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Inbound Customer Service Jobs in Colorado (NOW HIRING)

MSI

Customer Service Representative (CSR)

Aurora, CO · On-site

$19 - $22/hr

The Customer Service Representative (CSR) is an on-site role responsible for engaging with ... Answer inbound sales calls and proactively make outbound calls. * Ensure showroom displays are ...

Fix-It 24/7

Customer Service Representative

Golden, CO · On-site

$26 - $28/hr

What You'll Do * Answer inbound calls from new and existing customers * Schedule service appointments efficiently and accurately * Make outbound calls to follow up and generate additional ...

Mazzella

Customer Service Specialist

Aurora, CO · On-site

$17.25 - $23/hr

... inbound inquiries, exceeding expectations by providing superior customer service to increase customer attraction and retention; collect market data to create and analyze reports resulting in gross ...

Mazzella Companies

Customer Service Specialist

Aurora, CO · On-site

$45K - $55K/yr

... inbound inquiries, exceeding expectations by providing superior customer service to increase customer attraction and retention; collect market data to create and analyze reports resulting in gross ...

General Air

Customer Service Representative

Commerce City, CO · On-site

$16.75 - $22.75/hr

If you're passionate about people, customer service, technical problems, and live to work hard and ... Maintain a high volume of activity including inbound and outbound calls and emails * Skillfully ...

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Colorado

Inbound Customer Service information

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$10

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$27

How much do inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for inbound customer service in Colorado is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.23 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What cities in Colorado are hiring for Inbound Customer Service jobs?

Cities in Colorado with the most Inbound Customer Service job openings:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,237 per year, or $17.4 per hour.

Customer Service Representative (CSR)

M S International

Aurora, CO • On-site

$40K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards.
Work Hours: Monday to Friday from 07:30 AM to 05:00 PM, 2 Saturday(s) a month from 08:30 AM to 01:00 PM
Seniority Level: Entry Level
Employment Type: Full-time
Compensation: This hourly, non-exempt position pays from $19 to $22 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $40,000 and $55,000 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Build and nurture strong customer relationships.
  • Assist customers in selecting the appropriate products for their needs.
  • Retrieve and bring product samples to customers in the showroom
  • Address customer issues related to transactions, deliveries, and products
  • Accurately maintain customer contact information and transaction records.
  • Follow up with customers on quotes, inquiries, and sales opportunities.
  • Process sales transactions, payments, and generate sales orders.
  • Schedule deliveries and coordinate logistics for material shipments.
  • Create shipping orders and packing lists.
  • Answer inbound sales calls and proactively make outbound calls.
  • Ensure showroom displays are maintained to the highest standards.
  • Monitor stock levels to ensure efficient processing of customer orders.
  • Support trade customers by understanding their project needs and recommending suitable MSI materials.
  • Maintain marketing materials for easy customer access.
  • Collaborate with Sales Representatives to keep account transactions and inventory up to date.
  • Stay informed about company products and services.
  • Perform additional duties as required.
Additionally the candidate must meet the following Education and/or Experience requirements:
  • High School Diploma required; some college coursework preferred.
  • Minimum of 1 year of customer service experience.
  • Strong communication skills with a positive, solution-oriented approach.
  • Attentive to customer needs and details.
  • Proven ability to manage multiple tasks simultaneously.
  • Goal-oriented with a focus on delivering excellent customer service.
  • Strong math skills and the ability to perform quick calculations.
  • Proficient with PCs and navigating a multi-window environment.
  • Intermediate skills in MS Outlook, Word, and Excel.
  • Bilingual (Spanish) preferred.
This role has the following physical demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
  • The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:
  • Referral, holiday, and annual bonuses or commission opportunities
  • Eligibility for an annual merit-based increase
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Company-paid Short Term and Long Term disability;
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Traditional and Roth 401(k) plans with company matching contributions
  • Charitable donation matching programs
  • Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

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