Implementation Manager Jobs in Newark, DE (NOW HIRING)

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID : 21266

Employment Type : Full Time

Job Category : Vending Management

Work Location : Wilmington, DE

Under the supervision of the Solution Implementation Manager, the Inventory Management Specialist, (IMS)would be responsible for successfully implementing the various inventory management solutions offered by MSC promoting a best-in-class experience for all stakeholders. This includes driving solutions, installations, data collection, vending machine diagnostics, maintenance and training. This position is expected to focus on advanced solution selling and implementation tasks.

• Collaborates with all MSC Sales Teams tenable explosive sales growth through Solutions
• Maintains a thorough knowledge of all MSC solutions which include but not limited to: bar coded solutions such as CMI and VMI, Vending, Crib Software, etc.
• Follows all required Salesforce protocols for project and time management
• Drives proficiencies in the following areas:
• Solutions discovery including data collection
• Solutions recommendations
• Installations
• Break Fix (onsite service)
• Post Install Support
• Supply Chain Optimization
• Fiscal responsibility
• Cancellation support

• Adheres to service level agreements to consistently deliver best-in-class results
• Proficient knowledge with the tools, technology and related PPE is essential for success
• Provides feedback to management for continuous process improvement
• Represents MSC Solutions at branch meetings and foster partnerships with sales associates
• Supports designated team goals and objectives
• Follows all MSC policies and procedures documented in the associate handbook
• Participates in special projects and performs additional duties as required
• Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC's mission

• Associate's Degree or the equivalent relevant experience is required
• Minimum two (2) years supporting value-added customer solutions / inventory management programs is preferred
• Experience troubleshooting hardware and/or software preferred
• Knowledge of MSC-like product lines/services & MSC related experience is required
• Minimum of two (2) years of general sales experience is preferred

• Excellent verbal and written communication skills required
• Excellent interpersonal skills required
• Organizational & time management skills required
• Excellent Electro/Mechanical skills required
• Problem solving, and situational adaptability skills required
• Computer literacy & proficiency in word processing, spreadsheet & presentation software required

• A valid driver's license & the ability to travel 75% including overnight is required
• Must possess basic knowledge and use of hand and power tools
• Able to perform physical activities such as lifting approximately 50 lbs.
• Ability to work in various types of industrial environments
• Must adhere to customer specific requirements such as wearing hardhats, safety glasses, steel toe shoes, etc.

Compensation starting at $56,900 - $68,713per year depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law. Location/Region: Wilmington, Delaware