ZipRecruiter

Log In

1

Incident Command Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

Incident Command & Coordination Acts as Incident Commander during major incidents, coordinating cross-functional technical teams, vendors, and stakeholders to rapidly restore service. Establishes ...

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

Incident Command & Coordination Acts as Incident Commander during major incidents, coordinating cross-functional technical teams, vendors, and stakeholders to rapidly restore service. Establishes ...

Town of Garner

Deputy Fire Chief (Operations)

Garner, NC · On-site

$104K - $131K/yr

Coordinates and supports multi-agency, regional, and complex emergency responses and serves in an incident command or executive support role as required; researches, develops, implements, and revises ...

Endo International

Sr. EHS Specialist

Raleigh, NC · On-site

Be an active member in the site's emergency response Incident Command Team * Participate in continuous improvement activities and champion change when faced with adversity while incorporating team ...

next page

Showing results 1-20

All JobsIncident Command JobsIncident Command Jobs in Raleigh, NC

Incident Command information

See Raleigh, NC salary details

$35.5K

$158.8K

$188.1K

How much do incident command jobs pay per year?

As of Jun 29, 2026, the average yearly pay for incident command in Raleigh, NC is $158,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $187,600.00 per year, depending on experience, location, and employer.

What is the highest paying first responder job?

The highest paying first responder job is typically a paramedic or emergency medical services (EMS) supervisor, with salaries often exceeding $50,000 to $70,000 annually depending on experience and location. Fire chiefs and police chiefs also tend to have higher salaries, often surpassing $100,000, especially in larger jurisdictions or with advanced certifications and leadership responsibilities.

What are the key skills and qualifications needed to thrive as an Incident Commander, and why are they important?

To thrive as an Incident Commander, you need strong leadership, decision-making skills, and thorough knowledge of emergency response protocols, typically supported by relevant certifications such as ICS (Incident Command System) training. Familiarity with emergency management tools, communication systems, and resource-tracking software is crucial. Exceptional communication, composure under pressure, and the ability to coordinate diverse teams are vital soft skills. These competencies ensure effective crisis management, minimize risks, and facilitate swift, organized responses to emergencies.

What are the positions in incident command?

In incident command, key positions include the Incident Commander, who oversees the response; Command Staff members such as Public Information Officer, Safety Officer, and Liaison Officer; and General Staff sections including Operations, Planning, Logistics, and Finance/Administration. These roles ensure coordinated and effective incident management, often supported by specialized teams and clear communication protocols.

What are some common challenges faced by professionals in Incident Command roles, and how can they be managed effectively?

Professionals in Incident Command often encounter challenges such as rapidly changing situations, coordinating multiple teams, and maintaining clear communication under pressure. Effectively managing these issues requires strong leadership, adaptability, and a solid grasp of established incident command protocols. Regular training, clear delegation of tasks, and the use of real-time communication tools can significantly improve team coordination and response effectiveness during emergencies.

What jobs pay 2000 a day?

In incident command roles, high-paying positions such as senior incident managers or emergency response directors can earn around $2,000 per day, especially with extensive experience, certifications, and working in high-stakes environments like large-scale disasters or critical infrastructure. These roles often require specialized skills, leadership abilities, and the ability to coordinate complex operations under pressure.

What jobs make $10,000 a month without a degree?

In incident command roles, high-level emergency management or consulting positions can reach or exceed $10,000 per month, especially with extensive experience, certifications, and leadership skills. Other high-paying jobs without a degree include sales, real estate, or skilled trades like commercial diving or certain tech roles, which often rely on experience, certifications, or specialized training rather than formal education.

What is the difference between Incident Command vs Firefighter?

AspectIncident CommandFirefighter
Required credentialsEmergency management training, certifications like ICS, NIMSFirefighter certification, EMT/paramedic licenses
Work environmentCommand centers, incident sites, coordination rolesFire scenes, rescue operations, emergency response
Employer & industry usageEmergency management agencies, fire departments, disaster response teamsFire departments, rescue services, emergency response units

Incident Command and Firefighter roles often overlap during emergencies, but Incident Command focuses on managing and coordinating the response, while Firefighters are directly involved in suppression and rescue efforts. Both roles require specialized training and are essential in emergency situations, but their responsibilities and work environments differ significantly.

What is Incident Command?

Incident Command refers to a standardized, on-scene management system used to coordinate emergency response operations. It is designed to enable effective and efficient incident management by integrating facilities, equipment, personnel, procedures, and communications within a common organizational structure. The Incident Command System (ICS) is widely used by fire, police, emergency medical services, and other agencies during emergencies such as natural disasters, accidents, or terrorist events. ICS helps ensure a coordinated response, clear leadership, and safety for responders and the public.
What are popular job titles related to Incident Command jobs in Raleigh, NC? For Incident Command jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Incident Command jobs in Raleigh, NC look for? The top searched job categories for Incident Command jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Incident Command jobs? Cities near Raleigh, NC with the most Incident Command job openings:
Incident Command jobs near you
Major Incident Manager

Major Incident Manager

First Citizens Bank

Raleigh, NC • On-site

Full-time

Posted 26 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

80th of 142 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX.

This position enhances the operational reliability, resilience, and stability of enterprise IT services through effective Major Incident Management practices. The role is responsible for leading the response to high-impact incidents, minimizing business disruption, and restoring service as quickly as possible. Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process leader during critical events and ensures compliance with all applicable IT or Enterprise Service Management (ITSM or ESM) standards and regulations. Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle.


Responsibilities

  • Responsibilities:

    • Major Incident Management & Process Improvement
      Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous improvement of incident management processes, runbooks, and response frameworks to enhance operational effectiveness. Conducts post-incident reviews (PIRs) to identify root causes and preventative measures. Ensures incidents, problems, and associated changes are managed efficiently while maintaining service levels across platforms.
    • Incident Command & Coordination
      Acts as Incident Commander during major incidents, coordinating cross-functional technical teams, vendors, and stakeholders to rapidly restore service. Establishes clear roles, timelines, and action plans during incident bridges. Removes blockers and ensures timely decision-making under pressure.
    • Reporting & Analytics
      Responsible for documenting incidents, producing executive-level reports, and tracking key performance metrics such as MTTR (Mean Time to Restore), MTTD (Mean Time to Detect), incident volume, and SLA adherence. Monitors trends and provides data-driven insights to improve service reliability and reduce recurring issues.
    • Collaboration
      Partners with infrastructure, application, cybersecurity, and business teams to drive swift resolution of major incidents and improve long-term service resilience. Collaborates with Problem Management to ensure root cause analysis is completed and corrective actions are tracked. Supports Change Management to reduce incident risk from changes.
    • Communication
      Provides clear, concise, and timely communication to stakeholders at all levels during major incidents, including executive leadership. Publishes incident summaries, status updates, and post-incident reports. Ensures communication standards are met during high-pressure scenarios with a focus on transparency and business impact.
    • Governance & Compliance
      Ensures adherence to ITIL and organizational ITSM standards. Supports audit and compliance requirements related to incident and change management processes. Maintains documentation, playbooks, and escalation procedures.
    • Training & Enablement
      Leads or supports training for IT teams on incident response procedures, tools, and best practices. Promotes a culture of operational excellence and continuous improvement.

Qualifications

Qualifications:

Bachelor's Degree and 6 years of experience in Operational Information Technology services and support including processes, programs, and procedures
OR
High School Diploma or GED and 10 years of experience in Operational Information Technology services and support including processes, programs, and procedures

Preferred Area of Experience:
ITSM Process Management (Incident, Major Incident, Problem, Change, or other relevant ITSM/ESM processes)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

License or Certification Type:

  • ITIL Certification (v3 or v4) – Preferred
  • Six Sigma (Green Belt or higher) – Preferred

Preferred Experience:

  • 5+ years of hands-on experience in Major Incident Management or Incident Command roles in a large enterprise environment
  • Proven ability to lead severity 1 / critical outages affecting customer-facing or mission-critical systems
  • Strong experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar)
  • Demonstrated success in reducing MTTR and improving incident response maturity
  • Experience facilitating post-incident reviews (PIRs) and driving root cause resolution through Problem Management
  • Ability to manage high-pressure situations, make rapid decisions, and coordinate distributed teams
  • Strong understanding of infrastructure, applications, cloud platforms and networking concepts
  • Excellent executive communication and stakeholder management skills
  • Familiarity with SRE principles, observability tools, and event management frameworks is a plus
Qualifications:

Qualifications:

Bachelor's Degree and 6 years of experience in Operational Information Technology services and support including processes, programs, and procedures
OR
High School Diploma or GED and 10 years of experience in Operational Information Technology services and support including processes, programs, and procedures

Preferred Area of Experience:
ITSM Process Management (Incident, Major Incident, Problem, Change, or other relevant ITSM/ESM processes)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

License or Certification Type:

  • ITIL Certification (v3 or v4) – Preferred
  • Six Sigma (Green Belt or higher) – Preferred

Preferred Experience:

  • 5+ years of hands-on experience in Major Incident Management or Incident Command roles in a large enterprise environment
  • Proven ability to lead severity 1 / critical outages affecting customer-facing or mission-critical systems
  • Strong experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar)
  • Demonstrated success in reducing MTTR and improving incident response maturity
  • Experience facilitating post-incident reviews (PIRs) and driving root cause resolution through Problem Management
  • Ability to manage high-pressure situations, make rapid decisions, and coordinate distributed teams
  • Strong understanding of infrastructure, applications, cloud platforms and networking concepts
  • Excellent executive communication and stakeholder management skills
  • Familiarity with SRE principles, observability tools, and event management frameworks is a plus
Education:UNAVAILABLEEmployment Type: FULL_TIME

What First Citizens Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply