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Implementation Account Manager Jobs in Delaware (NOW HIRING)

The Hiller Companies

Account Manager

New Castle, DE · On-site

Monitor and evaluate sales performance against targets and implement corrective actions as necessary. * Other duties as assigned. Pay Range: Our Account Managers earn a competitive base salary and ...

Iff

Technical Service Account Manager

Wilmington, DE · On-site +1

The Technical Service Account Manager in Grain Processing will be directly responsible for ... Provide postsale technical troubleshooting during product testing and implementation * Support ...

Qnity

Lead Account Manager - Boise, ID

Newark, DE

... and management interface to build customer relationships in line with account plans. * Develop ... Responsible for business strategy implementation within assigned region. * Develop a sales plan for ...

AstraZeneca

National Account Director

Wilmington, DE · On-site +1

National Account Directors are accountable to manage, influence and negotiate with all market ... Develop, implement, and execute Strategic Account Plans that deliver aligned business objectives ...

AstraZeneca

National Account Director

Wilmington, DE · On-site

National Account Directors are accountable to manage, influence and negotiate with all market ... Develop, implement, and execute Strategic Account Plans that deliver aligned business objectives ...

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Implementation Account Manager information

What is an implementation account manager?

An Implementation Account Manager is a professional responsible for overseeing the onboarding and successful setup of new clients or accounts for a company’s products or services. They act as a liaison between clients and internal teams, ensuring smooth integration, addressing client needs, and resolving any issues that arise during the implementation process. Their goal is to ensure clients experience a seamless transition and are satisfied with the company’s solutions, setting the stage for long-term relationships.

What are the key skills and qualifications needed to thrive as an implementation account manager?

To thrive as an Implementation Account Manager, you need strong project management, client relationship, and problem-solving skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, project management tools like Asana or Trello, and data analysis systems is commonly required. Exceptional communication, organization, and adaptability help you manage client expectations and navigate changing project requirements. These abilities are crucial for ensuring successful client onboarding, smooth solution deployment, and sustained client satisfaction.

How does an implementation account manager typically collaborate with cross-functional teams during a client onboarding project?

Implementation Account Managers regularly coordinate with sales, product, technical support, and customer success teams to ensure a seamless client onboarding experience. They serve as the main point of contact, translating client requirements into actionable tasks for internal teams, and troubleshooting any issues that arise. Effective communication and project management are essential, as the role involves balancing client expectations with internal capabilities and timelines. Successful collaboration not only ensures a smooth implementation but also sets the foundation for long-term client satisfaction.

What is the difference between Implementation Account Manager vs Customer Success Manager?

AspectImplementation Account ManagerCustomer Success Manager
Primary FocusOnboarding and implementing products/services for new clientsOn ongoing client retention and satisfaction
Work EnvironmentProject-based, often during initial deploymentRelationship management over time
Required CredentialsRelevant industry certifications, technical knowledgeCustomer service, communication skills
Employer & Industry UsageTech, SaaS, IT servicesTech, SaaS, consulting

While both roles involve client interaction, Implementation Account Managers focus on deploying products and ensuring successful onboarding, whereas Customer Success Managers work to maintain long-term client relationships and satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

What type of implementation account manager makes the most money?

Implementation account managers with specialized skills in complex software systems, project management, and certifications such as PMP or Six Sigma tend to earn higher salaries. Those working in industries like technology, finance, or healthcare, and managing large or enterprise clients, also typically earn more due to increased responsibility and scope.

What are popular job titles related to Implementation Account Manager jobs in Delaware?

For Implementation Account Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Implementation Account Manager jobs in Delaware look for?

The top searched job categories for Implementation Account Manager jobs in Delaware are:

What cities in Delaware are hiring for Implementation Account Manager jobs?

Cities in Delaware with the most Implementation Account Manager job openings:

    Implementation Account Manager jobs near you

    Account Manager

    The Hiller Companies

    New Castle, DE • On-site

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Re-posted 21 days ago

    The Hiller Companies rating

    7.1

    Company rating: 7.1 out of 10

    Based on 6 frontline employees who took The Breakroom Quiz

    Job description

    The Hiller Companies, LLC has an immediate opening for Account Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.
    The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
    Job Summary: The Account Manager is responsible for generating new business and supporting the growth in the fire alarm, sprinkler, and suppression business. The Account Manager should have experience in owner direct sales as well basic understanding the plan and spec market, preferably in a large organization where they have gained experience and appreciation for a disciplined approach to account management and the competitive bid process. The position requires multi-faceted technical and sales skilled individual to expand our market share and support the overall service revenue growth strategy.
    Key Responsibilities:
    • Identify and pursue new business opportunities within the assigned territory or market segment.
    • Conduct market research to understand customer needs, industry trends, and competitor offerings.
    • Generate leads through networking, cold calling, referrals, and other sales strategies.
    • Collaborate with the sales team and management to develop effective sales strategies and marketing initiatives.
    • Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
    • Conduct regular site visits, review inspection reports, assess clients' fire protection needs and offer appropriate solutions.
    • Prepare technical scope of work proposals and presentations.
    • Follow through on sold projects to ensure satisfactory completion. Ensures a smooth "sale to operations" turnover and monitor's progress.
    • Actively involved and participates in civic and professional industry organizations.
    • Provide technical expertise and guidance to customers regarding fire protection systems, equipment, and compliance with industry regulations.
    • Collaborate with and cost review opportunities with internal teams, such as operations project managers and technicians, to ensure smooth execution of services and projects.
    • Prepare regular sales reports, forecasts, and analyses for management review.
    • Maintain a qualified funnel of opportunities, achieve new customer acquisition and profit goals consistently.
    • Function as a consultant to customers, recommend services for business goals, set market pricing and position Hiller as an industry leader in service delivery.
    • Monitor and evaluate sales performance against targets and implement corrective actions as necessary.
    • Other duties as assigned.

    Pay Range: Our Account Managers earn a competitive base salary and sales commissions. Exceeding sales goals can have a huge impact on total earnings! The individual starting salary will be determined by factors including education, skills, experience, expertise and geographic location.
    What We Are Looking For:
    • High School Diploma or GED is required; however, a bachelor's degree in Business Administration, Engineering, Marketing, or similar discipline is preferred.
    • NICET Certification is preferred.
    • 5+ years of experience in sales, business development, project management, construction or consulting within the Commercial Fire Alarm/Sprinkler/Suppression or similar Commercial building/construction industries is required.
    • Exp Must have a working knowledge of common fire and life safety systems and equipment, including but not limited to fire alarm systems, fire sprinkler systems, fire pumps, suppression system, etc.
    • Familiarity with building life safety inspection codes and standards.
    • Advanced ability to read and understand fire alarm, sprinkler, suppression & electrical drawings.
    • A closing expert, a hunter sales mentality is necessary.
    • Account development and strategic sales skills.
    • Financial expertise to estimate and sell technical solutions and service offerings effectively.
    • Proficiency in using CRM software, MS Office Suite, and other sales tools.
    • Excellent interpersonal and communication skills, both verbal and written.
    • Ability to interact with both internal and external stakeholders.
    • Great customer service skills, self-motivated and entrepreneurial spirit.
    • Demonstrated negotiation and closing skills.
    • Ability to effectively present and communicate technical information to clients.
    • Must have good teamwork capabilities.
    • Must have strong organizational skills and be detail oriented.
    • Valid driver's license and willingness to travel extensively within the assigned territory.
    • Ability to learn and become a market expert with building safety inspection codes and standards (NFPA and other industry regulations).
    • Key success drivers would include managing the entire sales process including uncovering the opportunity, developing a service solution/value proposition, conducting service alignment workshop, preparing the proposal, creating the contract, negotiating terms, closing opportunities, and providing on-going customer service selling any upgrades and add-on opportunities.
    • Travel overnight up to 10% for training and business development.

    Physical Requirements:
    • Must be able to sit for long periods of time
    • Must be able to effectively use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
    • Must be able to perform some repetitive motions while using a computer
    • While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms

    Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.
    We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly, and Make it Fun.
    Most employee benefits start from the first day of employment, including:
    • Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.
    • Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short term disability, voluntary long term disability, critical illness & accident insurance and paid time off.
    • Company-provided training, tools, and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs.
    • Career advancement potential within a growing company.

    Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers, and together, let's make the world a safer place.

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