Incident Manager Jobs in Rochester, MN (NOW HIRING)

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk

Your role and responsibilities

IBM is seeking a motivated and detail-oriented IT Administrator intern with an interest in Site Reliability Engineering (SRE) and/or Networking Reliabillity Engineering (NRE) to join our team. These roles offer hands-on experience in enterprise IT systems management while introducing you to modern reliability engineering practices. You'll work alongside experienced professionals to support infrastructure operations and contribute to automation and performance initiatives.

Your Role and Responsibilities

Specific to Administrator and SRE role:

• Assist in maintaining and supporting enterprise IT systems including servers, virtual machines, and cloud environments.
• Monitor system performance and help identify reliability issues.
• Support automation efforts for routine administrative tasks using scripting tools.
• Participate in incident response and post-incident analysis.
• Help document system configurations, operational procedures, and reliability metrics.
• Collaborate with cross-functional teams on infrastructure and service delivery

Your Role and Responsibilities

Specific to Network administration and NRE role:

• Assist in configuring, monitoring, and maintaining network devices including routers, switches, and firewalls.
• Support day-to-day network operations, troubleshooting connectivity issues and escalating as needed.
• Participate in network performance analysis and reporting.
• Learn and apply automation techniques to reduce manual tasks and improve reliability.
• Collaborate with cross-functional teams on network upgrades, deployments, and incident response.
• Document network configurations, procedures, and reliability metrics.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Currently pursuing a degree in Computer Science, Information Technology, or a related field.
• Basic understanding of operating systems like (Linux, Unix, Windows, z/OS, zVM) and networking fundamentals.
• Familiarity with scripting languages (e.g., Python, Bash).
• Strong analytical and problem-solving skills.
• Effective communication and collaboration abilities.

Specific for Network Intern

• Strong understanding of IP (internet protocol) and other network administration protocols.
• Juniper/Arista/Cisco network General education.
• Ability to conduct research into IT networking issues and products as required.

Preferred technical and professional experience

• Exposure to cloud platforms (IBM Cloud, AWS, Azure).
• Interest in SRE principles such as automation, observability, and fault tolerance.
• Interest in NRE principles such as fault tolerance, observability, and incident response.
• Familiarity with monitoring tools (e.g., Wireshark, SolarWinds, Grafana).
• Understanding of cloud networking (IBM Cloud, AWS, Azure).
• Familiarity with monitoring tools (e.g., Grafana, Prometheus).
• Experience with version control systems (e.g., Git) and CI/CD concepts.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Site Reliability Engineer Intern - OneIT - 2027

Date posted

28-Aug-2026

Job ID

130895

City / Township / Village

ROCHESTER

State / Province

Minnesota

Country

United States

Work arrangement

Hybrid

Area of work

Infrastructure & Technology

Employment type

Co-Op (Fixed Term)

Contract type

Internship

Projected Minimum Salary per year

61,200.00

Projected Maximum Salary per year

138,600.00

Position type

Internship

Travel required

No Travel

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No