ZipRecruiter

Log In

1

Inbound Call Center Jobs in Baton Rouge, LA (NOW HIRING)

Go-Ride

Customer Service Reservationist

Baton Rouge, LA · On-site

$12.50 - $17/hr

Meets or exceeds all performance targets for the call center. * Works with Dispatch to ensure customers are picked up within committed timeframe. * Follows approved policies and procedures to ...

Sharecare

Lead Customer Service Rep

Baton Rouge, LA · On-site

... inbound calls, assisting with outbound campaigns.?? * Ability to work flexible hours and shifts ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

previous page

Showing results 41-60

All JobsInbound Call Center JobsInbound Call Center Jobs in Baton Rouge, LA

Inbound Call Center information

See Baton Rouge, LA salary details

$12

$16

$22

How much do inbound call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for inbound call center in Baton Rouge, LA is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $17.55 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Baton Rouge, LA?

The most popular types of Inbound Call Center jobs in Baton Rouge, LA are:

What are popular job titles related to Inbound Call Center jobs in Baton Rouge, LA?

For Inbound Call Center jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Baton Rouge, LA look for?

The top searched job categories for Inbound Call Center jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Inbound Call Center jobs?

Cities near Baton Rouge, LA with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,617 per year, or $16.6 per hour.

Patient Services Representative - BRGP

Job Patient Care Associate - MACU AM Baton Rouge General in Baton Rouge, Louisiana

Baton Rouge, LA

$15.25 - $19.50/hr

Full-time

Medical, PTO

Posted 27 days ago

Job description

  • Are you passionate about supporting patients with empathy and excellence from the very first conversation?

    What We're Looking For:

    Compassionate communicator with a patient-first mindset

    Skilled multitasker who thrives in fast-paced environments

    Proven experience in a call center or customer service role

    Prior experience in a healthcare or medical call center setting (preferred)

    No formal education requirement

    Familiarity with medical terminology and procedures

    Basic computer skills and proficiency in relevant software applications

    Strong verbal and written communication skills

    Ability to convey complex medical information clearly

    Demonstrated ability to handle high call volume efficiently and accurately

    Empathetic and patient-focused approach

    Maintains confidentiality and complies with HIPAA regulations

    Experience with Epic electronic medical records system (preferred)

    Bilingual in Spanish (preferred)

    Why You'll Love Working With Us:

    At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

    A comprehensive benefits program for you and your family

    Professional development and support

    Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program

    We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state

    Check out our employee perks here!

    What You Will Do:

    Serve as a compassionate and responsive first point of contact for patients and healthcare stakeholders by answering inquiries, scheduling appointments, and ensuring a seamless and caring experience.

    Respond to calls, emails, and chat inquiries with professionalism and empathy

    Handle inbound and outbound communications with a patient-centric approach

    Provide timely and accurate information on services, appointments, and general inquiries

    Assist patients with appointment scheduling, rescheduling, and cancellations

    Collaborate with clinical care teams to relay patient concerns

    Maintain accurate, confidential records and document interactions in real time

    Route inquiries to the appropriate departments (e.g., billing, records)

    Follow established protocols and maintain compliance with data privacy and safety regulations

    Continuously update knowledge of healthcare services and policies to provide informed support

    Perform all other duties as assigned

    What Sets BRG Apart:

    At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical - what you do here matters.

    With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end-of-life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

    Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.

Apply