ZipRecruiter

Log In

1

Improve Insurance Jobs in Edmonton, AB (NOW HIRING)

Water Technologies

Account Manager

Edmonton, AB

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... improve energy and water sustainability, optimize profitability, and enhance asset protection. What ... Vision Insurance Starting Day 1! ● Life Insurance ● Paid Time Off ● Paid Holidays ● ...

National Bank

Corporate Finance Intern

Edmonton, AB · On-site +1

  • Medical

  • Retirement

Improve an analytics environment SQL/SAP/Excel. Set up or improve Excel analysis tools and develop ... Group insurance * Generous pension plan * Employee and Family Assistance Program * Preferential ...

National Bank

Corporate Finance Intern

Edmonton, AB · On-site

  • Medical

  • Retirement

Improve an analytics environment SQL/SAP/Excel. * Set up or improve Excel analysis tools and ... Group insurance * Generous pension plan * Employee and Family Assistance Program * Preferential ...

Opex

Field Service Technician

Edmonton, AB · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Possessing a driver's license, insurance and a reliable vehicle. * Ability to lift at least 25 ... Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change ...

Opex Corp

Field Service Technician

Edmonton, AB

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Possessing a driver's license, insurance and a reliable vehicle. * Ability to lift at least 25 ... Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change ...

previous pagenext page

Showing results 21-40

All JobsImprove Insurance JobsImprove Insurance Jobs in Edmonton, AB

Improve Insurance information

What are popular job titles related to Improve Insurance jobs in Edmonton, AB?

For Improve Insurance jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Improve Insurance jobs in Edmonton, AB look for?

The top searched job categories for Improve Insurance jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Improve Insurance jobs?

Cities near Edmonton, AB with the most Improve Insurance job openings:

Improve Insurance jobs near you
Infographic showing various Improve Insurance job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Call Center & Contact Center Professionals

Hire Resolve.com

Edmonton, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 16 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

Apply