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Inbound Customer Support Representative Jobs (NOW HIRING)

speakit

Slovenian Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative Are you a fluent Slovenian speaker looking for a dynamic role in ... Build and maintain strong customer relationships through outbound and inbound communication (voice ...

Day Translations

Customer Support Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

As a Customer Support Representative, you will be the first to talk to our clients when they call ... Process inbound leads and help Project Managers define the scope of projects * Informs clients ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$16.25 - $20.75/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... High volume technical inbound/outbound call center environment providing end user phone support in ...

Workwear

Customer Support Representative

Nashville, TN

$15.50 - $21/hr

As a Customer Support Representative you are responsible for all customer support activities and ... Handle inbound and outbound customer communications across multiple channels (phone, email, and ...

New

Vector Security

Data Support Representative

Gainesville, VA · On-site +1

$16.75 - $21.50/hr

As a Data Support Representative , you will process code changes in a timely fashion, per metrics ... Answer inbound customer calls and electronic requests to deliver efficient customer service.

eTeam

Customer Support Representative-III

$16.50 - $22.25/hr

Job Title: Customer Support Representative-III Job Location - Remote Duration - 05 months ... Respond to inbound customer inquiries via email and SMS * Evaluate refund eligibility based on ...

Astor & Sanders

Customer Support Representative

Denver, CO · On-site

$16.50 - $22.50/hr

Customer Support Representative Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a ...

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Inbound Customer Support Representative information

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How much do inbound customer support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for inbound customer support representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an inbound customer support representative?

Inbound Customer Support Representatives are professionals who handle incoming customer inquiries, usually via phone, email, or chat. Their main responsibilities include assisting customers with questions, resolving issues, and providing information about products or services. Unlike outbound representatives, they do not initiate contact but instead respond to customers who reach out for help. Strong communication and problem-solving skills are essential in this role. These representatives play a vital part in building customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as an inbound customer support representative?

To thrive as an Inbound Customer Support Representative, you need strong communication abilities, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and call center technology is often required. Patience, problem-solving, and a calm, empathetic demeanor help you stand out in handling diverse customer concerns. These skills and qualities are crucial for efficiently resolving issues, ensuring customer satisfaction, and maintaining a positive company reputation.

How does an inbound customer support representative typically collaborate with other departments to resolve customer issues?

As an Inbound Customer Support Representative, you’ll frequently work with colleagues from departments like technical support, billing, and product management to ensure customer concerns are addressed efficiently. When a customer’s question falls outside your immediate expertise, you’ll document the issue and coordinate with the appropriate team, following up to provide timely updates to the customer. This cross-departmental collaboration is vital for delivering seamless service and often involves using shared ticketing systems and regular team meetings to discuss common challenges and solutions.

What is the difference between Inbound Customer Support Representative vs Customer Service Agent?

AspectInbound Customer Support RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, remote support, online chat platformsCall centers, retail stores, online support
Industry UsageCommon in tech, telecom, e-commerceWidespread across retail, hospitality, and service sectors
Search & Comparison IntentFocus on inbound support roles, technical support, troubleshootingGeneral customer service, sales, issue resolution

Both roles involve assisting customers, but Inbound Customer Support Representatives typically handle technical issues and troubleshooting via inbound channels, often requiring specific product knowledge. Customer Service Agents may handle a broader range of inquiries, including sales and general support, across various industries.

What cities are hiring for Inbound Customer Support Representative jobs?

Cities with the most Inbound Customer Support Representative job openings:

What are popular job titles related to Inbound Customer Support Representative jobs?

For Inbound Customer Support Representative jobs, the most frequently searched job titles are:

Inbound Customer Support Representative jobs near you

Slovenian Customer Support Representative

Remote

speakit
See more jobs at speakitexternal

$16.50 - $22.25/hr

Other

Posted 6 days ago

Job description

Customer Support Representative

Are you a fluent Slovenian speaker looking for a dynamic role in customer support?

We are seeking a Customer Support Representative to deliver exceptional service to our growing customer base. This is your chance to join a professional team dedicated to providing top-notch customer experiences and driving customer satisfaction.

Work from Home in Slovenia with occasional visits to the office in Ljubljana

Onsite at the Project's premises in Ljubljana

Responsibilities

  • Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
  • Assist customers with troubleshooting, ordering, and product usage queries.
  • Provide accurate and timely after-call notes in English using CRM systems.
  • Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
  • Address and resolve customer concerns with speed and professionalism.
  • Leverage data insights to proactively engage customers, improving outcomes and success rates.
  • Collaborate with internal teams to advocate for the customer and enhance service quality.

Apply