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In Telus Jobs in Calgary, AB (NOW HIRING)

The Acquisition Group

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Sales Representative - TELUS

Calgary, AB · On-site

Recommend TELUS solutions that align with customer requirements * Build strong customer ... Develop valuable skills in sales, communication, and leadership What We Offer * Uncapped commission ...

The Acquisition Group

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Sales Representative - TELUS

Calgary, AB · On-site

Recommend TELUS solutions that align with customer requirements * Build strong customer ... Develop valuable skills in sales, communication, and leadership What We Offer * Uncapped commission ...

TELUS

Account Manager

Calgary, AB

Join TELUS and Elevate Your Sales Career! Are you a natural at building relationships and negotiating? Do you excel in critical thinking, communication, and delivering exceptional client experiences ...

TELUS Communications

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Consumer Sales Representatives

Calgary, AB · On-site

TELUS Consumer Sales Representatives TELUS and it's Premier Vendor Partner are looking for several driven and motivated Sales Representatives to join our growing sales team in Calgary, AB. Preferred ...

TELUS Communications

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Consumer Sales Representatives

Calgary, AB · On-site

TELUS Consumer Sales Representatives TELUS and it's Premier Vendor Partner are looking for several driven and motivated Sales Representatives to join our growing sales team in Calgary, AB. Preferred ...

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All JobsIn Telus JobsIn Telus Jobs in Calgary, AB

In Telus information

What are in Telus jobs?

In Telus jobs refer to employment opportunities within TELUS, a Canadian telecommunications company. These roles span a wide variety of fields such as customer service, sales, technical support, IT, engineering, marketing, and management. Employees at TELUS often work in both office and remote environments, depending on the position. TELUS is known for its focus on innovation, customer experience, and a strong corporate culture, providing employees with growth and development opportunities.

What are the key skills and qualifications needed to thrive as a Telus employee?

To thrive at Telus, you generally need strong communication skills, customer service experience, and relevant educational background, such as a diploma or degree in your field. Familiarity with Telus systems, CRM platforms, and digital communication tools is often required, along with any role-specific certifications. Problem-solving abilities, adaptability, and a collaborative mindset are standout soft skills for success at Telus. These competencies are crucial to delivering excellent customer experiences and driving innovation in a dynamic telecommunications environment.

What opportunities are available for career growth within Telus?

At Telus, employees have access to a variety of career advancement opportunities, including internal job postings, mentorship programs, and ongoing training initiatives. The company encourages continuous learning through workshops, online courses, and certifications relevant to both technical and non-technical roles. Team members are often supported by managers in setting development goals and are encouraged to explore cross-functional projects to broaden their experience. This supportive environment helps individuals grow their skills and advance within the organization.

What is the difference between In Telus vs Customer Service Representative?

AspectIn TelusCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; customer service training
Work EnvironmentOffice or call center setting within TelusCall centers, retail stores, or remote
Industry UsageTelecommunications providerCustomer service across various industries
Common Search/ComparisonIn Telus vs Customer Service Representative

In Telus refers to employees working directly for the telecommunications company, often in roles like customer service, sales, or technical support. Customer Service Representative is a broader role found across many industries, including telecommunications. While both roles involve customer interaction, In Telus positions are specific to Telus, with industry-specific training and environment, whereas Customer Service Representatives may work for various companies and sectors.

What job categories do people searching In Telus jobs in Calgary, AB look for?

The top searched job categories for In Telus jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for In Telus jobs?

Cities near Calgary, AB with the most In Telus job openings:

In Telus jobs near you
Infographic showing various In Telus job openings in Calgary, AB as of August 2026, with employment types broken down into 63% Full Time, 35% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technical Customer Service Agent (Bilingual) | TELUS Health

TELUS

Calgary, AB • On-site

Full-time

Medical, Dental

This job post has expired today. Applications are no longer accepted.

TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

21st of 99 rated telecommunications companies

Job description

Description

Bilingual Technical Customer Service Agent | (TELUS Health)

Join our team & make a real impact in healthcare technology

At TELUS Health, we're transforming how technology supports healthcare across Canada. As a Bilingual Technical Customer Service Agent, you'll be on the front line helping healthcare professionals, organizations, and clients effectively use TELUS Health software and technology solutions.

This is a technical support role where your troubleshooting skills, comfort with technology, and ability to guide clients through software-related issues will be essential. You'll investigate technical problems, identify solutions, and help ensure our healthcare technology continues to support the people who rely on it every day.

If you're tech-savvy, curious, solutions-oriented, and passionate about helping others, we'd love to meet you.

What you'll do

  • Provide first-level technical support via phone, email, and ticketing systems to TELUS Health clients and healthcare professionals
  • Troubleshoot issues related to TELUS Health software applications, systems, hardware, and connectivity
  • Assist users with software navigation, system functionality, technical errors, access issues, and configuration
  • Diagnose technical problems by asking the right questions, gathering information, and identifying the root cause
  • Guide clients step-by-step through technical solutions in a clear and professional manner
  • Analyze issues, determine their severity, and prioritize or escalate complex technical problems when required
  • Support users working in Windows-based environments and with various healthcare technology solutions
  • Accurately document technical issues, troubleshooting steps, and resolutions in the ticketing system
  • Follow up with clients to ensure issues are fully resolved and deliver a high-quality customer experience
  • Continuously develop your knowledge of TELUS Health applications, systems, technologies, and healthcare solutions
Qualifications
What you bring
  • Bilingual in French and English - required
  • Experience in technical support, IT, help desk, software support, or technology-focused customer service
  • Strong troubleshooting skills across software, hardware, connectivity, and basic network issues
  • Strong computer skills, including Windows and Microsoft Office
  • Ability to learn new systems quickly and explain technical solutions clearly
  • Strong communication, problem-solving, multitasking, and customer service skills
  • Availability to work rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
  Highly valued assets
  • Experience with healthcare technology or healthcare software
  • Background in pharmacy, dental, medical, health benefits, insurance, or other healthcare environments
  • Experience supporting healthcare professionals or clients
  • Knowledge of healthcare workflows, billing, claims, prescriptions, or patient-related processes
  • Experience with Kroll, AssystRx, or similar healthcare applications
  • Technical education, certification, or hands-on IT experience
  Why join TELUS Health?

Build your career at the intersection of technology and healthcare. Use your technical expertise to support healthcare professionals across Canada while gaining experience with TELUS Health solutions and making a meaningful impact.

  Additional information
  • Full-time, remote position
  • Rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
  • Advanced French and English proficiency required due to the national scope of the role
  • Candidates may be subject to a Government of Canada Personnel Security Screening

At TELUS Health, we're committed to creating an inclusive workplace where diverse perspectives and talents are valued.

Bring your technical expertise to TELUS Health and help make healthcare technology work better for everyone.

What TELUS employees say

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