ZipRecruiter

Log In

1

Inbound Customer Service Jobs in Colorado (NOW HIRING)

COOPER HEATING & COOLING INC

CSR I

Broomfield, CO · On-site

$19 - $22/hr

Answer inbound customer calls promptly and professionally. * Schedule HVAC, plumbing, electrical ... Previous customer service or call center experience preferred. * HVAC, plumbing, electrical, or ...

Imperial Dade

Customer Service Support

Denver, CO · On-site

$21.75 - $22.50/hr

Imperial Brady has a Customer Service Support role available in Denver, CO! Join a strong and ... Manage inbound customer calls promptly and professionally, ensuring a courteous and positive ...

Addison Group

Customer Service Representative

Denver, CO · On-site

$22 - $25/hr

Our client is seeking a customer service professional to support daily resident and visitor interactions, handle inbound and outbound communications, and assist with basic administrative and ...

Lincare Holdings

Customer Service Rep

Durango, CO · On-site

$15.16 - $23/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Durango, CO

$15.16 - $23/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Durango, CO · On-site

$15.16 - $23/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

VRC

Customer Care Agent Mon-Fr 8:00am-4:30pm

Aurora, CO · On-site

$22 - $24/hr

... services, while resolving customer concerns and ensuring a high level of customer satisfaction. Essential Functions: * Field inbound customer complaints and provide appropriate solutions and ...

SMC Region USC

Customer Service Representative

Denver, CO · Hybrid

$16.50 - $22.50/hr

Answer designated inbound calls from external customers and process sales orders received by phone ... service, or mixture of Associates degree + 2 years experience * Proficiency in MS Office (Excel ...

VRC

Customer Care Agent Mon-Fr 8:00am-4:30pm

Aurora, CO · On-site

$22 - $24/hr

... services, while resolving customer concerns and ensuring a high level of customer satisfaction. Essential Functions: * Field inbound customer complaints and provide appropriate solutions and ...

next page

Showing results 1-20

All JobsInbound Customer Service JobsInbound Customer Service Jobs in Colorado

Inbound Customer Service information

See Colorado salary details

$10

$17

$27

How much do inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for inbound customer service in Colorado is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.23 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What cities in Colorado are hiring for Inbound Customer Service jobs?

Cities in Colorado with the most Inbound Customer Service job openings:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,237 per year, or $17.4 per hour.

CSR I

COOPER HEATING & COOLING INC

Broomfield, CO • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

About Cooper Heating & Cooling

Founded in 1978, Cooper Heating & Cooling, Inc. is proud to be one of Colorado’s largest and most trusted residential HVAC companies. We were honored as a 2025 Denver Post Top Workplace, and we continue to grow by putting people first—our customers and our team.

At Cooper, we believe in working hard, having fun, and taking care of each other. We’re redefining what it means to work in the trades by building a service-first, membership-driven model focused on Safety, Health, Comfort, and Efficiency. Our leadership culture is rooted in Drive – Integrity – Impact, and we’re committed to delivering seamless, high-quality experiences for every customer.

Position Summary

The Customer Service Representative (CSR) is the first impression of Cooper Heating, Cooling, Plumbing & Electrical. This role is responsible for delivering an exceptional customer experience by answering inbound calls, booking service appointments, managing customer communications, and ensuring every opportunity is converted into a scheduled appointment. The ideal candidate is positive, organized, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

  • Answer inbound customer calls promptly and professionally.
  • Schedule HVAC, plumbing, electrical, and maintenance appointments using ServiceTitan.
  • Convert inbound inquiries into booked appointments while following company scripts and procedures.
  • Handle emergency calls with urgency and empathy.
  • Confirm appointments and minimize cancellations and no-shows.
  • Make outbound calls for unscheduled estimates, maintenance renewals, and customer follow-up.
  • Maintain accurate customer records and detailed job notes.
  • Communicate effectively with dispatch, technicians, and management.
  • Assist with customer concerns and resolve issues professionally.
  • Support seasonal promotions, membership renewals, and financing opportunities.
  • Meet or exceed daily, weekly, and monthly performance goals.
Qualifications
  • Previous customer service or call center experience preferred.
  • HVAC, plumbing, electrical, or home service experience is a plus.
  • Experience with ServiceTitan is preferred.
  • Excellent verbal and written communication skills.
  • Strong computer and multitasking abilities.
  • Professional phone etiquette.
  • Ability to remain calm under pressure.
  • Strong attention to detail and organizational skills.
  • Team player with a positive attitude.
Performance Expectations (KPIs)
  • Answer calls quickly and professionally.
  • Maintain a high booking conversion rate.
  • Deliver outstanding customer satisfaction.
  • Complete accurate documentation in ServiceTitan.
  • Meet attendance and schedule adherence expectations.
  • Support company revenue goals through effective scheduling and follow-up.
What Success Looks Like at Cooper

At Cooper, our CSRs don't simply answer phones—they create outstanding customer experiences. Every call is an opportunity to earn trust, solve problems, and schedule the right solution for our customers. Successful team members are dependable, coachable, and committed to delivering exceptional service while helping the company grow.

Compensation
  • Pay: $19.00–$22.00 per hour, depending on experience and qualifications
  • Performance bonus opportunities
Schedule
  • Monday–Friday
  • 8:00 AM–5:00 PM
Schedule / On-Call Requirements

This position participates in a weekly after-hours on-call rotation. Employees are expected to remain available and responsive during their assigned on-call week in accordance with company expectations.

Employees who successfully complete their assigned on-call week will receive a $150 Availability Bonus, regardless of call volume. This bonus is provided for maintaining availability during the assigned on-call period and is separate from compensation for any actual hours worked while responding to after-hours calls.

Benefits
  • Paid training and training stipends
  • Health, dental, and vision insurance
  • Life & AD&D insurance
  • Long-Term Disability (LTD) coverage
  • Flexible Spending Accounts (Health Care & Dependent Care)
  • Voluntary Accident, Hospital, and Critical Illness insurance
  • 401(k) with a generous 3% company match
  • Paid Time Off (PTO) and paid holidays (6 days)
  • Team events and community involvement
  • Career advancement opportunities within Cooper Heating, Cooling, Plumbing & Electrical
Join the Green Team

This role is ideal for someone looking to grow a career in HVAC, offering mentorship and continuous training to support long-term success.

Apply and help shape the future of home HVAC services in Colorado.

Application Deadline: Application Deadline: The anticipated application deadline is August 28 2026. Cooper Heating & Cooling may extend the application deadline based on business needs and will update this posting if the deadline is extended.

Apply