Bachelor s degree in Business Administration, Management, or a related field; Master s degree ... CPG industry. * Proven track record of driving service excellence and leading teams in a high ...
Bachelor s degree in Business Administration, Management, or a related field; Master s degree ... CPG industry. * Proven track record of driving service excellence and leading teams in a high ...
Manager, CPG and Promotions
Los Angeles, CA · On-site
$85K - $120K/yr
... CPG and promotional categories ... This role is ideal for someone who thrives in a dynamic, cross-functional environment and is ...
Manager, CPG and Promotions
Los Angeles, CA · On-site
$85K - $120K/yr
... CPG and promotional categories ... This role is ideal for someone who thrives in a dynamic, cross-functional environment and is ...
National Account Manager
San Francisco, CA · On-site
$114K - $147K/yr
Minimum of 5+ years of progressive experience in CPG sales, preferably within food or beverage categories. * Proven experience managing national retail accounts in grocery or mass channels.
National Account Manager
San Francisco, CA · On-site
$114K - $147K/yr
Minimum of 5+ years of progressive experience in CPG sales, preferably within food or beverage categories. * Proven experience managing national retail accounts in grocery or mass channels.
Business Development Manager
Buena Park, CA · On-site
$70K/yr
The ideal candidate is a proactive sales professional with experience in CPG, beauty, or consumer goods industries, and a strong ability to develop new accounts and grow distribution through ...
Business Development Manager
Buena Park, CA · On-site
$70K/yr
The ideal candidate is a proactive sales professional with experience in CPG, beauty, or consumer goods industries, and a strong ability to develop new accounts and grow distribution through ...
The ideal candidate is a proactive sales professional with experience in CPG, beauty, or consumer goods industries, and a strong ability to develop new accounts and grow distribution through ...
Quick apply
The ideal candidate is a proactive sales professional with experience in CPG, beauty, or consumer goods industries, and a strong ability to develop new accounts and grow distribution through ...
The ideal candidate is a proactive sales professional with experience in CPG, beauty, or consumer goods industries, and a strong ability to develop new accounts and grow distribution through ...
The ideal candidate is a proactive sales professional with experience in CPG, beauty, or consumer goods industries, and a strong ability to develop new accounts and grow distribution through ...
Manager, Inventory Accounting
$135K - $155K/yr
Prior experience in CPG, food & beverage, or manufacturing environments strongly preferred * Bachelor's degree in accounting, finance, or related field * CPA preferred Mindset * Builder mentality ...
Manager, Inventory Accounting
$135K - $155K/yr
Prior experience in CPG, food & beverage, or manufacturing environments strongly preferred * Bachelor's degree in accounting, finance, or related field * CPA preferred Mindset * Builder mentality ...
Act as a thought partner during periods of transformation, including reorganizations, new capability builds, and process evolution common in CPG environments. Talent & Performance Management * Manage ...
Act as a thought partner during periods of transformation, including reorganizations, new capability builds, and process evolution common in CPG environments. Talent & Performance Management * Manage ...
Stay current on trends in CPG to position Circana as a thought leader and trusted advisor. * Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across ...
Stay current on trends in CPG to position Circana as a thought leader and trusted advisor. * Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across ...
HR Business Partner
Westlake Village, CA · On-site
Act as a thought partner during periods of transformation, including reorganizations, new capability builds, and process evolution common in CPG environments. Talent & Performance Management * Manage ...
HR Business Partner
Westlake Village, CA · On-site
Act as a thought partner during periods of transformation, including reorganizations, new capability builds, and process evolution common in CPG environments. Talent & Performance Management * Manage ...
Business Development Manager
Buena Park, CA · On-site
$70K/yr
The ideal candidate is a proactive sales professional with experience in CPG, beauty, or consumer goods industries, and a strong ability to develop new accounts and grow distribution through ...
Quick apply
Business Development Manager
Buena Park, CA · On-site
$70K/yr
The ideal candidate is a proactive sales professional with experience in CPG, beauty, or consumer goods industries, and a strong ability to develop new accounts and grow distribution through ...
Manager, Inventory Accounting
$135K - $155K/yr
We're not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own ...
Quick apply
Manager, Inventory Accounting
$135K - $155K/yr
We're not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own ...
Manager, Inventory Accounting
Walnut Creek, CA · On-site
$135K - $155K/yr
We're not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own ...
Manager, Inventory Accounting
Walnut Creek, CA · On-site
$135K - $155K/yr
We're not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own ...
Senior Advertising Manager - Paid Media
San Francisco, CA · Remote
$81K - $85K/yr
Experience in CPG or food & beverage categories. * Amazon Ads Certification and/or other retail media network certifications. Perks * PTO and sick days * 11 paid company holidays per year * 1 ...
Quick apply
Senior Advertising Manager - Paid Media
San Francisco, CA · Remote
$81K - $85K/yr
Experience in CPG or food & beverage categories. * Amazon Ads Certification and/or other retail media network certifications. Perks * PTO and sick days * 11 paid company holidays per year * 1 ...
Stay current on trends in CPG to position Circana as a thought leader and trusted advisor. * Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across ...
Stay current on trends in CPG to position Circana as a thought leader and trusted advisor. * Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across ...
Senior Designer, Product Development CPG
Los Angeles, CA · On-site
$74K - $111K/yr
#WeAreParamount on a mission to unleash the power of content... you in? We've got the brands, we've ... Overview This role leads the creative development of Consumer Products Group (CPG) packaging and ...
Senior Designer, Product Development CPG
Los Angeles, CA · On-site
$74K - $111K/yr
#WeAreParamount on a mission to unleash the power of content... you in? We've got the brands, we've ... Overview This role leads the creative development of Consumer Products Group (CPG) packaging and ...
Retail Specialist
Carlsbad, CA · On-site
$41K - $45K/yr
High school diploma or equivalent required. * 1-2 years of experience in CPG/grocery/retail preferred. * Valid driver's license and clean driving record. * Ability to lift and move items up to 60 ...
Retail Specialist
Carlsbad, CA · On-site
$41K - $45K/yr
High school diploma or equivalent required. * 1-2 years of experience in CPG/grocery/retail preferred. * Valid driver's license and clean driving record. * Ability to lift and move items up to 60 ...
Senior Designer, Product Development CPG
Los Angeles, CA · On-site
$74K - $111K/yr
#WeAreParamount on a mission to unleash the power of content... you in? We've got the brands, we've ... Overview This role leads the creative development of Consumer Products Group (CPG) packaging and ...
Senior Designer, Product Development CPG
Los Angeles, CA · On-site
$74K - $111K/yr
#WeAreParamount on a mission to unleash the power of content... you in? We've got the brands, we've ... Overview This role leads the creative development of Consumer Products Group (CPG) packaging and ...
Director of SCM
Fullerton, CA · On-site
$100K - $200K/yr
Preferred Skills * - Experience in CPG, FMCG, manufacturing, consumer goods, etc. * - APICS, CPIM, or other supply chain-related certifications. What's On Offer Apply online or feel free to contact ...
Director of SCM
Fullerton, CA · On-site
$100K - $200K/yr
Preferred Skills * - Experience in CPG, FMCG, manufacturing, consumer goods, etc. * - APICS, CPIM, or other supply chain-related certifications. What's On Offer Apply online or feel free to contact ...
Executive Data & AI Leader -- CPG/Retail Client Partner
Los Angeles, CA · On-site
$82K - $112K/yr
Our team of experts specializes in Data Science, Machine Learning, and AI, and we're recognized by ... Expertise in domains such as CPG, Retail, and FMCG is essential. Excellent written and verbal ...
Executive Data & AI Leader -- CPG/Retail Client Partner
Los Angeles, CA · On-site
$82K - $112K/yr
Our team of experts specializes in Data Science, Machine Learning, and AI, and we're recognized by ... Expertise in domains such as CPG, Retail, and FMCG is essential. Excellent written and verbal ...
In Cpg information
What are the key skills and qualifications needed to thrive in the CPG (Consumer Packaged Goods) industry?
What are jobs in CPG?
What is the difference between In Cpg vs Brand Manager?
| Aspect | In Cpg | Brand Manager |
|---|---|---|
| Required Credentials | Bachelor's degree in marketing, business, or related field; often requires experience in CPG industry | Bachelor's degree; often requires marketing or business background; experience in CPG is common |
| Work Environment | Manufacturing facilities, marketing departments, retail settings | Marketing offices, cross-functional teams, retail environments |
| Employer & Industry Usage | Consumer Packaged Goods companies, retail chains | CPG companies, advertising agencies, retail brands |
| Common Search & Comparison | In Cpg vs Brand Manager |
In Cpg roles focus on product development, manufacturing, and distribution within the consumer goods industry. Brand Managers concentrate on marketing strategies, brand positioning, and consumer engagement. While both roles require marketing knowledge and industry experience, In Cpg roles are more operational, whereas Brand Managers are more strategic and marketing-oriented.
What are some common challenges faced by professionals working in the CPG (Consumer Packaged Goods) industry, and how can they be addressed?
Other
Re-posted 12 days ago
Job description
About the Job:
- Job Role: Customer Service Manager with Consumer Packaged Goods(CPG)
- Job Location : Brea, CA
- Job Type : Full Time - Hybrid
We are looking for the position of Customer Service Manager with Consumer Packaged Goods(CPG).
Job Summary:
The Customer Service Manager is a strategic leadership role responsible for overseeing customer service operations within a fast-paced Consumer Packaged Goods (CPG) environment. This role manages daily operations, ensures service excellence, drives process improvements, and fosters strong relationships with customers, 3PL partners, and internal teams. The Senior Manager will provide strategic leadership, strengthen cross-functional collaboration, and ensure the team delivers exceptional customer experiences while supporting scalable business growth.
Key Responsibilities:
- Partner with the sales team to manage relationships with key retail customers, address service needs, and support business growth.
- Lead, mentor, and develop a high-performing customer service team across multiple regions to achieve and exceed performance targets, including On Time In Full (OTIF) metrics.
- Collaborate with sales, supply chain, and finance teams to optimize cross-functional processes, resolve complex issues, support month-end reporting, and assist with customer deduction investigations and resolutions.
- Implement process improvements to minimize non-compliance charges and enhance operational efficiency.
- Own the end-to-end customer service workflow, including order management, issue resolution, escalations, and customer communications.
- Serve as the primary escalation point for complex customer issues, ensuring timely resolution and conducting root-cause analysis to implement preventive actions.
- Create and refine Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and compliance.
- Develop performance dashboards and reporting tools to monitor service levels and present insights to senior leadership.
Qualifications:
- Bachelor s degree in Business Administration, Management, or a related field; Master s degree preferred.
- 7+ years of progressive customer service experience, including at least 3 years in a management or leadership role within the CPG industry.
- Proven track record of driving service excellence and leading teams in a high-volume, fast-paced environment.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Expertise in customer service software and ERP systems; NetSuite experience preferred.
- Ability to collaborate effectively across departments and manage multiple priorities.
- Experience with change management initiatives and implementation of new technologies.