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Im3 Jobs in Ridgefield, WA (NOW HIRING)

iM3 Inc

Support Technician

Vancouver, WA · On-site

$23 - $25/hr

COMPENSATION: * The starting pay for this position is between $23 and $25 per hour, falling within the broader pay range of $21 to $34 per hour for this role. * Full-Time (40-hour week) * Benefits ...

iM3 Inc

Support Technician

Vancouver, WA · On-site

$23 - $25/hr

COMPENSATION: * The starting pay for this position is between $23 and $25 per hour, falling within the broader pay range of $21 to $34 per hour for this role. * Full-Time (40-hour week) * Benefits ...

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Im3 information

What are the key skills and qualifications needed to thrive as an IM3 (Industrial Mechanic Level 3), and why are they important?

To thrive as an IM3 (Industrial Mechanic Level 3), you need strong mechanical aptitude, troubleshooting skills, and a recognized trade qualification such as a Red Seal or equivalent apprenticeship. Familiarity with industrial tools, hydraulic and pneumatic systems, and computerized maintenance management systems (CMMS) is typically required. Attention to detail, problem-solving ability, and effective teamwork are essential soft skills for excelling in this role. These skills and qualifications ensure safe, efficient equipment maintenance and minimize downtime in industrial settings.

What is the difference between Im3 vs Imaging Technician?

AspectIm3Imaging Technician
Required CredentialsCertification in imaging systems, technical trainingCertification in imaging technology, technical training
Work EnvironmentMedical facilities, imaging centersHospitals, clinics, diagnostic labs
Employer & IndustryHealthcare, medical imagingHealthcare, diagnostic services

Im3 and Imaging Technicians both require similar certifications and work in healthcare environments focused on medical imaging. While Im3 may have specialized training in specific imaging systems, both roles serve to operate imaging equipment and assist in diagnostics. The main difference lies in the scope of certification and specific job responsibilities, but they are often used interchangeably in healthcare settings.

What are some common challenges faced by IM3 professionals when managing multiple IT projects simultaneously?

IM3 professionals often juggle several IT projects at once, requiring strong organizational skills and the ability to prioritize tasks effectively. A common challenge is balancing competing deadlines and resource constraints while ensuring all stakeholders remain informed and engaged. Navigating shifting project requirements and integrating new technologies can also demand flexibility and proactive problem-solving. Successful IM3 professionals use collaborative tools and clear communication to keep teams aligned and projects on track.

What are IM3 professionals?

IM3 typically refers to professionals working in the field of Information Management and Information Technology at a mid-level (sometimes used as a job code or internal designation in certain organizations). These roles often involve managing IT systems, supporting data management processes, and ensuring the smooth operation of information infrastructure. IM3 professionals may be responsible for both technical and administrative tasks, including system maintenance, user support, and compliance with data security policies. The exact duties can vary depending on the organization and industry.
What cities near Ridgefield, WA are hiring for Im3 jobs? Cities near Ridgefield, WA with the most Im3 job openings:
Im3 jobs near you
Infographic showing various Im3 job openings in Ridgefield, WA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Support Technician

iM3 Inc

Vancouver, WA • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

COMPENSATION:

  • The starting pay for this position is between $23 and $25 per hour, falling within the broader pay range of $21 to $34 per hour for this role.
  • Full-Time (40-hour week)
    • Benefits (including medical, vision, dental after 30 days and 401K up to 3% match after 12 months)
    • 9 Holidays + 1 Floating Holiday
    • 1 Week Vacation at 1 year point

SUMMARY

Our Support Technician offers courteous phone assistance to retain existing customers and attract new ones. Specializing in veterinary dental equipment, they diagnose issues, evaluate, and repair equipment, and install software for x-ray systems. Their duties also include assisting users with procedures, providing remote client support, and promptly resolving problems to ensure customer satisfaction. Additionally, they may recommend upgrades or supplementary products to enhance user experience.

*Please be aware that while the radiography software installation and troubleshooting of digital X-Ray generators do not involve radioactive cores, we strictly adhere to safety protocols. Consequently, all technicians are required to wear radiation badges during the testing or quality assurance of repaired digital generators*


DUTIES AND RESPONSIBILITIES
  • Provide product support alongside top-notch customer service, while upholding company standards for communication, service quality, support, and thorough ticket documentation.
  • Answer support phone calls and emails for all equipment and software.
  • Monitor parts inventory to assure adequate stock.
  • Prepare parts orders for shipping.
  • Remote software installs new equipment remotely.
  • Perform maintenance and repairs on customer equipment.
  • Maintain good housekeeping practices for all workspaces and assist within office organization projects as needed.
  • Perform additional tasks assigned by Support Managers
QUALIFICATIONSRequired
  • High School graduate or equivalent.
  • 2+ years of customer service experience.
  • Able to communicate clearly in writing and verbally.
  • Self-motivation...requires minimum supervision.
  • Good attendance and punctuality.
  • Strong mechanical aptitude.
  • Adaptability, initiative, flexibility and in addition to critical thinking skills.
  • We build quality equipment. Requiring attention to detail and consistent focus throughout the process.
Preferred
  • Production experience, preferably in the precision equipment industry.
  • Microsoft Office (Word/Excel/Outlook) familiarity.
  • Machinists’ experience helpful.
  • Small equipment/electrical repair experience.
  • Phone support/call center experience beneficial.
  • Microsoft 365 experience.

COMPETENCIES
  • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity--Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.
  • Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
  • Occasionally required to stand.
  • Occasionally required to walk.
  • Continually required to sit.
  • Continually required to utilize hand and finger dexterity.
  • Occasionally required to climb, balance, bend, stoop, kneel or crawl.
  • Continually required to talk or hear.
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
  • Occasionally required to lift/push/carry items up to 50 pounds.