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Inbound Account Manager Jobs in Washington (NOW HIRING)

Guitar Center

Education Account Manager

Fairfax, VA

Our Education Account Managers are the frontline relationship builders, problem solvers, and ... Respond to all inbound leads within 24 hours. * Maintain complete,accuratepipeline documentation in ...

MSD

Account Manager, Inside Sales, US

Rockville, MD · On-site

$67K - $101K/yr

POSITION SUMMARY The Inside Sales Account Manager is responsible for selling MSD's products and ... Handle inbound, unsolicited prospect calls and convert them into sales; * Overcome objections of ...

Amazon

Account Manager, Cloud Sales Center

Arlington, VA · On-site

... inbound opportunities from marketing and partner channels • Expanding services breadth and consumption within your existing customer base via account planning and management • Understanding the ...

PerformYard

Account Executive

Arlington, VA · Remote

As a PerformYard Account Executive (AE), you will close new business by managing a high-volume ... Effectively manage a high volume of inbound leads * Strategize with other top-producing sales reps ...

PerformYard

Account Executive

Arlington, VA · Remote

As a PerformYard Account Executive (AE), you will close new business by managing a high-volume ... Effectively manage a high volume of inbound leads * Strategize with other top-producing sales reps ...

PerformYard

Account Executive

Arlington, VA · On-site +1

As a PerformYard Account Executive (AE), you will close new business by managing a high-volume ... Effectively manage a high volume of inbound leads * Strategize with other top-producing sales reps ...

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Inbound Account Manager information

What is an inbound account manager?

An Inbound Account Manager is a professional responsible for managing relationships with existing clients who initiate contact with a company, typically regarding ongoing services, renewals, or additional needs. They handle inquiries, resolve issues, and identify opportunities to upsell or cross-sell products and services. Their goal is to ensure customer satisfaction, retention, and growth by proactively addressing client needs and maintaining strong communication. Inbound Account Managers often work closely with sales, support, and product teams to deliver tailored solutions. This role is key in building long-term partnerships and driving business growth.

What are the key skills and qualifications needed to thrive as an inbound account manager?

To thrive as an Inbound Account Manager, you need strong customer relationship management, sales acumen, and a deep understanding of the company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and sales automation systems is typically required. Excellent communication, active listening, and problem-solving skills help you build trust and address client needs effectively. These competencies are crucial for nurturing long-term client relationships, maximizing account value, and ensuring customer satisfaction in a competitive market.

How does an inbound account manager typically collaborate with sales and customer support teams to ensure client satisfaction?

Inbound Account Managers work closely with both sales and customer support teams to provide a seamless experience for clients. They often serve as the primary point of contact for inbound inquiries, ensuring that client needs are identified and addressed promptly. Regular communication with sales helps them understand ongoing promotions or product updates, while collaboration with customer support ensures that any post-sale issues are resolved efficiently. This cross-functional teamwork is essential for maintaining strong client relationships and achieving retention goals.

What is the difference between Inbound Account Manager vs Customer Service Representative?

AspectInbound Account ManagerCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent often sufficient
Work EnvironmentOffice setting, often in sales or account management teamsCall centers, retail, or office environments
Employer & IndustryCommon in B2B and B2C companies, especially in sales-driven industriesRetail, telecom, and service industries

The Inbound Account Manager focuses on managing existing client accounts, upselling, and maintaining relationships, often requiring sales skills and industry knowledge. Customer Service Representatives primarily handle customer inquiries, resolve issues, and provide support. While both roles involve client interaction, the Inbound Account Manager has a more strategic, sales-oriented focus compared to the support-focused Customer Service Representative.

Can I be an inbound account manager with no experience?

Inbound account manager roles typically require some customer service or sales experience, but entry-level positions may be available for candidates with strong communication skills and a willingness to learn. Relevant skills such as CRM software knowledge and basic industry understanding can help compensate for limited experience. Certifications or training programs can also improve prospects for those new to the field.

How much does an inbound account manager get paid?

The average salary for an inbound account manager ranges from $45,000 to $70,000 per year, depending on experience, location, and industry. Many roles also offer commissions or bonuses based on performance, and strong communication skills are often required.

What are the most commonly searched types of Inbound Account jobs in Washington?

The most popular types of Inbound Account jobs in Washington are:

What cities in Washington are hiring for Inbound Account Manager jobs?

Cities in Washington with the most Inbound Account Manager job openings:

Inbound Account Manager jobs near you

Senior Digital Marketing Account Manager

North Bethesda, MD

Xometry
Software Development • 501 - 1,000 employees
Learn more about Xometryexternal

$87K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

At  Thomas, we're revolutionizing the manufacturing industry with our cutting-edge omni-channel growth marketing strategies. With a remarkable 125-year legacy in the business, we're now expanding our client-facing Growth Marketing team to serve our most upper-tier customers.

As a Senior Digital Marketing Account Manager you will serve as the primary POC for our mid market clients to develop full funnel growth strategies with a focus on user acquisition, attribution and nurturing.

How You'll Contribute: 

  • Serve as the primary point of contact for a portfolio of  clients and cultivate strong and trusted partnerships with each of them 
  • Develop, present, and implement holistic growth marketing strategies that align with client goals, covering aspects like user acquisition, conversion, and revenue growth
  • Partner with cross-functional teams to execute multi channel  marketing campaigns that ensure alignment with client expectations, and deliver on ROI
  • Define lead scoring attributes and identify opportunities for our customers to capitalize on 
  • Lead weekly or biweekly client calls to review program KPIs, deliverable updates, and program progress
  • Leverage data analytics to uncover actionable insights, identify trends, and make informed recommendations to optimize marketing campaigns continually
  • Address clients' questions or concerns about the performance of their program and provide strategic and tactical solutions
  • Partner with Sales to offer a holistic service that can lead to increased revenue
  • Travel to meet with clients in-person to strengthen partnerships and gain a deeper understanding of their business

What You'll Bring to Xometry:

  • Proven experience (4+ years) in a growth marketing or digital strategy role
  • 2+ years experience in a client-facing position or agency experience
  • Bachelor's degree in Marketing, Business or related field preferred
  • In-depth knowledge of digital marketing best practices (organic, paid, social email, ABM), analytics tools (GA4, GSC, HubSpot), and how to leverage a marketing technology stack
  • Outstanding communication and people skills

Some nice-to-have experience:

  • B2B and/or industrial/manufacturing industry knowledge 
  • Experience using SEO tools (e.g.,  SEMRush, AHRefs, Google Ads, Optmyzer, Google Search Console), LinkedIn analytics, Data Studio reporting from Google, A/B testing software, and/or chatbot plugins
  • Experience using marketing automation platform tools (e.g., HubSpot, Pardot, etc.)
  • Certifications: Hubspot (email, Inbound), Google Analytics, Google Ads, and/or project management 

#LI-Hybrid 
The estimated base salary range for new hires into this role is $87,000 - $97,000 annually depending on factors such as job-related skills, relevant experience, and location.  We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

Xometry logo

About Xometry

Sourced by ZipRecruiter

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Gaithersburg, MD, US

Year founded

2013

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