Implementation Representative Jobs in Ohio (NOW HIRING)

Description
SCOPE: The AI Implementation & Project Manager will lead organizational efforts to adopt, integrate, and scale artificial intelligence solutions across departments. This role will work closely with department leadership to identify operational bottlenecks, analyze current workflows and future needs, design AI-enabled improvements, and oversee projects from concept through full deployment. The position requires strong cross-functional communication skills, a solid understanding of AI technologies, and the ability to quantify outcomes such as cost savings, productivity gains, and time reduction. This role also supports change management, adoption planning and post-implementation evaluation to ensure solutions are sustained over time.
ESSENTIAL DUTIES AND RESPONSIBILITIES:The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.
AI Strategy & Planning:
• Meet regularly with department leaders to understand workflows, challenges, and opportunities where AI can enhance efficiency and productivity.
• Develop an agency-wide AI roadmap aligned with organizational goals, compliance requirements, budgetary constraints and operational needs.
• Identify and prioritize high-impact AI use cases across departments.
• Evaluate current state and future state process to determine where AI can provide measurable value.
Project Management:
• Create detailed AI project plans including scope, timelines, milestones, resourcing, budgets and risk mitigation strategies.
• Manage implementation from pilot through full deployment, ensuring projects stay on schedule, budgets and within scope.
• Coordinate with IT, vendors, and stakeholders to ensure technology readiness, policy alignment, and successful adoption.
• Track action items, dependencies, and deliverables through implementation and post launch optimization.
AI Implementation & Support:
• Evaluate different types of AI tools (generative AI, automation platforms, predictive analytics, workflow tools, etc.) to determine the best fit for specific departmental needs.
• Assist teams in adopting AI workflows through demonstrations, training, documentation, and ongoing support.
• Develop standards, best practices, and governance guidelines to promote safe, responsible, and compliant AI use.
• Develop user guides, process maps, standard operating procedures, and best practice documentation to support consistent use.
• Provide ongoing support after deployment to improve adoption and resolve issues.
Change Management & Adoption:
• Lead change management efforts to encourage adoption of new AI tools and processes.
• Partner with leaders and frontline staff to address resistance, gather feedback, and improve implementation outcomes.
• Develop communication and training strategies tailored to different user groups and skill levels.
• Monitor adoption rates and user engagement and recommend additional support where needed.
Governance, Privacy & Compliance:
• Help develop and enforce AI governance policies, SOPs, guidelines, acceptable use standards, and internal control practices.
• Ensure AI solutions comply with privacy, security, records retention, and regulatory requirements.
• Set up AI employee usage monitoring systems and reports for risk management to ensure AI policy, procedures and guidelines adherence.
• Work with IT, legal, and leadership teams to assess risk and establish approval processes as needed.
• Document data handling practices and ensure sensitive information is protected appropriately.
Data & Outcome Measurement:
• Design and track key metrics to quantify results such as time saved, cost reduction, performance improvements, accuracy gains, and productivity impacts.
• Prepare clear reports and presentations for executive leadership showing ROI, operational benefits, and progress toward agency AI maturity.
• Conduct post-implementation reviews to evaluate results and identify opportunities for improvement.
• Use data to support continuous improvement and future AI planning.
• Perform additional duties as assigned.
Requirements
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
REQUIRED QUALIFICATIONS:
• Experience in project management, workflow improvement, technology implementation, or digital transformation.
• Working knowledge of AI concepts, common AI tools, and their practical applications in business operations.
• Strong analytical skills with the ability to evaluate data, measure impact, and communicate results.
• Excellent communication skills and ability to work effectively with leadership and cross-department teams.
• Ability to translate complex technical concepts into practical, accessible guidance for non-technical staff.
• Experience developing documentation, training materials, or process improvements.
DESIRED QUALIFICATIONS:
• Experience implementing AI projects within public sector, housing authorities, or regulated environments.
• Familiarity with data privacy, security, and responsible AI use policies.
• Experience with change management, vendor coordination, and user adoption strategies.
• Certifications in project management (PMP, Agile), data analytics, or AI/ML fundamentals.
EDUCATION/EXPERIENCE/CERTIFICATIONS:
• A bachelor's degree in information technology, Computer Science, Data Science, Business Systems, or a closely related field is required.
• An equivalent combination of education and relevant experience may be considered in place of a degree.
• Experience with AI tools, technology implementation, workflow analysis, or data driven process improvement is required.
• Professional certifications such as PMP, Agile/Scrum, Data Analytics, or AI/ML fundamentals are desirable.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to sit or stand for eight hours while performing essential work duties. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must be able to perform essential job functions in an environment that could have increased stress levels.
OTHER: The candidate must possess and maintain a valid driver's license in state of residence and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy. The candidate may have no more than 6 accumulated points in 3 consecutive years.
Note: As a condition of employment at CMHA, you must agree to and pass a drug screen test, criminal background check, and motor vehicle check.
Equal Opportunity Employer/ Equal Housing Opportunities