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Implementation Manager Jobs in Sugar Grove, IL (NOW HIRING)

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$38.3K

$101.7K

$165.1K

How much do implementation manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for implementation manager in Sugar Grove, IL is $101,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $118,900.00 per year, depending on experience, location, and employer.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries can be higher, especially for those with certifications or specialized skills in project management tools like PMP or Agile methodologies.
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Cities near Sugar Grove, IL with the most Implementation Manager job openings:

Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Sugar Grove, IL as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $101,745 per year, or $48.9 per hour.

Implementation Technician -- NicView

Natus Sensory

Schaumburg, IL • On-site

$70 - $98/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

USA - Remote (Sensory), 50 Commerce Drive, Suite 180, Schaumburg, Illinois, United States of America

Job Description

Posted Monday, July 27, 2026 at 4:00 AM | Expires Thursday, October 1, 2026 at 3:59 AM

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.

Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support - and greater peace of mind.

Newborn Care (NBC) - North America

Role

Remote within North America (U.S. & Canada), home-based near a major airport

Reports to

Customer Success Manager, Newborn Care (Ashley Camp)

Direct reports

0

Scope

NicView installations, on-site training, and remediation across the NA install base

Travel

Frequent - up to 70-80% during install periods, with occasional extended stays

Role summary

The Implementation Technician installs, stabilises , and trains customers on NicView across North America. This is a hands-on, on-site role reporting to the NBC Customer Success Manager. The person in this seat is the field extension of the Customer Success function - the person who shows up at the hospital, gets NicView installed correctly, walks the clinical and biomed teams through it, and leaves the site working.

The role blends three simple things:

  • Field installation - physical install, configuration, validation, and go-live on customer sites.
  • Hospital IT competence - enough networking knowledge to work with hospital IT teams and get NicView connected reliably.
  • Customer training and follow-through - showing clinical and biomed staff how to use it, documenting the install cleanly, and closing the loop with the Customer Success Manager.
Core responsibilities

Complete NicView installations on customer sites: site readiness checks, physical installation, configuration, validation, and go-live.

Coordinate install logistics with the Customer Success Manager and hospital contacts - scheduling, parts, pre-configuration, and readiness.

Confirm customer acceptance at handover: performance verified, connectivity confirmed, documentation complete, clinical team briefed.

2) Hospital IT and network setup

Work with hospital IT and biomed teams to get NicView cameras and streaming pathways connected reliably.

Handle the practical networking work: wired vs Wi-Fi setup, IP configuration (DHCP/DNS), VLAN and firewall /port coordination, and basic connectivity troubleshooting.

Escalate what needs escalating - to Evan Colwell (Product Support Specialist - IT), NBC Technical Support, or Engineering - instead of guessing.

3) Customer training and on-site support

Train NICU nurses, biomed, and IT contacts on NicView use, basic troubleshooting, and how to raise a case.

Provide on-site support during the first days after go-live to build confidence and smooth adoption.

Communicate clearly and honestly with the customer throughout - no surprises, no silence.

4) Remediation and site visits

Handle NicView issues that need a person on site - connectivity problems, hardware faults, streaming issues that can't be closed remotely.

Follow the diagnostic before defaulting to a swap-out - reduce unnecessary replacements and disruption.

Complete scheduled site checks and preventive visits at the direction of the Customer Success Manager.

5) Documentation and case discipline

Document every install, visit, incident, and corrective action in Salesforce Service Cloud to a clean, auditable standard.

Keep site records up to date - as-built configuration, hospital IT contacts, and known site quirks - so the next visit starts informed.

Flag recurring issues and site friction back to the Customer Success Manager for follow-up with Product, Engineering, or Quality.

Required qualifications

2-4 years in field service, installation, IT deployment, or technical support for network-connected equipment (medical devices or hospital environments a plus but not required ).

Working knowledge of hospital or business networking: IP addressing, DHCP/DNS, VLANs, firewall /ports, wired vs Wi-Fi - enough to hold a competent conversation with hospital IT.

Hands-on comfort installing and configuring networked hardware and software in real customer environments.

Ability to train non-technical users clearly and patiently.

Reliable, honest, and professional in front of customers - calm under pressure.

Comfortable using Salesforce (or a similar case/CRM system) and Microsoft 365 (Teams, SharePoint, Outlook).

Willing and able to travel frequently across North America and work on-site in clinical environments.

Education: Technical diploma, associate degree, or equivalent hands-on experience in IT / Networking, Biomedical, Electronics, or a related field.

Preferred qualifications

Experience with cameras, video-over-IP, or streaming systems.

Prior experience in hospital or clinical environments (especially NICU).

CompTIA Network+ or equivalent networking certification.

Familiarity with HIPAA-aware IT environments.

Pay Transparency Details:

The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.

What We Offer!
  • Medical Plans
  • Wellness Program
  • Dental & Vision Benefits
  • EAP Services
  • Legal Services
  • 401(k)
  • 4 weeks of PTO
  • 2 Floating Holidays
  • 7 Company Holidays
  • HSAs (Employer HSA contribution available, dependent on plan selection.)
  • Dependent Care FSA
  • Disability Benefits,
  • Life Insurance Benefits
  • Tuition reimbursement and more!
Confidence in every Sense.

Natus is an Equal Employment Opportunity Employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal,state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus's policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.

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