation.
  • Leads and facilitate local PSM Risk Assessments and related action plans.
  • Lead and facilitate local PSM incident investigations; Prepare and share Safety Alerts and Best Practices
  • Project design, development and management that are specific to PSM improvements
  • Review and approve/correct MOC requests related to changes in the process
  • Review and approve implementation and function of Process Safety Devices in the plant
Job Requirements
  • Bachelor's or Master's Degree in Chemical Engineering or related field
  • 5+ years of PSM experience, preferably in a chemical manufacturing or agricultural processing facility and strong engineering knowledge
  • Robust experience in applying the 14 elements of PSM
  • Strong problem solving, diagnostic and analytical skills, with a results focused approach
  • Strong leadership, change management and project/program management skills
  • Excellent communication and interpersonal skills, acts as a reliable pro-active communicator
  • A drive for success, a continuous improvement approach, a consistently positive attitude and outlook
  • Cultural awareness and the ability to bridge cross-cultural boundaries
  • Must be able to accomplish results by working effectively with others and be willing and able to work in plant areas (i.e. walk long distances, stand, climb stairs and ladders and move through close spaces) to understand and monitor the process.
  • Must be able to respond quickly to changing requirements and be capable of working in hot and cold temperatures.
Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:108476BR
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
Benefits and Perks
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
  • Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
  • Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
  • Paid time off including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.
Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The pay range for this position is expected to be between:

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