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Inbound Associate Jobs in Chester, PA (NOW HIRING)

Novick Corporation

Warehouse Associate

Philadelphia, PA · On-site

$16.25 - $19.25/hr

Warehouse Associate Novick Corporation is a food distribution company that specializes in servicing ... Receiving inbound purchase orders accurately and timely until completion of inbound carrier ...

DF Young

Warehouse Associate

Crum Lynne, PA · On-site

$17 - $25/hr

Inbound: Unload trucks, trailers, containers of freight, counting products, compare to manifest to ... The associate works near moving mechanical machinery and noise level in the work environment is ...

Omni Inclusive

Warehouse Associate Lv1

Swedesboro, NJ · On-site

$15.75 - $18.75/hr

Warehouse Associate, Lv 1 This position is a member of the location warehouse team responsible for order pulling, inbound receiving, housekeeping and other warehouse tasks. This role is also ...

Dal-Tile

Warehouse Associate - CT

Philadelphia, PA · On-site

$16.25 - $19.25/hr

Performs receiving duties such as receiving and unloading inbound material, processing inbound ... The associate must be able to regularly lift to 15-30 lbs, and at certain times, you may be ...

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All JobsInbound Associate JobsInbound Associate Jobs in Chester, PA

Inbound Associate information

See Chester, PA salary details

$8

$16

$26

How much do inbound associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for inbound associate in Chester, PA is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.56 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What cities near Chester, PA are hiring for Inbound Associate jobs?

Cities near Chester, PA with the most Inbound Associate job openings:

Inbound Associate jobs near you

Senior Logistics Specialist Merchant & Vendor, Inbound Logistics

Philadelphia, PA • On-site

Five Below
Food and Beverage Wholesalers • 5 - 10K employees

4.8

Company rating: 4.8 out of 10

Based on 806 frontline employees who took The Breakroom Quiz

651st of 738 rated retailers

Recommended by students

Respectful managers

Learn more about Five Belowexternal

Full-time

Medical

Posted 12 days ago

Job description

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Location: WowTown, Philadelphia, PA Hybrid
POSITION SUMMARY:
Reporting to the Manager, Inbound Logistics, the Sr. Logistics Specialist, Domestic Inbound Merchant & Vendor Management is responsible for coordinating and optimizing the flow of inbound merchandise from domestic vendors to distribution centers while serving as the primary liaison between Merchandising, Vendors, Transportation Providers, and Supply Chain Operations. This role ensures inventory is delivered on time, at the lowest total landed cost, and in compliance with company transportation, routing, and vendor standards.
The Sr. Logistics Specialist manages vendor relationships, oversees inbound transportation execution, monitors service and compliance performance, and proactively resolves supply chain disruptions that may impact inventory availability. This position plays a critical role in aligning transportation strategies with merchandising priorities by partnering closely with Merchants, Inventory Planning, Distribution Center Operations, Carriers, and third-party logistics providers.
The successful candidate will leverage strong analytical, communication, and problem-solving skills to drive operational excellence, improve vendor compliance, enhance transportation visibility, identify cost-saving opportunities, and support continuous improvement initiatives across the inbound supply chain. In a fast-paced retail environment, this role is instrumental in ensuring inventory flows efficiently through the network to support seasonal programs, promotional events, and overall business objectives.
Qualifications:
  • Bachelor's degree in supply chain, Logistics, Transportation, Business, (or equivalent experience)
  • 5-8+ years of experience in domestic transportation or logistics operations
  • Strong knowledge of U.S. domestic freight modes and carrier operations
  • Hands-on experience with Transportation Management Systems (TMS)
  • Strong analytical skills with the ability to interpret freight data and KPIs
  • Proven ability to manage multiple priorities in a fast-paced environment
  • Excellent communication, problem-solving, and stakeholder management skills
  • Proficient in using transportation management systems (Manhattan TMS preferred) and related software.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Problem-solving skills to address issues related to shipments and transportation.
  • Negotiation skills for contract management with carriers and service providers.
  • Microsoft Office products (i.e. Excel, Word, PowerPoint, Access, etc.)

Job Responsibilities:
Merchant Partnership & Inventory Flow Management
  • Act as the primary transportation contact for assigned Merchandising categories and business units.
  • Collaborate with Merchants, Inventory Planning, Replenishment, and Sourcing teams to understand inventory needs, promotional events, seasonal builds, and product launch timelines.
  • Ensure transportation capacity and execution plans align with forecasted inventory requirements.
  • Communicate transportation risks, delays, and inventory impacts to business partners in a timely manner.

Vendor Relationship Management
  • Build and maintain strong working relationships with domestic vendors and suppliers.
  • Educate vendors on transportation programs, routing guides, shipping standards, and compliance requirements.
  • Monitor vendor shipping performance and compliance metrics.
  • Resolve vendor-related transportation issues that impact inventory flow, delivery schedules, or supply chain costs.
  • Conduct recurring business reviews with strategic vendors to drive continuous improvement.

Inbound Transportation Coordination
  • Manage inbound freight movements from vendors to distribution centers through company-managed transportation programs.
  • Coordinate shipment scheduling, tendering, load building, appointment management, and carrier communication.
  • Track freight movement from origin to destination and proactively resolve exceptions.
  • Support capacity planning during seasonal peaks, promotional events, and supply chain disruptions.

Vendor Compliance Management
  • Maintain and enforce vendor routing compliance standards.
  • Analyze chargeback and compliance trends to identify opportunities for improved vendor performance.
  • Partner with vendors to reduce routing violations, scheduling issues, and shipment errors.
  • Support implementation and communication of vendor compliance program enhancements.

Data Analysis & Performance Reporting
  • Monitor key transportation and vendor performance metrics.
  • Develop scorecards and performance dashboards for merchants, vendors, and transportation providers.
  • Analyze transportation costs, freight trends, vendor compliance performance, and service metrics.
  • Identify cost-saving opportunities and recommend process improvements.

Cross-Functional Collaboration
  • Partner with Distribution Center Operations, Transportation, Inventory Planning, Merchandising, Finance, Procurement, and IT teams.
  • Support new vendor onboarding, product launches, distribution center shifts, and network changes.
  • Participate in strategic supply chain initiatives focused on improving service, efficiency, and cost performance.

Continuous Improvement
  • Identify opportunities to improve inbound transportation efficiency and inventory flow.
  • Support transportation automation, process standardization, and technology enhancements.
  • Create and maintain SOPs, training materials, and best-practice documentation.
  • Lead projects that improve vendor compliance, transportation visibility, and operational performance

Leadership Expectations
  • Serve as a subject matter expert for inbound transportation and vendor operations.
  • Lead cross-functional problem-solving efforts involving merchants, vendors, and carriers.
  • Present operational performance, risks, and recommendations to leadership teams.
  • Drive accountability among internal stakeholders and external partners to achieve service and cost objectives.

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
Five Below logo

About Five Below

Sourced by ZipRecruiter

Five Below carries an ever-evolving and exciting assortment of cell phone cases and chargers, remote control cars, yoga pants, graphic tees, nail polish, footballs and soccer balls, tons of candy and seasonal must-haves for Easter, Halloween, Christmas and more. Everything, everyday, is just $5 and below. Its stores are a vibrant, colorful and high-energy destination. Five Below products are grouped into one of eight in-store worlds: Style, Room, Sports, Tech, Crafts, Party, Candy and Now. Five Below's unique assortment features leading brands such as Lego®, Wilson®, HasbroTM and Peeps® and hot licenses from Disney® and Marvel® such as Frozen, Despicable Me, Avengers and Star WarsTM. Rounding out the assortment is merchandise packed with quality and value made exclusively for Five Below. Five Below was founded in 2002 by David Schlessinger, creator and founder of Encore Books and Zany Brainy along with Tom Vellios, former CEO of Zany Brainy, and current Chairman of Five Below. In early 2015, Joel Anderson, the former CEO of WalMart.com, was named CEO and President of Five Below. The Company (NASDAQ: FIVE) has achieved astounding growth, including a current string of 37 consecutive quarters of positive comparable stores sales growth (from Q2, 2006 to present). Five Below is poised to grow rapidly driven by a unique approach to targeting the teen and pre-teen customer with an edited assortment of trend-right, high quality merchandise that fosters universal appeal. With a highly differentiated shopping experience that delivers exceptional value within the $1-$5 pricing model, customers have a deep appreciation for the brand. There is a long runway for growth with compelling and consistent store performance backed by an experienced and passionate senior management team.

Industry

Food and beverage wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2002

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What Five Below employees say

Pay

Benefits

Hours and flexibility

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