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Impound Representative Jobs (NOW HIRING)

Copart, Inc.

BluCar - Call For Release CSR (Remote)

$18 - $24/hr

BluCar- Call For Release (CFR) Customer Service Representative (CSR) The BluCar CFR CSR will ... Manage outbound and inbound communications with body shops, impound facilities, lien holders ...

Ewing Bros Inc.

Cashier/Clerk

Las Vegas, NV · On-site

$15/hr

Answer high volumes of incoming calls related to towing services and police impounds. * Assist customers and law enforcement representatives with questions regarding vehicle releases and towing ...

SEAACA

Animal Control Officer

Downey, CA · On-site

$22.81 - $28.26/hr

REPRESENTATIVE DUTIES: * Impounds of dogs at large and in violation of City ordinances. Impounds domestic and wild animals in response to citizen and government agency requests for service.

City of Lynnwood

Animal Control Officer

Lynnwood, WA · On-site

$42.56 - $48/hr

... a representative summary of the primary duties and responsibilities. Incumbent(s) may not be ... Impounds animals when necessary and delivers them to appropriate animal shelters. Serves petitions ...

City of Lynnwood, WA

Animal Control Officer

Lynnwood, WA · On-site

$42.56 - $48/hr

... a representative summary of the primary duties and responsibilities. Incumbent(s) may not be ... Impounds animals when necessary and delivers them to appropriate animal shelters. * Serves ...

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Impound Representative information

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$24.5K

$44.2K

$77K

How much do impound representative jobs pay per year?

As of Sep 15, 2026, the average yearly pay for impound representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is an impound representative?

Impound Representatives are professionals responsible for managing vehicles that have been towed or impounded. They typically work for towing companies, law enforcement agencies, or municipal departments, and their duties include processing vehicle releases, handling paperwork, collecting fees, and providing customer service to vehicle owners. They also ensure that all legal and regulatory requirements are met throughout the impound process. Good communication and organizational skills are important in this role, as it often involves interacting with the public and coordinating with other departments.

What are the key skills and qualifications needed to thrive as an impound representative?

To thrive as an Impound Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with impound management systems, vehicle tracking software, and basic office tools like Microsoft Office is often required. Excellent communication, customer service, and problem-solving abilities help you interact effectively with vehicle owners, law enforcement, and towing companies. These skills are crucial for efficiently managing impound processes, ensuring accurate records, and providing a positive experience for all stakeholders.

What are some common challenges faced by impound representatives, and how can they be managed effectively?

Impound Representatives often encounter challenges such as dealing with upset vehicle owners, handling high volumes of paperwork, and ensuring compliance with local regulations. Effective communication skills and patience are crucial when resolving disputes or explaining impound procedures. Staying organized and up-to-date with changing laws helps minimize errors and streamline the release process. Building strong working relationships with law enforcement and tow operators also aids in resolving issues efficiently.

What is the difference between Impound Representative vs Tow Truck Operator?

AspectImpound RepresentativeTow Truck Operator
Required CredentialsDriver's license, possibly impound or security certificationsDriver's license, commercial driver's license (CDL) often required
Work EnvironmentImpound lots, administrative offices, outdoor impound areasOn-road, impound yards, roadside
Employer & IndustryAuto impound agencies, law enforcement supportTow companies, roadside assistance, auto recovery
Common Search & ComparisonImpound Representative vs Tow Truck Operator

Impound Representatives primarily handle administrative tasks at impound lots, including paperwork and customer service, while Tow Truck Operators focus on physically towing and recovering vehicles. Both roles require valid driver's licenses and work within the auto recovery industry, but their daily duties and work environments differ significantly.

What cities are hiring for Impound Representative jobs?

Cities with the most Impound Representative job openings:

What states have the most Impound Representative jobs?

States with the most job openings for Impound Representative jobs include:

What are popular job titles related to Impound Representative jobs?

For Impound Representative jobs, the most frequently searched job titles are:

Impound Representative jobs near you

Customer Service Representative

Murray, UT

Legacy Towing
See more jobs at Legacy Towingexternal

$17 - $18/hr

Full-time

Re-posted 4 days ago

Job description

Legacy Towing Inc. is a dynamic and growing company seeking a dedicated full-time Administrative Assistant/Impound Release Agent. This role is crucial in ensuring smooth operations by handling incoming phone calls, releasing impounded vehicles, and dispatching tows. As a 24-hour business, we offer a variety of shifts to accommodate different schedules, with a current need of Thurday-Sunday  shift coverage from 7pm-5am.  We pride ourselves on our commitment to customer service and efficiency, making us a leader in the towing industry.

Responsibilities
  • Answer incoming phone calls and provide prompt, courteous assistance to customers.
  • Dispatch tow drivers using mobile phone applications and other communication tools.
  • Process cash and card transactions accurately for impound releases.
  • Maintain and update paperwork, documents, and electronic records.
  • Organize and keep office common areas tidy and functional.
  • Perform general clerical duties, including word processing and data entry.
  • Create, maintain, and enter information into company databases.
Qualifications
  • High school diploma.
  • Strong computer and data entry skills (required).
  • Experience in office assistance, dispatch operations, or customer service (preferred).
  • Excellent phone etiquette and customer service abilities.
  • Clear written communication and proficiency with word processing tasks.
  • Friendly and professional demeanor with strong interpersonal skills.
  • Ability to remain calm and effective in stressful situations and work independently with minimal supervision.