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Inbound Call Jobs in Wisconsin (NOW HIRING)

System One

Customer Service Representative

Wauwatosa, WI · On-site

$21/hr

Experience in a high-volume inbound call center or customer service environment preferred. * Strong communication, problem-solving, and multitasking skills. * Ability to remain calm, patient, and ...

System One

Customer Service Representative

Wauwatosa, WI · On-site

$21/hr

Experience in a high-volume inbound call center or customer service environment preferred. * Strong communication, problem-solving, and multitasking skills. * Ability to remain calm, patient, and ...

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead - Inside Sales & Appointment SettingLead From the Front. Build a Team. Drive ... Make inbound and outbound calls to homeowners * Convert qualified leads into scheduled appointments

System One

Customer Service Representative

Wauwatosa, WI · On-site

$21/hr

Previous experience in a high-volume inbound call center or customer service environment supporting a demanding customer population preferred. System One, and its subsidiaries including Joulé, ALTA ...

System One

Customer Service Representative

Wauwatosa, WI · On-site

$21/hr

Experience in a high-volume inbound call center or customer service environment preferred. * Strong communication, problem-solving, and multitasking skills. * Ability to remain calm, patient, and ...

System One

Receptionist

Wauwatosa, WI · On-site

$21/hr

Experience in a high-volume inbound call center or customer service environment preferred. * Strong communication, problem-solving, and multitasking skills. * Ability to remain calm, patient, and ...

System One

Receptionist

Wauwatosa, WI · On-site

$21/hr

Experience in a high-volume inbound call center or customer service environment preferred. * Strong communication, problem-solving, and multitasking skills. * Ability to remain calm, patient, and ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead - Inside Sales & Appointment Setting Lead From the Front. Build a Team. Drive ... Make inbound and outbound calls to homeowners * Convert qualified leads into scheduled appointments

System One

Receptionist

Wauwatosa, WI · On-site

$21/hr

Experience in a high-volume inbound call center or customer service environment preferred. * Strong communication, problem-solving, and multitasking skills. * Ability to remain calm, patient, and ...

System One

Customer Service Representative

Wauwatosa, WI · On-site

$21/hr

Previous experience in a high-volume inbound call center or customer service environment supporting a demanding customer population preferred. System One, and its subsidiaries including Joulé, ALTA ...

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All JobsInbound Call JobsInbound Call Jobs in Wisconsin

Inbound Call information

See Wisconsin salary details

$12

$17

$23

How much do inbound call jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for inbound call in Wisconsin is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.46 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call vs Customer Service Representative?

AspectInbound CallCustomer Service Representative
Primary RoleHandling incoming calls from customers seeking support or informationAssisting customers with inquiries, complaints, and product or service issues
Required SkillsCommunication, problem-solving, patienceCommunication, conflict resolution, product knowledge
Work EnvironmentCall centers, remote workCall centers, retail, office settings
Common CertificationsNone specific, customer service trainingCustomer service certifications often preferred

Both roles involve assisting customers via phone, but an Inbound Call specialist primarily handles incoming calls, while a Customer Service Representative may handle a broader range of customer interactions across multiple channels. Understanding these differences helps job seekers target the right roles in customer support.

What is an inbound call job?

Inbound call jobs involve handling incoming phone calls from customers or clients, typically in a call center environment. Employees in these roles assist callers by answering questions, resolving issues, processing orders, or providing information about products and services. The primary focus is on delivering excellent customer service and efficiently addressing the needs of each caller. These jobs often require strong communication skills, patience, and the ability to troubleshoot common customer concerns.

What are the key skills and qualifications needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is typically required. Outstanding patience, active listening, and a calm demeanor are soft skills that set top performers apart. These skills ensure customer satisfaction, efficient issue resolution, and a positive company reputation in a fast-paced environment.

What are some typical challenges faced by inbound call center agents, and how can they effectively manage them?

Inbound call center agents often encounter challenges such as handling high call volumes, dealing with upset or frustrated customers, and maintaining accurate information under pressure. To manage these effectively, agents benefit from strong communication skills, patience, and thorough training on company products and policies. Supportive team structures and access to up-to-date resources also help agents resolve issues efficiently and maintain a positive customer experience. Regular feedback and coaching from supervisors further support continuous improvement and stress management.
Inbound Call jobs near you
Infographic showing various Inbound Call job openings in Wisconsin as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,388 per year, or $17.5 per hour.

Customer Service Representative

System One

Wauwatosa, WI • On-site

$21/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Job Title: Customer Service Representative Location: Milwaukee, Wisconsin Type: Contract To Hire Compensation: $21/Hour Contractor Work Model: Onsite Hours: 8a-5p, M-F

Overview We’re seeking a customer-focused professional to support participants, property owners, and managers within the Housing Choice Voucher Program. This role is perfect for someone who enjoys helping others, solving problems, and making a meaningful impact in their community. You'll thrive here if you’re organized, empathetic, and great at communicating in a fast-paced, service-driven environment.

Responsibilities

  • Provide detailed explanations to clients regarding annual and interim recertifications, transfers, inspections, abatements, and other program activities.

  • Notify internal teams when recertification appointments need to be scheduled.

  • Guide voucher holders through the recertification process, outlining required documentation and next steps.

  • Assist applicants with understanding their status in the intake process.

  • Handle inquiries related to landlord/tenant issues and take appropriate steps toward resolution.

  • Explain rent calculation processes and help clients understand how their specific rent amounts were determined.

  • Respond to property owners and managers regarding rent reasonableness, rent adjustments, and related policies.

  • Clearly communicate reasons for Housing Assistance Payment (HAP) contract terminations and advise on steps needed for reinstatement.

  • Enter case notes and relevant data into internal systems accurately and promptly.

  • Redirect non-program-related inquiries to the appropriate department or resource.

  • Perform other duties as assigned by the Supervisor.

Qualifications

  • Bilingual in Spanish (highly preferred).

  • High school diploma or GED required; some college or technical coursework preferred.

  • Minimum of one year of customer service experience required.

  • Experience in a high-volume inbound call center or customer service environment preferred.

  • Strong communication, problem-solving, and multitasking skills.

  • Ability to remain calm, patient, and professional when working with a demanding client population.

  • Passion for helping people and contributing to housing stability within the community.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M1 Ref: #562-Joule Staffing - Edison