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Inbound Call Coordinator Jobs (NOW HIRING)

Somewhere

Customer Service Rep (Plumbing & HVAC)

$16.50 - $22.25/hr

Every inbound call is a homeowner with a problem and a buying decision, and your job is to turn ... Escalation & Coordination * Escalate emergencies and pricing questions to the owner or lead ...

SafeRide Health

Routing Coordinator

San Antonio, TX · On-site

... inbound call center experience Minimum of one (1) year transportation/delivery logistics experience Experience with transport management systems Bilingual Spanish Skills Outstanding problem-solving ...

SafeRide Health

Routing Coordinator

San Antonio, TX · On-site

We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San ... inbound call center experience · Minimum of one (1) year transportation/delivery logistics ...

Birdi

Patient Care Coordinator

Plymouth, MI · On-site

$16.75 - $22/hr

Position Summary The Patient Care Coordinator serves as a key point of contact for patients ... Customer service and/or inbound call center experience. * Strong verbal and written communication ...

Birdi

Patient Care Coordinator

Paradise Valley, AZ · On-site

$17.75 - $23.25/hr

Position Summary The Patient Care Coordinator serves as a key point of contact for patients ... Customer service and/or inbound call center experience. * Strong verbal and written communication ...

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How much do inbound call coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for inbound call coordinator in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

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Infographic showing various Inbound Call Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.

Customer Service Rep (Plumbing & HVAC)

Remote

Somewhere
Retail • 11 - 50 employees
Learn more about Somewhereexternal

$16.50 - $22.25/hr

Other

Posted 4 days ago

Job description

Customer Service Representative – Plumbing & HVAC (Call Booking Specialist)

The Customer Service Representative is the first voice our customers hear and the single most important seat in our revenue process. This is not an order-taking role. Every inbound call is a homeowner with a problem and a buying decision, and your job is to turn that call into a booked, accurate appointment.

You will own the phones and the digital front door, recover revenue through proactive outbound work, and keep our customer data clean so our technicians show up prepared. Because we are a local company, you will represent us as one, speaking to our customers with the confidence and familiarity of someone right down the street.

Inbound Call Handling & Booking

  • Answer every inbound call live and follow our call scripts.
  • Book service appointments into ServiceTitan with complete, accurate job details.
  • Ask for the booking with confidence, including with price shoppers and hesitant callers.

Outbound Calls & Revenue Recovery

  • Confirm next-day appointments and reduce no-shows.
  • Revive unsold estimates and follow up to win the job.
  • Follow up on completed jobs to generate reviews.
  • Reschedule cancellations rather than letting them drop.

Digital Lead Response

  • Monitor and respond promptly to web leads, texts, and Google messages.
  • Convert digital inquiries into booked appointments.

Data Integrity in ServiceTitan

  • Keep customer records clean and current: phone numbers, emails, addresses, equipment notes, and call reasons.

Escalation & Coordination

  • Escalate emergencies and pricing questions to the owner or lead technician using our defined process.

Required Qualifications

  • Two or more years answering customer calls for a US home services business (plumbing, HVAC, electrical, garage doors, pest, or similar), or a US call center serving homeowners.
  • Hands-on ServiceTitan call-booking experience, or expert experience on a close equivalent (Housecall Pro, Jobber, FieldEdge) with the proven ability to learn ServiceTitan quickly.
  • Excellent spoken English: warm, confident, and clear, with the ability to represent a local US company naturally and put customers at ease.
  • Comfortable asking for the booking and driving a call toward a scheduled appointment.
  • Reliable home-office setup: quiet workspace, wired internet, and backup power or a clearly stated backup plan.
  • Available for the full US Eastern shift and able to start immediately.

Preferred Qualifications

  • Experience with dispatch boards and capacity planning.
  • A track record of turning price shoppers into booked diagnostics.
  • Direct ServiceTitan experience (as opposed to an equivalent platform).

Ideal Candidate Profile

  • Sales-minded but warm — you close the booking without ever sounding pushy.
  • Calm under pressure — an emergency no-hot-water call or an upset callback does not rattle you.
  • Confident and quick on your feet — you speak for a local company like you belong to it.
  • Highly organized and accurate — clean bookings and clean records are second nature.
  • Proactive and self-managing — you thrive working remotely, directly for an owner, without a team standing over you.
  • Comfortable with technology — you pick up new systems fast and trust the process.

How Success Is Measured

Shortlisted candidates will complete a live mock-call interview covering an emergency no-hot-water call, a price shopper, and an upset callback. We hire on booking skill, not just phone manner.

Once in the seat, performance is reviewed weekly against a simple scorecard: answer rate, booked jobs over qualified calls, and booking accuracy. Performance reviews are tied to that scorecard.

Compensation

Competitive full-time rate for this experience level, paid in USD, with performance reviews tied to the scorecard. Please include your monthly rate expectation (USD) with your application.

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