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Implementation Specialist Client Onboarding Jobs

IMPEL

Implementation Specialist

Syracuse, NY

As an Implementation Specialist, Client Engagement, you will play a key role in helping new customers successfully launch on our platform. Acting as the primary point of contact during onboarding ...

Impel

Implementation Specialist

Syracuse, NY · On-site

As an Implementation Specialist, Client Engagement, you will play a key role in helping new customers successfully launch on our platform. Acting as the primary point of contact during onboarding ...

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How much do implementation specialist client onboarding jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for implementation specialist client onboarding in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

What are some common challenges faced by Implementation Specialists during client onboarding, and how are they typically addressed?

Implementation Specialists in client onboarding often encounter challenges such as aligning client expectations with technical realities, managing tight project timelines, and ensuring seamless integration with clients' existing systems. Effective communication and proactive project management are key to addressing these issues. Specialists usually collaborate closely with clients, internal technical teams, and account managers to clarify requirements, identify potential roadblocks early, and provide regular status updates, ensuring a smooth and efficient onboarding process.

What are the key skills and qualifications needed to thrive as an Implementation Specialist Client Onboarding, and why are they important?

To thrive as an Implementation Specialist Client Onboarding, you need strong project management, problem-solving, and client-facing skills, usually backed by a bachelor’s degree in business, IT, or a related field. Familiarity with CRM platforms, onboarding software, and data integration tools is often required, along with knowledge of relevant industry standards. Exceptional communication, organization, and relationship-building abilities help you effectively coordinate with clients and internal teams. These skills ensure seamless onboarding processes, high client satisfaction, and successful adoption of products or services.

What is an Implementation Specialist for Client Onboarding?

An Implementation Specialist for Client Onboarding is a professional responsible for guiding new clients through the process of setting up and integrating a company's products or services. They work closely with clients to understand their needs, configure systems, provide training, and ensure a smooth transition. Their goal is to deliver a seamless onboarding experience, address any technical or operational issues, and help clients achieve early success with the company's offerings.

What is the difference between Implementation Specialist Client Onboarding vs Implementation Specialist Customer Support?

AspectImplementation Specialist Client OnboardingImplementation Specialist Customer Support
Primary FocusOnboarding new clients, ensuring smooth implementation of products/servicesProviding ongoing support, troubleshooting, and resolving client issues
Work EnvironmentProject-based, client-facing, often in a consulting or technical settingHelp desk, call center, or support ticket system
Required SkillsTechnical knowledge, project management, communication skillsProblem-solving, technical troubleshooting, customer service skills

While both roles involve technical knowledge and client interaction, Implementation Specialist Client Onboarding primarily focuses on guiding new clients through the setup process, whereas Implementation Specialist Customer Support handles ongoing client issues and troubleshooting after onboarding.

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Implementation Specialist Client Onboarding jobs near you
Infographic showing various Implementation Specialist Client Onboarding job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 62% Full Time, 23% Part Time, 1% Temporary, and 13% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $70,903 per year, or $34.1 per hour.
Implementation Specialist I / Client Onboarding

Implementation Specialist I / Client Onboarding

ADP

Florham Park, NJ • Hybrid

Full-time

Posted 3 days ago

Job description

ADP is hiring Implementation Specialists for client onboarding.This is a hybrid position working 3 days in the office and 2 days at home each week.

  • Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
  • Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
  • Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with ADP. Even more, you'll make an immediate impact once ADP's services are delivered on the day-to-day lives of your clients' employees -- from paychecks to health benefits and beyond.

You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services. Still, every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs. This will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

  • Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.
  • Implement ADP Technologies.You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
  • Partner Internally.You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
  • Multi-Task & Communicate.You will work on multiple time-sensitive follow-ups / projects at the same time. You will share essential information with clients and internal teams.
  • You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications

  • Prior experience is not required; we will train you to be successful!
  • You can work overtime hours during peak seasons.
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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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