Incident Manager Jobs in Rochester, MN (NOW HIRING)

Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a "job" and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team!

WHAT DO WE DO?

CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded its services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are underinsured or uninsured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.

WHO ARE WE LOOKING FOR?

We are searching for a full-time Clinical Services Manager to join our Rochester, MN team.

The Clinical Services Manager is responsible for providing clinical leadership to all primary care support staff through direct supervision for nurses (RN/LPN), and indirect supervision for nursing assistants and medical assistants at Community Health Service, Inc (CHSI). This position is responsible for developing high-performing clinical support teams, ensuring consistent clinical workflows, maintaining regulatory compliance, advancing quality improvement initiatives, and supporting exceptional patient-centered care.

Working within CHSI's dyad leadership model, the Clinical Services Manager partners with Site Managers to ensure high quality daily clinic operations through appropriate staffing, competency validation, workflow consistency, clinical training, and processional development. While also collaborating with the Medical Director to promote evidence-based clinical practice, clinically appropriate workflows, patient safety, and quality outcomes.

The Clinical Services Manager directly supervises Registered Nurses and Licensed Practical Nurses while providing indirect leadership to Medical Assistants, Certified Medical Assistants, and Nursing Assistants through delegated supervisory structures.

Responsibilities

1. Clinical Leadership

• Leads nursing practice across CHSI locations
• Standardizes clinical workflows and nursing procedures
• Develops nursing policies and clinical support protocols
• Supports implementation of evidence-based practices
• Oversees nursing competencies
• Leads nursing orientation and onboarding

Staff Management

• Directly supervises RN and LPN staff
• Coaches and develops nursing leaders
• Completes performance evaluations
• Participates in hiring and onboarding
• Assists with succession planning
• Addresses performance concerns
• Builds a culture of accountability

Dyad Leadership with Site Managers

• Participates in operational meetings
• Balances staffing needs with clinic operation
• Coordinates implementation of new workflows.
• Solves clinical-operational issues collaboratively
• Supports provider productivity
• Collaborates to provide improvement for patient access
• Coordinates staffing coverage during absences

Clinical Infrastructure

• Develops clinical workflows
• Develops standards for the vaccine program compliance
• Completes reporting for referrals and improves workflows
• Develops and reviews standing orders
• Develops standards for clinical supplies
• Coordinates compliance of the infection control program
• Oversees clinical emergency preparedness
• Develops clinical documentation procedures and accountability

Quality Improvement and Risk Management

• Monitors nursing quality metrics.
• Participates in risk investigations.
• Assists with FTCA readiness.
• Participates in OSV preparation.
• Monitors incident reporting.
• Leads nursing quality improvement.
• Audits nursing documentation

Population Health

• Collaborates on chronic disease initiatives.
• Supports care gap closure.
• Oversees nursing outreach.
• Supports care coordination.
• Partners with Outreach & Enrollment (O&E) teams.
• Uses Epic and Azara data to improve patient outcomes

Regulatory Compliance

• HRSA
• OSHA
• CLIA
• HIPAA
• State nursing regulation

ARE YOU A GOOD FIT?

In addition to being a wonderful team member and advocate for patients, we are seeking an individual with the following qualifications:

PHYSICAL ABILITIES

• Ability to bend and crouch occasionally, sit continuously, and stand or walk frequently.
• Ability to lift up to 50 pounds occasionally.
• Ability to use hands/arms, feet/legs for repetitive fine to large motor skill movements

Education: A bachelor's degree in nursing from an accredited school is required.

Licenses/Certifications: Current State license to practice as a Registered Nurse; Current Basic Life Support Certification.

Experience: Minimum three years of nursing experience; Program management and supervisory experience desirable; Experience in a primary care setting preferred.

Knowledge and Skills:

1. Knowledge of and ability to apply nursing principles and practices.
2. Demonstrated teaching ability and experience.
3. Skill in identifying problems, researching, and recommending resolutions.
4. Skill in developing and maintaining department quality assurance.
5. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making.
6. Experience with Centricity or other Electronic Health Records (EHRs).
7. Knowledge and understanding of socio-economic and health problems of underserved populations.

Qualifications:

• Good problem-solving abilities with independent judgment utilizing initiative, discretion, and the nursing process as needed.
• Demonstrated leadership abilities.
• Effective communication with staff, physicians/providers, and patients.
• Ability to handle stressful situations and work flexible hours.
• Non-judgmental attitude.
• Ability to work as a member of a team.
• Ability to plan, organize, prioritize, and direct the work of others.
• Ability to perform routine laboratory procedures as needed.
• Ability to handle confidential material.
• Demonstrated critical thinking skills.
• Computer skills and knowledge of Microsoft Office software.

Leadership Competencies

• Leads through influence and collaboration.
• Builds strong interdisciplinary relationships.
• Develops future leaders.
• Uses data to drive decisions.
• Promotes accountability.
• Champions continuous improvement.
• Demonstrates emotional intelligence.
• Supports change management

WHAT ARE THE PERKS, YOU ASK?

CHSI promotes a healthy work/life balance for employees through a generous time off program. Those eligible are offered:

• Paid Time Off (PTO): Starts at 15 days per year and jumps to 20 days by year two!
• Personal Days Off (PDO): In addition to PTO, we offer 4 paid personal days each year.
• Paid Holidays: CHSI offers 12 days of holiday pay.

CHSI also provides retirement, medical, and insurance plans to employees. Those eligible may enroll in:

• 401K Retirement Plan, with a 4% company match!
• Health, Dental, and Vision insurance
• HSA Health Savings Account and/or Flexible Spending Account
• Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
• Supplemental Voluntary Benefits

Loan Reimbursement Options: Our employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps! Visit www.nhsc.hrsa.gov for more information.

READY TO MAKE A DIFFERENCE?

If this role is a great fit for your skills & personality, please complete our quick online application on the right side of the page.

PLEASE NOTE:

CHSI is an EEO/Affirmative Action/Veteran friendly employer. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.

CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).