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Inbound Call Rep Jobs in Memphis, TN (NOW HIRING)

Value Drug CO

CSR, Specialty Pharmacy

Arlington, TN · On-site

$14.25 - $19.25/hr

Receives inbound calls and appropriately answers or directs them to the proper area. * Makes ... Processing calls in an automated call center environment strongly preferred. Certificates and/or ...

Best Care Home Services

Customer Service Rep (CSR)

Memphis, TN · On-site

$14.25 - $19.50/hr

Answer inbound calls to book jobs and fill a 3-day call board. * Reflectively listen to customer concerns, answer questions and communicate availability. * Input customer data into Service Titan ...

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Showing results 21-40

All JobsInbound Call Rep JobsInbound Call Rep Jobs in Memphis, TN

Inbound Call Rep information

See Memphis, TN salary details

$12

$16

$22

How much do inbound call rep jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for inbound call rep in Memphis, TN is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $17.74 per hour, depending on experience, location, and employer.

What is an inbound call rep?

An Inbound Call Rep, or Inbound Call Representative, is a customer service professional who handles incoming calls from customers or clients. Their primary responsibilities include answering questions, resolving issues, processing orders, and providing information about products or services. Inbound Call Reps are often the first point of contact for customers seeking support, so strong communication and problem-solving skills are essential. They typically work in call centers for various industries such as retail, banking, telecommunications, or healthcare.

What are the key skills and qualifications needed to thrive as an inbound call rep, and why are they important?

To thrive as an Inbound Call Rep, you need strong verbal communication skills, active listening, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, problem-solving abilities, and a positive attitude are standout soft skills for handling diverse customer inquiries. These skills ensure efficient issue resolution, high customer satisfaction, and effective call handling in a fast-paced environment.

What are some common challenges faced by inbound call reps, and how can they be addressed?

Inbound Call Reps often encounter high call volumes and must handle a wide variety of customer inquiries or concerns, sometimes from frustrated callers. Staying calm and maintaining professionalism during stressful interactions is crucial. Effective training, supportive team members, and access to clear knowledge bases help reps resolve issues efficiently. Regular feedback and opportunities for skill development also assist in overcoming challenges and improving performance.

What is the difference between Inbound Call Rep vs Customer Service Representative?

AspectInbound Call RepCustomer Service Representative
Primary RoleHandle incoming calls to assist customers, process orders, or provide supportAssist customers with inquiries, complaints, and product or service information
Work EnvironmentCall centers, remote work, customer support departmentsCall centers, retail, online support, various industries
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone typically required, customer service trainingNone typically required, customer service training

Both roles involve assisting customers via phone, often in call center settings, and require strong communication skills. The main difference is that Inbound Call Reps primarily handle incoming calls related to orders or support, while Customer Service Representatives may also handle inquiries through multiple channels, including email or chat. Both positions are essential in customer support and share similar skill requirements.

What are popular job titles related to Inbound Call Rep jobs in Memphis, TN?

For Inbound Call Rep jobs in Memphis, TN, the most frequently searched job titles are:

What job categories do people searching Inbound Call Rep jobs in Memphis, TN look for?

The top searched job categories for Inbound Call Rep jobs in Memphis, TN are:

Inbound Call Rep jobs near you
Infographic showing various Inbound Call Rep job openings in Memphis, TN as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,022 per year, or $16.8 per hour.

Customer Service Representative

Mister Greenway

Bartlett, TN • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Overview
Who We Are
We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effort determines your paycheck!
What's It Like to Work Here
We're fun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step.
Who You Are
Our customer service representatives are the backbone of our team! Without you, we wouldn't have any jobs for our technicians. You show a great amount of empathy while also being a problem solver. You love to help customers and leave them feeling confident that we will get them taken care of!
Essential Job Functions
  • Call customers from prior day for quality check
  • Call maintenance customers and schedule visits
  • Call on customer list to offer promotions
  • Follow up on reviews positive and negative
  • General inbound customer service

Essential Job Requirements
To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
  • High School Diploma or GED Equivalent
  • 2+ years of proven success in a call center role
  • Inbound and outbound call volume experience
  • Comfortable with selling our services over the phone
  • Exceptional communication/interpersonal skills
  • Ability to exercise independent judgment and make appropriate decisions
  • Ability to organize and manage multiple tasks accurately
  • Commitment to company values
  • Basic computer skills
  • Reliable & punctual attendance
  • Fluent ability to speak, read, and write in the English language

Preferred Qualifications
  • Service Titan experience
  • HVAC, Plumbing, or Electrical experience
  • Sales experience

Compensation & Hours
  • Pay: $16.00 - $19.00 /hr
  • Days: Monday - Friday
  • Hours: 7:00am - 4:00pm OR 10:00am - 7:00pm
  • Location: In Office

Benefits
  • Medical, Prescription, Dental, Vision Insurance
  • Disability and Term Life Insurance
  • Matching 401(k)
  • Paid Holidays
  • Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.
If we sound like a company you want a long-term career with, apply today!
We are an Equal Employment Opportunity Employer
Posted Min Pay Rate
USD $16.00/Hr.
Posted Max Pay Rate
USD $19.00/Hr.

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