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Incident Problem Manager Jobs in Chicago, IL (NOW HIRING)

Sonsoft Inc

Incident Manager

Oak Brook, IL

At least 7 years of experience in Business Process Consulting, problem definition, Architecture ... Experience with project management * Experience and desire to work in a management consulting ...

Scientel Solutions

NOC Technician

Aurora, IL · On-site

Technicians will perform Tier 2 troubleshooting, escalation, incident management, and problem resolution. They will assess impact and urgency of alerts, manage ticket lifecycle, and engage the ...

Collabera

Senior Network Engineer

Rolling Meadows, IL · On-site

$104K - $143K/yr

The candidate should have experience with and a strong knowledge of Incident, Problem and Change management processes. Candidate will drive technical resolution of High-Severity & Low Severity ...

HelloFresh

Manager, Fulfillment Technology

Aurora, IL · On-site

Own end-to-end incident and problem management for the North America WMS platform, including severity triage, root-cause analysis, and driving structural fixes for recurring issues (not just ticket ...

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Chicago, IL

Incident Problem Manager information

See Chicago, IL salary details

$37.6K

$168.3K

$199.3K

How much do incident problem manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for incident problem manager in Chicago, IL is $168,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,900.00 and $198,800.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Chicago, IL? For Incident Problem Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Chicago, IL look for? The top searched job categories for Incident Problem Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Incident Problem Manager jobs? Cities near Chicago, IL with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $168,330 per year, or $80.9 per hour.

Incident Response Analyst

Mindlance

Arlington Heights, IL • On-site

Full-time

Re-posted 13 days ago

Job description

Job Summary:
Mindlance is seeking a highly skilled and experienced Incident Response Analyst to play a critical role in detecting, responding to, and mitigating security incidents. The candidate will work alongside a team of professionals to monitor and protect clients' infrastructure, providing rapid and effective incident response.
Responsibilities:
• Monitor security alerts and logs to identify and analyze potential security incidents.
• Investigate and triage security alerts, assess their severity, and initiate the incident response process as necessary.
• Conduct in-depth analysis of security incidents, including malware analysis, network traffic analysis, and endpoint forensics.
• Lead or assist in responding to security incidents, coordinating with clients and internal teams to contain, eradicate, and recover from security breaches.
• Maintain detailed incident records, including incident timelines, actions taken, and lessons learned.
• Utilize cybersecurity tools such as CrowdStrike and Splunk to enhance threat detection and incident response capabilities.
• Prepare and deliver incident reports to clients and management, including recommendations for improving security posture.
• Collaborate with cross-functional teams to share threat intelligence and develop proactive security measures.
• Stay updated on the latest cybersecurity threats, trends, and best practices to improve incident response capabilities.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Cybersecurity, or a related field (or equivalent work experience).
• 1-3 years of experience as a SOC or Incident Response Analyst.
• Proficiency in cybersecurity EDR and SIEM tools, including CrowdStrike and Splunk.
• Strong understanding of cybersecurity concepts, including threat detection, incident response, and malware analysis.
• Knowledge of security frameworks and standards (e.g., NIST, ISO 27001).
• Excellent analytical and problem-solving skills.
• Effective communication skills, both written and verbal.
• Must be able to communicate in English to allow collaboration with global teams.
• Ability to work effectively under pressure and in a fast-paced environment.
• Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• A resourceful person that is a fast learner and asks when in doubt.
• Ability to manage multiple projects simultaneously.
• Naturally organized with determination to deliver excellence.
• Experience working in a fast-paced environment with changing priorities.
Preferred:
• Relevant certifications (e.g., CompTIA Security+, GCIH, GCIA) are a plus.
Company:
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services Founded in 1999, the company is headquartered in Union, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
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About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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