Description Bilingual Technical Customer Service Agent | (TELUS Health) Join our team & make a real impact in healthcare technology At TELUS Health, we're transforming how technology supports health ...
Description Bilingual Technical Customer Service Agent | (TELUS Health) Join our team & make a real impact in healthcare technology At TELUS Health, we're transforming how technology supports health ...
Join TELUS and Elevate Your Sales Career! Are you a natural at building relationships and negotiating? Do you excel in critical thinking, communication, and delivering exceptional client experiences ...
Join TELUS and Elevate Your Sales Career! Are you a natural at building relationships and negotiating? Do you excel in critical thinking, communication, and delivering exceptional client experiences ...
At TELUS, we believe in teamwork, innovation, and challenging the status quo. We're obsessed with winning high-margin business by delivering transformative ideas to our clients. We are looking for a ...
At TELUS, we believe in teamwork, innovation, and challenging the status quo. We're obsessed with winning high-margin business by delivering transformative ideas to our clients. We are looking for a ...
Who We Are TELUS Small Medium Business (SMB) is the fastest-growing and largest business segment in the industry. We're revolutionizing how Canadian businesses access and utilize technology, making ...
Who We Are TELUS Small Medium Business (SMB) is the fastest-growing and largest business segment in the industry. We're revolutionizing how Canadian businesses access and utilize technology, making ...
Be Seen First
TELUS Consumer Sales Representatives TELUS and it's Premier Vendor Partner are looking for several driven and motivated Sales Representatives to join our growing sales team in Edmonton, AB. Preferred ...
Quick apply
Be Seen First
TELUS Consumer Sales Representatives TELUS and it's Premier Vendor Partner are looking for several driven and motivated Sales Representatives to join our growing sales team in Edmonton, AB. Preferred ...
Be Seen First
TELUS Consumer Sales Representatives TELUS and it's Premier Vendor Partner are looking for several driven and motivated Sales Representatives to join our growing sales team in Edmonton, AB. Preferred ...
Quick apply
Be Seen First
TELUS Consumer Sales Representatives TELUS and it's Premier Vendor Partner are looking for several driven and motivated Sales Representatives to join our growing sales team in Edmonton, AB. Preferred ...
Who We Are TELUS Small Medium Business (SMB) is the fastest-growing segment in the industry. We're on a mission to become the digital-first technology provider of choice for businesses across Canada ...
Who We Are TELUS Small Medium Business (SMB) is the fastest-growing segment in the industry. We're on a mission to become the digital-first technology provider of choice for businesses across Canada ...
A recognition-first culture where your wins are celebrated and we invest in your growth * Career advancement opportunities within Telus Retail Limited or across TELUS * Mentorship from top performing ...
A recognition-first culture where your wins are celebrated and we invest in your growth * Career advancement opportunities within Telus Retail Limited or across TELUS * Mentorship from top performing ...
A recognition-first culture where your wins are celebrated and we invest in your growth * Career advancement opportunities within Telus Retail Limited or across TELUS * Mentorship from top performing ...
A recognition-first culture where your wins are celebrated and we invest in your growth * Career advancement opportunities within Telus Retail Limited or across TELUS * Mentorship from top performing ...
A recognition-first culture where your wins are celebrated and we invest in your growth * Career advancement opportunities within Telus Retail Limited or across TELUS * Mentorship from top performing ...
A recognition-first culture where your wins are celebrated and we invest in your growth * Career advancement opportunities within Telus Retail Limited or across TELUS * Mentorship from top performing ...
A recognition-first culture where your wins are celebrated and we invest in your growth * Career advancement opportunities within Telus Retail Limited or across TELUS * Mentorship from top performing ...
A recognition-first culture where your wins are celebrated and we invest in your growth * Career advancement opportunities within Telus Retail Limited or across TELUS * Mentorship from top performing ...
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an ... We work tirelessly in our stores to provide best in class service to our customers, and in our ...
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an ... We work tirelessly in our stores to provide best in class service to our customers, and in our ...
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an ... We work tirelessly in our stores to provide best in class service to our customers, and in our ...
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an ... We work tirelessly in our stores to provide best in class service to our customers, and in our ...
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an ... We work tirelessly in our stores to provide best in class service to our customers, and in our ...
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an ... We work tirelessly in our stores to provide best in class service to our customers, and in our ...
Full Time Sales Agent
Sherwood Park, AB · On-site
TELUS Communications | Partnered with The Acquisition Group Join Our Growing Edmonton Team The Acquisition Group is expanding in Edmonton , and we're looking for motivated, people-focused Sales ...
Quick apply
Full Time Sales Agent
Sherwood Park, AB · On-site
TELUS Communications | Partnered with The Acquisition Group Join Our Growing Edmonton Team The Acquisition Group is expanding in Edmonton , and we're looking for motivated, people-focused Sales ...
Outside Sales Representative
Edmonton, AB · On-site
Represent TELUS in residential communities across Edmonton * Connect with homeowners through direct residential sales * Educate customers on TELUS products and services * Build trust and deliver ...
Quick apply
Outside Sales Representative
Edmonton, AB · On-site
Represent TELUS in residential communities across Edmonton * Connect with homeowners through direct residential sales * Educate customers on TELUS products and services * Build trust and deliver ...
TELUS and its Premier Vendor Partner are looking for several driven and motivated individuals to join one of our growing sales teams in Edmonton, AB ⚡ Start with us before August 31st and you will ...
Quick apply
TELUS and its Premier Vendor Partner are looking for several driven and motivated individuals to join one of our growing sales teams in Edmonton, AB ⚡ Start with us before August 31st and you will ...
A group of programs designed to address mental health concerns in the workplace. TELUS Health Workplace Support Program offers the industry's earliest intervention into employee mental health and ...
A group of programs designed to address mental health concerns in the workplace. TELUS Health Workplace Support Program offers the industry's earliest intervention into employee mental health and ...
Full Time Sales Associate
Sherwood Park, AB · On-site
CA$600/wk
TELUS Communications | Partnered with The Acquisition Group Join Our Growing Edmonton Team The Acquisition Group is expanding in Edmonton , and we're looking for motivated, people-focused Sales ...
Quick apply
Full Time Sales Associate
Sherwood Park, AB · On-site
CA$600/wk
TELUS Communications | Partnered with The Acquisition Group Join Our Growing Edmonton Team The Acquisition Group is expanding in Edmonton , and we're looking for motivated, people-focused Sales ...
Maintain accurate clinical records and documentation in alignment with TELUS Health's clinical standards and protocols. * Collaborate effectively with TELUS Health's internal EAP team to ensure ...
Maintain accurate clinical records and documentation in alignment with TELUS Health's clinical standards and protocols. * Collaborate effectively with TELUS Health's internal EAP team to ensure ...
In Telus information
What are in Telus jobs?
In Telus jobs refer to employment opportunities within TELUS, a Canadian telecommunications company. These roles span a wide variety of fields such as customer service, sales, technical support, IT, engineering, marketing, and management. Employees at TELUS often work in both office and remote environments, depending on the position. TELUS is known for its focus on innovation, customer experience, and a strong corporate culture, providing employees with growth and development opportunities.
What are the key skills and qualifications needed to thrive as a Telus employee?
To thrive at Telus, you generally need strong communication skills, customer service experience, and relevant educational background, such as a diploma or degree in your field. Familiarity with Telus systems, CRM platforms, and digital communication tools is often required, along with any role-specific certifications. Problem-solving abilities, adaptability, and a collaborative mindset are standout soft skills for success at Telus. These competencies are crucial to delivering excellent customer experiences and driving innovation in a dynamic telecommunications environment.
What opportunities are available for career growth within Telus?
At Telus, employees have access to a variety of career advancement opportunities, including internal job postings, mentorship programs, and ongoing training initiatives. The company encourages continuous learning through workshops, online courses, and certifications relevant to both technical and non-technical roles. Team members are often supported by managers in setting development goals and are encouraged to explore cross-functional projects to broaden their experience. This supportive environment helps individuals grow their skills and advance within the organization.
What is the difference between In Telus vs Customer Service Representative?
| Aspect | In Telus | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; customer service training |
| Work Environment | Office or call center setting within Telus | Call centers, retail stores, or remote |
| Industry Usage | Telecommunications provider | Customer service across various industries |
| Common Search/Comparison | In Telus vs Customer Service Representative |
In Telus refers to employees working directly for the telecommunications company, often in roles like customer service, sales, or technical support. Customer Service Representative is a broader role found across many industries, including telecommunications. While both roles involve customer interaction, In Telus positions are specific to Telus, with industry-specific training and environment, whereas Customer Service Representatives may work for various companies and sectors.
What job categories do people searching In Telus jobs in Edmonton, AB look for?
The top searched job categories for In Telus jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for In Telus jobs?
Cities near Edmonton, AB with the most In Telus job openings:
Technical Customer Service Agent (Bilingual) | TELUS Health
Edmonton, AB • On-site
TELUS •
Telecommunications • 10K+ employees10,000+ employees
8.2
Based on 10 frontline employees who took The Breakroom Quiz
21st of 99 rated telecommunications companies
Good employer
Respectful managers
Uninterrupted breaks
Full-time
Medical, Dental
This job post has expired today. Applications are no longer accepted.
Job description
Description
Bilingual Technical Customer Service Agent | (TELUS Health)
Join our team & make a real impact in healthcare technology
At TELUS Health, we're transforming how technology supports healthcare across Canada. As a Bilingual Technical Customer Service Agent, you'll be on the front line helping healthcare professionals, organizations, and clients effectively use TELUS Health software and technology solutions.
This is a technical support role where your troubleshooting skills, comfort with technology, and ability to guide clients through software-related issues will be essential. You'll investigate technical problems, identify solutions, and help ensure our healthcare technology continues to support the people who rely on it every day.
If you're tech-savvy, curious, solutions-oriented, and passionate about helping others, we'd love to meet you.
What you'll do
- Provide first-level technical support via phone, email, and ticketing systems to TELUS Health clients and healthcare professionals
- Troubleshoot issues related to TELUS Health software applications, systems, hardware, and connectivity
- Assist users with software navigation, system functionality, technical errors, access issues, and configuration
- Diagnose technical problems by asking the right questions, gathering information, and identifying the root cause
- Guide clients step-by-step through technical solutions in a clear and professional manner
- Analyze issues, determine their severity, and prioritize or escalate complex technical problems when required
- Support users working in Windows-based environments and with various healthcare technology solutions
- Accurately document technical issues, troubleshooting steps, and resolutions in the ticketing system
- Follow up with clients to ensure issues are fully resolved and deliver a high-quality customer experience
- Continuously develop your knowledge of TELUS Health applications, systems, technologies, and healthcare solutions
Qualifications
What you bring
- Bilingual in French and English - required
- Experience in technical support, IT, help desk, software support, or technology-focused customer service
- Strong troubleshooting skills across software, hardware, connectivity, and basic network issues
- Strong computer skills, including Windows and Microsoft Office
- Ability to learn new systems quickly and explain technical solutions clearly
- Strong communication, problem-solving, multitasking, and customer service skills
- Availability to work rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
- Experience with healthcare technology or healthcare software
- Background in pharmacy, dental, medical, health benefits, insurance, or other healthcare environments
- Experience supporting healthcare professionals or clients
- Knowledge of healthcare workflows, billing, claims, prescriptions, or patient-related processes
- Experience with Kroll, AssystRx, or similar healthcare applications
- Technical education, certification, or hands-on IT experience
Build your career at the intersection of technology and healthcare. Use your technical expertise to support healthcare professionals across Canada while gaining experience with TELUS Health solutions and making a meaningful impact.
Additional information- Full-time, remote position
- Rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
- Advanced French and English proficiency required due to the national scope of the role
- Candidates may be subject to a Government of Canada Personnel Security Screening
At TELUS Health, we're committed to creating an inclusive workplace where diverse perspectives and talents are valued.
Bring your technical expertise to TELUS Health and help make healthcare technology work better for everyone.
About Telus
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
10,000+ Employees
Headquarters location
Vancouver, WA, US
