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Implementation Manager Manager Jobs in Massachusetts

Workable

Implementation Manager

Boston, MA · On-site

$80K - $95K/yr

As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workable's Recruiting and HR solutions. You will own a ...

Workable

Implementation Manager

Boston, MA · On-site

$80K - $95K/yr

As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workable's Recruiting and HR solutions. You will own a ...

Arcadia

Implementation Manager

Boston, MA

Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at ...

Arcadia

Implementation Manager

Boston, MA · On-site

Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at ...

Workable

Implementation Manager

Boston, MA · On-site

As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workable's Recruiting and HR solutions. You will own a ...

Clasp Group, Inc

Implementation Manager

Boston, MA · On-site

$1K/wk

Implementation Manager Remote (ET & CT time zones only - some travel required) About Us Clasp is a mission-driven, venture-backed startup transforming access to education and career pathways-starting ...

Zappi

Customer Implementation Manager

Boston, MA · On-site

$74K - $84K/yr

Customer Implementation Manager Application Deadline: 11 June 2026 Department: Professional Services Employment Type: Full Time Location: Boston, MA Compensation: $74,000 - $84,000 / year Description ...

Zappi

Customer Implementation Manager

Boston, MA

$74K - $84K/yr

You will project manage the onboarding and implementation process across a typical 40-60 day onboarding window, coordinating cross-functional teams and ensuring customers are set up for long-term ...

Rsli

Client Implementation Manager

Boston, MA

$68.64K - $85.80K/yr

Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...

Zappi

Customer Implementation Manager

Boston, MA · On-site

You will project manage the onboarding and implementation process across a typical 40-60 day onboarding window, coordinating cross-functional teams and ensuring customers are set up for long-term ...

Rsli

Client Implementation Manager

Boston, MA

$68.64K - $85.80K/yr

Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...

Rsli

Client Implementation Manager

Boston, MA

$68.64K - $85.80K/yr

Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...

Crowe

ServiceNow SecOps Implementation Manager

Boston, MA · On-site

... implementation lead or system administrator experience. • Knowledge and experience running a Security program on ServiceNow. • Experience managing & delivering multiple projects at the same time ...

New

Crowe

ServiceNow IRM Implementation Manager

Boston, MA · On-site

The position involves guiding clients through Integrated Risk Management implementations, overseeing project delivery, and ensuring excellence in service. Responsibilities : • Support pre-sales ...

New

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Implementation Manager Manager information

What are the key skills and qualifications needed to thrive as an Implementation Manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, experience in process optimization, and a relevant bachelor's degree, often in business or IT. Familiarity with project management software (such as Jira or Asana), CRM systems, and certifications like PMP or Agile are commonly required. Exceptional communication, leadership, and problem-solving abilities set standout candidates apart in this role. These skills and qualifications are crucial for ensuring seamless project delivery, effective client onboarding, and successful cross-functional collaboration.

What are some common challenges Implementation Managers face when coordinating cross-departmental projects?

Implementation Managers often encounter challenges related to aligning different departments with varying priorities and communication styles. Ensuring clear, consistent communication and setting realistic timelines are essential to prevent misunderstandings and delays. Additionally, they must proactively manage stakeholder expectations and adapt to shifting project requirements, all while keeping the project on track. Building strong relationships and fostering collaboration across teams are key strategies for overcoming these challenges.

What does an Implementation Manager do?

An Implementation Manager oversees the deployment of new systems, products, or services for clients or within an organization. Their main responsibilities include planning project timelines, coordinating between different teams, managing client expectations, and ensuring that the implementation is completed on schedule and within budget. They act as the main point of contact during the implementation process, troubleshooting any issues that arise and ensuring a smooth transition. Excellent communication, project management, and problem-solving skills are essential for this role.

What is the difference between Implementation Manager Manager vs Implementation Manager?

AspectImplementation ManagerImplementation Manager Manager
CertificationsProject Management Professional (PMP), Certified ScrumMaster (CSM)Same as Implementation Manager
Work EnvironmentProject teams, client sites, corporate officesOversees multiple Implementation Managers, strategic planning
Industry UsageIT, software, manufacturing, consultingSame as Implementation Manager, with added leadership responsibilities
Search IntentRoles focused on project execution and client deliveryRoles focused on managing multiple projects and teams

The Implementation Manager is responsible for executing projects, coordinating teams, and ensuring client satisfaction. The Implementation Manager Manager oversees multiple Implementation Managers, focusing on strategic oversight, resource allocation, and leadership. While both roles require similar certifications and industry experience, the Manager role involves higher-level management and broader organizational responsibilities.

What are popular job titles related to Implementation Manager Manager jobs in Massachusetts? For Implementation Manager Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Implementation Manager Manager jobs in Massachusetts look for? The top searched job categories for Implementation Manager Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Implementation Manager Manager jobs? Cities in Massachusetts with the most Implementation Manager Manager job openings:
Implementation Manager Manager jobs near you
Implementation Manager

Implementation Manager

Workable

Boston, MA • On-site

$80K - $95K/yr

Full-time

Medical, Life, Retirement

Posted 25 days ago

Job description

Workable covers the full hiring-to-employment lifecycle in one platform. A mature applicant tracking system - with access to 200+ job boards and 400M+ candidate profiles - sits alongside employee management, onboarding, time tracking, and performance tools. In 2026, Workable launched the first end-to-end AI recruiting agent: it sources, screens, and qualifies candidates autonomously. Over 6,000 companies in 100+ countries use Workable. 35,000+ companies have hired through it, making 2.1 million hires and counting.
As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workable's Recruiting and HR solutions. You will own a portfolio of clients, ensuring their successful adoption and ongoing satisfaction by acting as the primary point of contact throughout the customer lifecycle.
Key responsibilities include:
  • Serve as the main point of contact for customers from onboarding through ongoing support, building strong relationships and acting as a trusted advisor.
  • Collaborate with Sales during pre-sales discussions to ensure smooth handover and set clear expectations for implementation.
  • Manage end-to-end implementation of Workable's solutions, overseeing project timelines, milestones, and proactively addressing risks or delays.
  • Lead professional services engagements, including integrations, data migrations, and custom reporting projects.
  • Partner with cross-functional teams (Sales, Product, Engineering, Support) to deliver a seamless implementation experience.
  • Understand customer goals and challenges, providing guidance and best practices to drive adoption and success.
  • Track and report on implementation progress, customer satisfaction, and areas for improvement.
  • Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product usage.

Requirements
Required Qualifications:
  • Bachelor's degree
  • 3+ years of experience in customer implementation, onboarding, project management, or consulting
  • Experience managing multiple concurrent customer implementation projects
  • Experience leading professional services engagements such as integrations, data migrations, or custom reporting
  • Experience performing requirements analysis to translate customer needs into implementation plans
  • Experience in a customer-facing role working with HR leaders and recruiters
Preferred Qualifications:
  • Hands-on experience with ATS and/or HRIS platforms
  • Hands-on experience with APIs and/or SSO concepts for SaaS integrations
  • Hands-on experience with SQL and/or reporting tools for customer reporting needs
  • Knowledge of HR and recruiting processes and technology and/or SaaS products

Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:
  • Competitive salary range: $80,000 - $95,000 USD annually, depending on experience and skills
  • Comprehensive Coverage: Private Health Insurance, Life, and AD&D Insurance to keep you and your loved ones secure.
  • Financial Wellness: 401K, Retirement Plan, and Performance Bonuses to invest in your future.
  • Stay Connected: Cell phone reimbursement for seamless communication.
  • Work in Style: Apple gear provided to set you up for success.
  • Support When You Need It: Access to our Employee Assistance Program (EAP) for personal and professional support.
  • Daily Fuel: Receive a daily lunch allowance to keep you energized and productive during your workday at the office.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.

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