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Incident Manager Jobs in Virginia (NOW HIRING)

ASM Research

Incident Manager

Manassas, VA · On-site

Position Summary The Incident Manager owns the end-to-end incident management process for the Service Desk, ensuring service disruptions are identified, prioritized, escalated, and resolved within ...

Solutions³ LLC

Incident Manager III

Arlington, VA · On-site

$120 - $150/hr

Incident Manager III Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical ...

Solutions3 LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

Incident Manager III Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Node.Digital

Incident Manager (Midlevel)

Arlington, VA · On-site

Incident Manager Location: Arlington, VA Must have an active Top Secret Security Clearance Node.Digital is supporting a U.S. Government customer to provide support for onsite incident response to ...

Solutions³ LLC

Incident Manager II

Arlington, VA · On-site

$56K - $66K/yr

Incident Manager II Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions³ LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

Incident Manager III Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions3 LLC

Incident Manager II

Arlington, VA · On-site

$56K - $66K/yr

Incident Manager II Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions3 LLC

Incident Manager II

Arlington, VA · On-site

$56K - $66K/yr

Incident Manager II Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions³ LLC

Incident Manager II

Arlington, VA · On-site

$75K - $94K/yr

Incident Manager II Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions³ LLC

Incident Manager I

Arlington, VA · On-site

$90 - $130/hr

Incident Manager IDescription: Solutions³ LLC is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who ...

Node.Digital

Incident Manager (Midlevel)

Arlington, VA · On-site

Incident Manager Location: Arlington, VA Must have an active Top Secret Security Clearance Node.Digital is supporting a U.S. Government customer to provide support for onsite incident response to ...

Solutions3 LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

Incident Manager III Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions³ LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

Incident Manager III Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions3 LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

Incident Manager III Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions³ LLC

Incident Manager II

Arlington, VA · On-site

$56K - $66K/yr

Incident Manager II Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions³ LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

Incident Manager III Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions3 LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

Incident Manager III Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions³ LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

Incident Manager III Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

Solutions3 LLC

Incident Manager II

Arlington, VA · On-site

$75K - $94K/yr

Incident Manager II Description: Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies ...

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All JobsIncident JobsIncident Manager JobsIncident Manager Jobs in Virginia

Incident Manager information

See Virginia salary details

$36.2K

$162K

$191.8K

How much do incident manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for incident manager in Virginia is $162,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,900.00 and $191,300.00 per year, depending on experience, location, and employer.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

Is incident management a good career?

Incident management is a valuable career path for those interested in IT operations, cybersecurity, or service management, as it involves coordinating responses to disruptions and ensuring business continuity. It requires strong problem-solving, communication skills, and often certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in various industries.
More about Incident Manager jobs

What are the most commonly searched types of Incident jobs in Virginia?

The most popular types of Incident jobs in Virginia are:

What are popular job titles related to Incident Manager jobs in Virginia?

For Incident Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Incident Manager jobs in Virginia look for?

The top searched job categories for Incident Manager jobs in Virginia are:

What cities in Virginia are hiring for Incident Manager jobs?

Cities in Virginia with the most Incident Manager job openings:

Incident Manager jobs near you
Infographic showing various Incident Manager job openings in Virginia as of August 2026, with employment types broken down into 67% Full Time, 11% Part Time, and 22% Contract. Highlights an 100% In-person job distribution, with an average salary of $162,002 per year, or $77.9 per hour.

Incident Manager

ASM Research

Manassas, VA • On-site

Full-time

Posted 10 days ago

Key responsibilities

  • Own and execute the incident management process, including classification, prioritization, and escalation of incidents.

  • Serve as the primary coordinator during major incidents, driving communication and technical resource coordination until resolution.

  • Lead post-incident reviews and drive corrective actions to prevent recurrence.

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 226 rated it services

Job description

Position Summary
The Incident Manager owns the end-to-end incident management process for the Service Desk, ensuring service disruptions are identified, prioritized, escalated, and resolved within SLA. This role drives cross-functional coordination during major incidents, minimizes business impact, and leads post-incident reviews to prevent recurrence.
Key Responsibilities
  • Own and execute the Incident Management process in alignment with ITIL best practices.
  • Serve as the primary point of coordination during major/critical incidents, driving bridge calls and coordinating technical resources across teams until resolution, including Tier IV/OEM vendor escalation and 24/7/365 emergency response for declared Critical (PL1) incidents
  • Classify, prioritize, and assign incoming incidents based on severity, business impact, and urgency using defined priority levels (P1-4).
  • Monitor incident queues and escalate breaches or at-risk tickets per SLA thresholds; flag any KPIs consistently above threshold and produce a remediation plan.
  • Communicate incident status, impact, and resolution timelines to stakeholders and leadership.
  • Lead post-incident reviews (root cause analysis / RCA) and drive corrective After-Action Reviews and Problem Resolution Action Plans for high-impact or recurring issues
  • Maintain and continuously improve incident management processes, workflows, and documentation.
  • Partner with Problem, Change, and Service Level Management to reduce repeat incidents.
  • Produce and present incident metrics/KPIs (MTTR, SLA compliance, incident volume/trends) to leadership.
  • Ensure accurate incident logging, categorization, and closure in the ITSM tool (e.g., ServiceNow, Remedy, Jira Service Management).
  • Mentor and provide direction to Service Desk analysts on incident handling and escalation procedures.
  • Maintain and test the major incident response plan/runbook.

Required Qualifications
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Associate degree +2 years additional relevant experience, or 4 years additional relevant experience can be substituted.
  • 2+ years of experience in IT Service Management, Service Desk, or Incident Management role.
  • Solid understanding of ITIL framework (ITIL Foundation certification required; Intermediate/Practitioner preferred).
  • Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira Service Management).
  • Strong incident triage, prioritization, and escalation judgment under pressure.
  • Excellent verbal and written communication skills, including experience communicating with executive stakeholders.
  • Proven ability to lead cross-functional teams during high-pressure, time-sensitive situations.
  • Strong analytical skills with experience in root cause analysis and reporting.
  • Must have experience establishing, managing, and reporting Performance Measures (KPIs, SLAs, and XLAs) in support of government defined Performance Requirements. These Performance measures include SLAs that measure operational performance such as system availability, response times, and resolution times, based on the priority level of the service request, and XLAs that measure the quality of the end-user experience, including Customer Satisfaction (CSAT) and Customer Effort Score (CES). Ideal candidates have experience inestablishing baselines for SLAs and XLAs producing automated reports, and dashboard capabilities/technologies with near real-time visibility into all KPIs, SLAs, and XLAs.
  • Familiarity with ISO/IEC 20000-1 service management alignment.
  • Secret Clearance

Preferred Qualifications
  • Experience supporting federal government clients/contracts.
  • Familiarity with monitoring/alerting tools (e.g., SolarWinds, Datadog, Splunk).
  • Experience with Problem and Change Management processes.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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