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In Telus Jobs in Raleigh, NC (NOW HIRING)

Telus Digital

Google CX Engineer

Durham, NC · On-site +1

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South ...

TELUS Agriculture

Sales Manager

Durham, NC · On-site

United in passion and purpose, we collaboratively breathe life into these extraordinary ... At TELUS Agriculture and Consumer Goods, we are dedicated to fostering an inclusive and supportive ...

Workplace Options

Corporate Paralegal

Raleigh, NC · On-site

$69K - $92K/yr

Now part of the TELUS Health family, we are expanding our global impact by combining decades of ... Associate's degree or certification in Paralegal Studies, with 5+ years of experience in a ...

Workplace Options

Corporate Paralegal

Raleigh, NC · On-site

$69K - $92K/yr

Now part of the TELUS Health family, we are expanding our global impact by combining decades of ... Associate's degree or certification in Paralegal Studies, with 5+ years of experience in a ...

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Country Lead Monitor

Raleigh, NC · On-site

Ensure all trials are conducted in compliance with local, national, and international regulations ... Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of ...

ICON

Country Lead Monitor

Raleigh, NC · On-site

Ensure all trials are conducted in compliance with local, national, and international regulations ... Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of ...

ICON

Country Lead Monitor

Raleigh, NC · On-site

Ensure all trials are conducted in compliance with local, national, and international regulations ... Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of ...

Icon plc

Country Lead Monitor

Raleigh, NC · On-site

Ensure all trials are conducted in compliance with local, national, and international regulations ... Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of ...

ICON

Sr. Clinical Research Associate

Raleigh, NC · On-site

You will have a strong foundation in clinical trial monitoring, with the experience to work ... Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of ...

ICON

Sr. Clinical Research Associate

Raleigh, NC · On-site

You will have a strong foundation in clinical trial monitoring, with the experience to work ... Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of ...

ICON

Sr. Clinical Research Associate

Raleigh, NC · On-site

You will have a strong foundation in clinical trial monitoring, with the experience to work ... Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of ...

ICON

Sr. Clinical Research Associate

Raleigh, NC · On-site

You will have a strong foundation in clinical trial monitoring, with the experience to work ... Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of ...

Icon plc

Sr. Clinical Research Associate

Raleigh, NC · On-site

You will have a strong foundation in clinical trial monitoring, with the experience to work ... Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of ...

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Showing results 1-20

All JobsIn Telus JobsIn Telus Jobs in Raleigh, NC

In Telus information

See Raleigh, NC salary details

$11

$17

$21

How much do in telus jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for in telus in Raleigh, NC is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telus employee, and why are they important?

To thrive at Telus, you generally need strong communication skills, customer service experience, and relevant educational background, such as a diploma or degree in your field. Familiarity with Telus systems, CRM platforms, and digital communication tools is often required, along with any role-specific certifications. Problem-solving abilities, adaptability, and a collaborative mindset are standout soft skills for success at Telus. These competencies are crucial to delivering excellent customer experiences and driving innovation in a dynamic telecommunications environment.

What is the difference between In Telus vs Customer Service Representative?

AspectIn TelusCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; customer service training
Work EnvironmentOffice or call center setting within TelusCall centers, retail stores, or remote
Industry UsageTelecommunications providerCustomer service across various industries
Common Search/ComparisonIn Telus vs Customer Service Representative

In Telus refers to employees working directly for the telecommunications company, often in roles like customer service, sales, or technical support. Customer Service Representative is a broader role found across many industries, including telecommunications. While both roles involve customer interaction, In Telus positions are specific to Telus, with industry-specific training and environment, whereas Customer Service Representatives may work for various companies and sectors.

What opportunities are available for career growth within Telus, and how does the company support professional development?

At Telus, employees have access to a variety of career advancement opportunities, including internal job postings, mentorship programs, and ongoing training initiatives. The company encourages continuous learning through workshops, online courses, and certifications relevant to both technical and non-technical roles. Team members are often supported by managers in setting development goals and are encouraged to explore cross-functional projects to broaden their experience. This supportive environment helps individuals grow their skills and advance within the organization.

What are In Telus jobs?

In Telus jobs refer to employment opportunities within TELUS, a Canadian telecommunications company. These roles span a wide variety of fields such as customer service, sales, technical support, IT, engineering, marketing, and management. Employees at TELUS often work in both office and remote environments, depending on the position. TELUS is known for its focus on innovation, customer experience, and a strong corporate culture, providing employees with growth and development opportunities.
What are popular job titles related to In Telus jobs in Raleigh, NC? For In Telus jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching In Telus jobs in Raleigh, NC look for? The top searched job categories for In Telus jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for In Telus jobs? Cities near Raleigh, NC with the most In Telus job openings:
In Telus jobs near you

Google CX Engineer

Telus Digital

Durham, NC • On-site, Remote

Full-time

Posted 4 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

92nd of 204 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will operate remotely in the United States or based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA.
The Opportunity
TELUS Digital is seeking a Google CX Engineer to lead the architecture and technical development for our Gemini Enterprise Customer Experience (GECX) solutions. This is a high-impact individual contributor role responsible for building the scalable, secure, and integrated Google Cloud environments that power our most advanced conversational AI and agentic workforce implementations across app, web, and CCaaS platforms.
You will play a critical role in expanding our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital continues to lead in AI-powered customer experience transformation. The role requires a combination of strategic execution, technical understanding of Google CES products, and strong business acumen.
Responsibilities
Solution Development & Innovation
  • Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.
  • Contribute to the development of innovative solutions and accelerators on the Google CES platform.
    Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches.
  • Encourage a culture of innovation and continuous improvement within the team.
Cloud Infrastructure Engineering
  • Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments.
  • Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces.
  • Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components.

Qualifications
  • Bachelor's degree in Computer Science, Engineering, Business, or related field; advanced degree is an asset.
  • 5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions.
  • Preferred: Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer.
  • Practical expertise with Google Customer Engagement Services (formerly CCAI).
  • Proven success delivering AI/ML-powered customer engagement or contact center solutions.
  • Strong understanding of customer experience design, contact center operations, and key CX metrics.
  • Excellent communication and presentation skills for both executive and technical audiences.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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