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Inbound Fraud Jobs in Virginia (NOW HIRING)

Eliassen Group

Communications Specialist - Sr

Mclean, VA · On-site

$40 - $43/hr

Liaise with media on inbound inquiries, partnering with Escalation, Issues, and Crises teams as ... If you have any indication of fraudulent activity, please contact fraud@eliassen.com. About ...

DSV Global Transportation

Forklift Driver

Chester, VA

$16 - $18.75/hr

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from ... Unload inbound shipments safely and move product to storage locations. Input data accurately into ...

DSV A/S

Forklift Driver

Chester, VA · On-site

$16 - $18.75/hr

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from ... Unload inbound shipments safely and move product to storage locations. Input data accurately into ...

DSV A/S

Forklift Driver

Chester, VA · On-site

$16 - $18.75/hr

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from ... Unload inbound shipments safely and move product to storage locations. Input data accurately into ...

DSV Air & Sea

Forklift Driver

Chester, VA · On-site

$16 - $18.75/hr

Terminal/Warehouse/Transport FRAUD ALERT: Please note that DSV will never request a chat interview ... Unload inbound shipments safely and move product to storage locations. Input data accurately into ...

Foundever

$17.50/hr

Where applicable, handle inbound contacts from recently disconnected customers and re-establish service using approved win-back offers. * Escalation and anomalies: Escalate fraud/safety concerns ...

Foundever

Retention Customer Service Associate

Wise, VA · On-site

$17.50/hr

Where applicable, handle inbound contacts from recently disconnected customers and re-establish service using approved win-back offers. * Escalation and anomalies: Escalate fraud/safety concerns ...

DSV Global Transportation

Warehouse Operator

Independence, VA · On-site

$15.25 - $18.25/hr

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from ... Must complete all training for Inbound and Outbound operations * Must be able to work with minimum ...

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Inbound Fraud information

What is the difference between Inbound Fraud vs Customer Service Representative?

AspectInbound FraudCustomer Service Representative
Primary RoleDetecting and preventing fraudulent activities in inbound transactionsAssisting customers with inquiries, issues, and service requests
Required SkillsFraud detection, risk assessment, knowledge of fraud prevention toolsCommunication, problem-solving, product knowledge
Work EnvironmentFinancial institutions, e-commerce companies, call centersCustomer service centers, retail, banking
Common CertificationsFraud prevention, security certificationsCustomer service certifications, communication skills training

Inbound Fraud specialists focus on identifying and preventing fraudulent transactions, requiring knowledge of security protocols and fraud detection tools. Customer Service Representatives handle customer inquiries and support, emphasizing communication and problem-solving skills. While both roles may work in call centers or financial environments, their core responsibilities and skill sets differ significantly.

What are some common challenges faced by professionals working in inbound fraud prevention roles?

Professionals in inbound fraud prevention often face the challenge of quickly and accurately identifying suspicious activities while maintaining a positive customer experience. The role requires balancing strict security protocols with efficient communication, as fraudsters frequently adapt their tactics. Additionally, staying updated on the latest fraud trends and working closely with other teams, such as risk management and customer service, are essential for success. Handling high call volumes and managing emotionally charged interactions can also be demanding, making resilience and attention to detail important qualities.

What are Inbound Fraud jobs?

Inbound Fraud jobs involve handling incoming communications, such as phone calls or messages, from customers or external parties to detect and prevent fraudulent activities. Professionals in these roles often work for banks, credit card companies, or financial institutions and are responsible for verifying identities, identifying suspicious transactions, and taking steps to protect customer accounts. They use specialized tools and follow strict protocols to minimize risk, while providing support and guidance to customers who may be victims of fraud. Strong attention to detail, communication skills, and knowledge of fraud detection techniques are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Inbound Fraud Specialist, and why are they important?

To excel as an Inbound Fraud Specialist, you need strong analytical skills, attention to detail, and a solid understanding of fraud detection principles, typically supported by experience in banking or financial services. Familiarity with fraud monitoring software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are often required. Outstanding communication, problem-solving abilities, and a high level of integrity set top performers apart in this role. These competencies are crucial for accurately identifying and mitigating fraudulent activity while maintaining customer trust and regulatory compliance.
What are popular job titles related to Inbound Fraud jobs in Virginia? For Inbound Fraud jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Inbound Fraud jobs in Virginia look for? The top searched job categories for Inbound Fraud jobs in Virginia are:
What cities in Virginia are hiring for Inbound Fraud jobs? Cities in Virginia with the most Inbound Fraud job openings:
Inbound Fraud jobs near you
Administrative Support I (Bilingual Preferred)

Administrative Support I (Bilingual Preferred)

Hub Group

Manassas, VA • On-site

$16.42/hr

Full-time

Posted 15 days ago

Hub Group rating

5.8

Company rating: 5.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

329th of 356 rated logistics

Job description


The Administrative Support I will provide administrative support to all managers. These responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.
Essential Job Functions:
  • Assemble and audit route paperwork for the next day
  • Answer inbound phone calls
  • Ability to handle customer issues
  • Contact vendors on inbound damage or replacement orders
  • Respond to email in a timely manner
  • Address pending orders
  • File paperwork
  • Strong customer service skills required
  • Act in a professional and an appropriate manner
  • Assist in the processing of inbound delivery teams
  • Monitor the delivery routes of the course of your shift
  • Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
  • Call customers to obtain their feedback regarding their delivery experience
  • Assist in the completion of POD packets that are available at the warehouse
  • Responsible for the closing reports on a nightly basis
  • Works well without direct supervision, professional demeanor, strong communication and customer service skills
  • Process daily working orders, respond to Logistics Coordinator their status
  • Answer inbound phone calls from customers and delivery teams
  • Print Pull Sheet and Mark Live Daily in warehouse
  • Responsible for finding and submitting requested EPODs
  • File all documents as needed
  • Accountable and reliable
  • Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
  • Process and prepare freight for shipments/returns to vendors (RTVs)
  • Assit with daily warehouse functions as needed
  • Update inventory - daily/weekly/monthly as required
  • Route monitor and remotely assist delivery and installation teams as needed
  • Accurately update orders for billing as needed
  • Answer inbound phone calls as needed
  • Any other duties and responsibilities as assigned.

Minimum Qualifications
  • High school diploma or equivalent, post high school education a plus
  • Proficient in Microsoft Office - Word, Excel, etc.
  • Prior customer service experience preferred
  • Strong written and verbal communication skills
  • Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
  • Must be able to work evenings and Saturdays
  • Pass pre-employment background check
  • Maintain professional and safe work environment
  • Skills: customer service, detail oriented, organizational skills, time management, problem solving, accountable, dependable, documentation skills, analyzing data, professional phone skills, ability to resolve conflict, ability to listen, ability to multitask

Shift: Open availability from open 7am to close at 7:30pm Monday - Saturday. The off day will be discussed later on.
Pay: $16.42/hr
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:
  • Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
  • Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
  • Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers

About Us
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.

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