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Inbound Call Coordinator Jobs in Florida (NOW HIRING)

Robert Half

Administrative Assistant

Pompano Beach, FL · On-site

$19 - $20/hr

This role focuses on coordinating documentation, entering billing-related information accurately ... inbound call support while maintaining a high standard of accuracy. Responsibilities: * Prepare ...

Valeris, Inc.

Executive Care Coordinator

Tallahassee, FL · On-site

$60 - $80/hr

Inbound Call ManagementManages inbound calls as directed by the program-approved FAQsTriage ... Coordinates nurse teach with nurse educators, as applicable to program.Supports adherence services ...

Kendall Toyota

Appointment Coordinator

Miami, FL · On-site

Inbound Call Management: * Answer incoming service department calls promptly and professionally. * Provide accurate information about services, appointments, and general inquiries. * Route calls to ...

Bean Automotive Group

Appointment Coordinator

Miami, FL · On-site

Inbound Call Management: * Answer incoming service department calls promptly and professionally. * Provide accurate information about services, appointments, and general inquiries. * Route calls to ...

Bean Automotive Group

Appointment Coordinator

Miami, FL · On-site

Inbound Call Management: * Answer incoming service department calls promptly and professionally. * Provide accurate information about services, appointments, and general inquiries. * Route calls to ...

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

The Call Center Specialist is responsible for managing high-volume inbound and outbound patient ... This role supports appointment scheduling, patient inquiries, care coordination, and administrative ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

The Call Center Specialist is responsible for managing high-volume inbound and outbound patient ... This role supports appointment scheduling, patient inquiries, care coordination, and administrative ...

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Emergency Response Center Coordinator

Tampa, FL • On-site

HighGround
See more jobs at HighGroundexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Job Title: Emergency Response Center Coordinator (Water Mitigation / Emergency Services)

Job Type: Full-Time
Location: Tampa, FL & Lenexa, KS (In-person)

About Us

We are a leading multi-brand company in the water mitigation industry, providing fast, reliable support to customers during emergency situations. Our team plays a critical role in helping homeowners and businesses navigate stressful events with professionalism, urgency, and care.

Position Overview

We are seeking a dependable and detail-oriented Emergency Response Center Coordinator to support inbound call operations and ensure customers receive timely, accurate assistance during emergency situations. This role is responsible for handling incoming service requests, gathering critical information, coordinating communication with service teams, and maintaining accurate records across multiple brands and workflows.

The ideal candidate is calm under pressure, highly organized, and committed to delivering excellent customer service while following structured processes and procedures.

Key Responsibilities

  • Handle inbound calls from customers needing water mitigation and emergency services 
  • Gather and document critical job information accurately and efficiently 
  • Route calls and job details to the appropriate service teams 
  • Follow established scripts, workflows, and brand-specific procedures 
  • Maintain accurate records in CRM and communication systems 
  • Coordinate communication between customers, technicians, and internal teams 
  • Monitor active jobs and assist with updates as needed 
  • Escalate urgent or unresolved issues to leadership when appropriate 
  • Support departmental goals related to response times, service quality, and customer experience 
  • Maintain professionalism and empathy during high-stress customer interactions 
  • Assist with administrative and operational tasks as assigned 

Qualifications

  • 1+ years of call center, dispatch, customer service, or coordination experience 
  • Strong verbal and written English communication skills 
  • Ability to remain calm and professional in high-pressure situations 
  • Strong attention to detail and ability to follow structured processes 
  • Excellent multitasking and organizational skills 
  • Reliable, punctual, and dependable work ethic 
  • Comfortable using CRM systems and tools such as Microsoft Outlook, Teams, and RingCentral 

Preferred Qualifications

  • Experience in water mitigation, restoration, or emergency services 
  • Experience supporting multiple brands, clients, or workflows 
  • Prior dispatching or scheduling experience 
  • Bilingual communication skills are a plus 

Benefits

  • Choice of 4 medical plans, including one $0-cost plan for employees 
  • FSA medical and dependent spending account 
  • HSA available with high-deductible plan 
  • Vision and dental insurance (multiple plan options available) 
  • Company-paid short-term and long-term disability 
  • Company-paid life insurance 
  • 401(k) with company matching 
  • Additional benefits including hospital, critical illness, and accident coverage 
  • Paid time off and company holidays




Two days off each week. Saturday shifts are required as part of the regular schedule.