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Implementation Jobs in Quebec (NOW HIRING)

Join the TELUS Health retirement benefits implementation team as a functional lead. In this role, you will be able to demonstrate your extensive expertise in defined benefit pension plan ...

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Implementation information

What does an implementation specialist do?

An Implementation Specialist is responsible for managing the deployment and integration of new software, systems, or processes within an organization. They work closely with clients or internal teams to understand requirements, configure solutions, and ensure a smooth transition from old to new systems. Their duties often include training users, troubleshooting issues, and providing ongoing support to ensure successful adoption. Implementation Specialists play a key role in helping organizations maximize the value of their new technologies or processes.

What are the key skills and qualifications needed to thrive as an implementation specialist?

To thrive as an Implementation Specialist, you need strong project management skills, technical aptitude, and a relevant degree or experience in IT, business, or a related field. Familiarity with CRM or ERP systems, API integrations, and project management tools like Jira or Asana is typically required. Outstanding communication, problem-solving, and customer service skills set top performers apart in this role. These abilities are crucial for ensuring smooth client onboarding, efficient system integration, and maintaining high customer satisfaction.

What are some common challenges faced in an implementation role, and how can candidates prepare for them?

Professionals in Implementation roles often encounter challenges such as managing multiple client projects simultaneously, adapting to changing requirements, and ensuring effective communication between technical teams and clients. To prepare, candidates should develop strong organizational and project management skills, as well as the ability to translate technical information into clear, client-friendly language. Building experience with common project management tools and practicing active listening can also help candidates excel in this collaborative and fast-paced environment.

What is an implementation job?

An implementation job involves executing plans to deploy and integrate new systems, software, or processes within an organization. It requires project management skills, technical knowledge, and the ability to coordinate with teams to ensure successful delivery and adoption.

What are the most commonly searched types of Implementation jobs in Quebec?

The most popular types of Implementation jobs in Quebec are:

What job categories do people searching Implementation jobs in Quebec look for?

The top searched job categories for Implementation jobs in Quebec are:

Infographic showing various Implementation job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 18% Part Time, and 12% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Bilingual Functional Lead, Pension Implementation (remote)

Lifeworks

Shawinigan, QC • Remote

Full-time

Medical, Life, Retirement

Posted 9 days ago


Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join the TELUS Health retirement benefits implementation team as a functional lead.
In this role, you will be able to demonstrate your extensive expertise in defined benefit pension plan administration. Furthermore, you will act as a practice lead by effectively managing the deliverables of a team composed of business analysts and calculation verifiers.
This role requires solid expertise in benefit calculation engine configuration and good adaptability in order to familiarize yourself with our solution quickly within our growing team.

What's in it for you

  • Incomparable versatility in pension calculations and plan administration across Canadian and American markets

  • Deep expertise in an innovative and specialized field that sets you apart in the pension industry

  • Multiple implementation projects with leading clients across North America, expanding your portfolio and professional network

  • Flexibility to work from anywhere in Canada while maintaining a healthy work-life balance

  • Comprehensive benefits package

  • A corporate culture centered on mutual aid, social impact, well-being, and diversity

Primary Responsibilities

  • Represent the benefit calculation implementation team to project management

  • Determine and manage the priorities of their implementation team

  • Perform ongoing planning of deliverables considering the project scope

  • Proactively identify potential risks and issues

  • Be responsible for pension plan rules analysis documents

  • Provide technical support and supervise the configuration of the benefit calculation engine

  • Know the system configuration in order to position themselves as the calculation engine expert in our implementations

  • Support specialized technical stakeholders for data conversion and data collections

  • Work closely with the product development team

  • Contribute to the continuous improvement of our implementation processes

What You Bring

Requirements

  • University degree in actuarial science, mathematics, project management, or any other relevant field

  • 7+ years of relevant experience in defined benefit pension plans

  • Experience with Canadian and/or American pension plans

  • Experience in retirement benefit calculation engine configuration

  • Mastery of retirement benefit calculations

  • Fluency in French and English (oral and written)

  • Proficiency in Excel

  • Ability to travel to Canada and the United States

Assets

  • Knowledge of Azure DevOps or similar work management tools

  • Knowledge of VBA programming

  • Continuing education in actuarial science

Soft Skills

  • Excellent organizational skills

  • Strong problem-solving ability

  • Attention to detail

  • Ability to influence internal and external stakeholders

  • Leadership and ability to maintain team engagement

  • Ability to work in a team and independently

  • Coaching and resource development skills

  • Effective priority management

  • Ability to make decisions involving a certain level of risk

  • Ability to adapt your communication style to people with different levels of expertise

Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.