Implementation Consultant I Jobs (NOW HIRING)

About First Due
First Due's mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.
Job Title: Implementation Consultant, Fire Prevention
Location: Remote - US Only
Country: United States
Department: Professional Services
Reports To: Manager, Implementation Consulting
Position Type: Full-Time
Salary: $80,000
Job Summary:
The Implementation Consultant, Fire Prevention US owns the configuration, deployment, and customer enablement of First Due's Fire Prevention suite across the US customer base, with primary delivery in the Core segment, on-call complex-configuration support to Essentials, and contribution to Enterprise engagements. Fire Prevention is one of First Due's most configuration-intensive modules. The role demands command of fire inspection and code enforcement practice, including inspections, permitting, invoicing, investigations, and the inspection, testing, and maintenance (ITM) of fire protection systems. This role is accountable for translating an agency's prevention and code enforcement program into a correct, maintainable First Due configuration and for a training and go-live experience that earns inspector and administrator adoption.
Key Responsibilities:
Module configuration and delivery

• Configure inspection programs, including occupancy records, inspection types and routes, code-based checklists, and scheduling aligned to the agency's adopted fire code (NFPA 1, IFC, or local amendments).
• Configure permitting, including operational and burn permits, application and review workflows, and renewals.
• Configure invoicing and fee collection across permits, inspections, and other billable prevention activities.
• Configure inspection, testing, and maintenance (ITM) workflows for fire protection systems, including third-party contractor report submission, deficiency tracking, and compliance follow-up.
• Configure fire investigation workflows, including cause and origin documentation.
• Configure code enforcement, violations, and plan review, including violation tracking, notices, re-inspection cycles, and new-construction review routing.

Project execution and product partnership

• Partner with the assigned Implementation Manager to deliver Fire Prevention milestones on plan, surfacing risks early.
• Maintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane.
• Serve as the Fire Prevention subject matter expert on assigned projects across segments.
• Surface product gaps, defects, and field-driven enhancement requests for Fire Prevention to the Team Manager and Product organization.

Qualifications:

• Three or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent experience in fire prevention, code enforcement, or fire inspection.
• Strong public safety industry knowledge, with emphasis on fire prevention, fire code enforcement, and inspection practice.
• Working knowledge of fire prevention workflows, including inspections, permitting, invoicing, investigations, and ITM (inspection, testing, and maintenance), within adopted code frameworks (NFPA 1, IFC, or local amendments).
• Familiarity with plan review and fire investigation processes.
• Experience translating program or regulatory requirements into software configuration.
• Strong organizational skills with the ability to manage multiple concurrent customer projects.
• Excellent communication, training delivery, and stakeholder engagement skills.
• Experience with Rocketlane or a comparable professional services delivery platform.
• Working knowledge of Microsoft products, including Microsoft 365 (Outlook, Teams, Word, and Excel).

Preferred Qualifications:

• Direct experience as a fire inspector, fire marshal or deputy fire marshal, plans examiner, fire investigator, or company officer with inspection duties.
• Fire prevention certifications such as ICC Fire Inspector I or II, NFPA Certified Fire Inspector, Fire Plans Examiner, or Fire Investigator (NFPA 1033).
• Hands-on experience with fire prevention or inspection platforms, and with inspection, testing, and maintenance (ITM) or third-party compliance reporting workflows.
• Familiarity with GIS and parcel data as applied to occupancy and inspection management.
• Working knowledge of Salesforce, including account data hygiene and project handoff from sales.
• PMP, ITIL, or equivalent professional certification.
• Direct hands-on experience with Rocketlane.

For US-based RolesAll applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.
Physical Demands and Work EnvironmentThis role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.
Working at First DueFirst Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.
If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.
When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.