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Inbound Call Jobs in Nevada (NOW HIRING)

SkySource Solutions

Member Services Rep

Henderson, NV · On-site

Inbound call center experience preferred * Positive attitude, patient, and flexible mindset * Ability to think critically, problem solve, and manage task execution * Ability to interact effectively ...

SkySource Solutions

Member Services Rep

Henderson, NV · On-site

Inbound call center experience preferred * Positive attitude, patient, and flexible mindset * Ability to think critically, problem solve, and manage task execution * Ability to interact effectively ...

SkySource Solutions

Member Services Rep

Henderson, NV · On-site

$20/hr

... Inbound call center experience preferred • Positive attitude, patient, and flexible mindset • Ability to think critically, problem solve, and manage task execution • Ability to interact ...

Humana

Appeals Rep

Carson City, NV · On-site

$48K - $65K/yr

Previous inbound call center/customer service experience * Experience with CAS and MedHOK * Inventory management experience This is a remote role and will provide coverage for Eastern time zone hours.

New

Liveops

Remote Customer Service Representative

Reno, NV · Remote

$20/hr

Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...

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See Nevada salary details

$12

$17

$23

How much do inbound call jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for inbound call in Nevada is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.61 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call vs Customer Service Representative?

AspectInbound CallCustomer Service Representative
Primary RoleHandling incoming calls from customers seeking support or informationAssisting customers with inquiries, complaints, and product or service issues
Required SkillsCommunication, problem-solving, patienceCommunication, conflict resolution, product knowledge
Work EnvironmentCall centers, remote workCall centers, retail, office settings
Common CertificationsNone specific, customer service trainingCustomer service certifications often preferred

Both roles involve assisting customers via phone, but an Inbound Call specialist primarily handles incoming calls, while a Customer Service Representative may handle a broader range of customer interactions across multiple channels. Understanding these differences helps job seekers target the right roles in customer support.

What is an inbound call job?

Inbound call jobs involve handling incoming phone calls from customers or clients, typically in a call center environment. Employees in these roles assist callers by answering questions, resolving issues, processing orders, or providing information about products and services. The primary focus is on delivering excellent customer service and efficiently addressing the needs of each caller. These jobs often require strong communication skills, patience, and the ability to troubleshoot common customer concerns.

What are the key skills and qualifications needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and call center software is typically required. Outstanding patience, active listening, and a calm demeanor are soft skills that set top performers apart. These skills ensure customer satisfaction, efficient issue resolution, and a positive company reputation in a fast-paced environment.

What are some typical challenges faced by inbound call center agents, and how can they effectively manage them?

Inbound call center agents often encounter challenges such as handling high call volumes, dealing with upset or frustrated customers, and maintaining accurate information under pressure. To manage these effectively, agents benefit from strong communication skills, patience, and thorough training on company products and policies. Supportive team structures and access to up-to-date resources also help agents resolve issues efficiently and maintain a positive customer experience. Regular feedback and coaching from supervisors further support continuous improvement and stress management.
Inbound Call jobs near you
Infographic showing various Inbound Call job openings in Nevada as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,711 per year, or $17.6 per hour.

FT Surgical Scrub Tech

United Surgical Partners

Las Vegas, NV • On-site

Other

Posted yesterday

New

United Surgical Partners International rating

5.7

Company rating: 5.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
We have an exciting opportunity to join our team as a Customer Service Representative.

Act as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. Answer phone calls and/or electronic messages and follow-up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. Follow established protocols/scripts and handle issues in prescribed timelines but use independent judgement to resolve patient inquiries to maintain high-levels of patient satisfaction. The representative will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy and professionalism.

Job Responsibilities:

* Perform billing tasks assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following-up on open issues, processes credit card payments, and/or other related responsibilities. Routes calls to other teams as needed. * Perform other related duties as assigned. * Read and apply policies and procedures to make appropriate decisions. Cross cover other areas in the office as assigned by management including Accounts Receivable/Denials or Authorizations. * Attend assigned workgroups, meetings, and required training classes. * Maintain continuous open communication with management via chat, email, phone calls, and in person. * Work closely with provider offices on patient issues. * Communicate with providers, patients, coders, collection agencies, or other responsible persons to ensure that claims are correctly processed by third party payers. * Adhere to general practices, operational policies and procedures, FGP guidelines on compliance issues and patient confidentiality, and regulatory requirements. * Ensure that items in assigned work queue(s) are resolved within required timeframes using payer website, billing systems, and CBO pathways. * Review unpaid balances and unresolved patient inquiries and make outbound calls to patients following established protocols. * Enter account notes using standard formatting in Epic CRM and/or other systems. * Utilize CBO Pathway and Resources guide to determine the actions needed to resolve patient balances and/or questions. * Follow workflows provided in training classes and request additional training, management assistance, and medical coding expertise as needed. * Identify payer and provider credentialing issues and address them with management. * Perform daily tasks in assigned work queues and according to manager assignments. * Provide input on system edits, processes, policies, and billing procedures to ensure that we maintain high-levels of patient satisfaction and reduced call volume.

Minimum Qualifications:
To qualify you must have a High School Diploma or GED. Experience in customer service, medical billing, accounts receivable, insurance, or related duties; English usage, grammar and spelling; basic math; 2 years experience in a similar role.

Preferred Qualifications:
Strong critical thinking and effective listening skills
Excellent interpersonal, oral and written communication skills
Epic systems experience preferred
Microsoft Office experience preferred
Strong PC skills preferred
Recent experience in a major inbound call center preferred
Foreign language preferred
Some knowledge of CPT and ICD10 preferred
Some knowledge of Healthcare / professional billing revenue cycle preferred
Professional demeanor and positive attitude required
Willingness to work a flexible schedule required
Team Oriented required
Adaptable to change
Self-control and patience
Time management skills required
Ability to operate under stressful conditions

Required Skills

Required Experience

What United Surgical Partners International employees say

Pay

Benefits

Hours and flexibility

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