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Inbound Call Center Jobs in Yakima, WA (NOW HIRING)

ThompsonGas

Customer Service Representative

Yakima, WA · On-site

$16 - $21.75/hr

Handle inbound calls by asking probing questions to uncover sales and service opportunities ... Degree or equivalent experience required * 3+ years of Customer Service experience (Call center ...

White Plains Hospital

Access Navigator

South Broadway, WA · On-site

$27.61 - $41.43/hr

... and inbound patient communication. 14. Participate in team meetings, training, and coverage ... Experience in a call center, concierge, or high-volume patient-facing environment. Working ...

Accendra Health, Inc.

Branch Coordinator

Yakima, WA · On-site

$19.60 - $20.96/hr

Answer inbound calls, provide clear information, and resolve common questions or concerns * Partner ... At least two years' experience in an office environment, healthcare setting or call center

Accendra

Branch Coordinator

Yakima, WA · On-site

$19.60 - $20.96/hr

Answer inbound calls, provide clear information, and resolve common questions or concerns * Partner ... At least two years' experience in an office environment, healthcare setting or call center

All JobsInbound Call Center JobsInbound Call Center Jobs in Yakima, WA

Inbound Call Center information

See Yakima, WA salary details

$12

$17

$23

How much do inbound call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for inbound call center in Yakima, WA is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $18.32 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Yakima, WA?

The most popular types of Inbound Call Center jobs in Yakima, WA are:

What are popular job titles related to Inbound Call Center jobs in Yakima, WA?

For Inbound Call Center jobs in Yakima, WA, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Yakima, WA look for?

The top searched job categories for Inbound Call Center jobs in Yakima, WA are:

What cities near Yakima, WA are hiring for Inbound Call Center jobs?

Cities near Yakima, WA with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Yakima, WA as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,135 per year, or $17.4 per hour.

Call Center Representative

Yakima Neighborhood Health Services

Yakima, WA • On-site

$17.25 - $19.84/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Who We Are:
Established in 1975, Non-Profit Yakima Neighborhood Health Services serves patients in the areas of Behavioral Health, Family Dentistry, Internal Medicine, Women's Health, Primary Care, Pediatrics, Vision Care and Pharmacy. Our mission is to improve the quality of life and equity in our communities by providing accessible and integrated health and social services, ending homelessness and offering unique learning opportunities for students of health professions.
Why Work at Yakima Neighborhood Health Services?
YNHS offers great compensation for this position, with a starting wage of $17.25-19.84, along with high value benefits of employer provided medical, dental, vision, life, disability and retirement insurances. To support our team, we also provide ten paid holidays, flexible amounts of paid leave and/or cash-out options, and retention bonuses to reward commitment to our mission.
Our Ideal Candidate: We are looking for a team member that is passionate about serving our community of patients and enjoys working in a fast-paced customer service environment.
Some technical requirements for this position are:
  • High school diploma or equivalent.
  • Fluent in both English/Spanish.
  • 2 years of previous customer service experience (healthcare is a plus).
  • Ability to successfully pass a background check in relation to the position applied for.
Day to Day:
  • Taking inbound calls from patients in a friendly and helpful manner.
  • Scheduling medical appointments for patients and routing calls to other departments as necessary.
  • Using our electronic medical record system, Nextgen to enter and update all patient demographics in their chart.
  • Provide patients with resources to enroll with Yakima Neighborhood Health Services if not already enrolled.
  • Follow all HIPAA guidelines to protect patient confidentiality.
  • Perform other duties as assigned.

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