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Igaming Jobs in Michigan (NOW HIRING)

Ocean Casino Resort

$21/hr

About the Role The iGaming Customer Service Representative II is responsible for working within a team to exceed customer satisfaction expectations and enhancing the play experience by providing ...

New

Aristocrat Leisure

Director of Operations

Lansing, MI · On-site

$185 - $344/hr

Lead the transformation and evolution of iGaming operations to a globally scalable, standardized operating model. * Define and implement operating frameworks that support growth, complexity, and ...

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Igaming information

See Michigan salary details

$15.4K

$74.8K

$145.8K

How much do igaming jobs pay per year?

As of Sep 5, 2026, the average yearly pay for igaming in Michigan is $74,761.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,713.00 and $101,429.00 per year, depending on experience, location, and employer.

What is an iGaming job?

An iGaming job involves working in the online gambling industry, which includes online casinos, sports betting, poker, and other digital gaming platforms. Roles in iGaming vary widely, covering areas such as marketing, customer support, software development, compliance, and game design. Many jobs require knowledge of regulations, responsible gaming practices, and industry trends. The sector is fast-paced, technology-driven, and offers global career opportunities.

What are the key skills and qualifications needed to thrive in an iGaming position?

To thrive in an iGaming role, you typically need knowledge of online gaming operations, digital marketing, regulatory compliance, and customer engagement, often supported by a relevant degree. Familiarity with Content Management Systems (CMS), Customer Relationship Management (CRM) tools, and industry-specific software like casino management platforms is highly valuable. Strong communication, analytical thinking, and problem-solving skills help team members adapt and excel in a fast-paced and evolving digital environment. These skills and qualities are essential for maintaining compliance, optimizing user experiences, and driving business growth in the competitive iGaming industry.

What are the typical career advancement opportunities in the iGaming industry?

The iGaming industry offers a range of career advancement opportunities, often allowing employees to move from entry-level roles such as customer support or junior marketing positions to specialized functions like product management, game development, or regulatory compliance. Many companies encourage internal mobility and offer training programs to help employees develop new skills. As you gain experience and demonstrate results, you may advance into team lead, managerial, or executive roles within operations, marketing, or technical departments. The dynamic nature of iGaming also means new positions and specializations frequently emerge, offering diverse paths for professional growth.

What are the most commonly searched types of Igaming jobs in Michigan?

The most popular types of Igaming jobs in Michigan are:

What are popular job titles related to Igaming jobs in Michigan?

For Igaming jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Igaming jobs in Michigan look for?

The top searched job categories for Igaming jobs in Michigan are:

What cities in Michigan are hiring for Igaming jobs?

Cities in Michigan with the most Igaming job openings:

Igaming jobs near you
Infographic showing various Igaming job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $74,761 per year, or $35.9 per hour.

iGaming Customer Service Representative II- iGaming- Full Time

Ocean Casino Resort

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Ocean Casino Resort rating

8.4

Company rating: 8.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

16th of 164 rated casinos

Job description

About the Role

The iGaming Customer Service Representative II is responsible for working within a team to exceed customer satisfaction expectations and enhancing the play experience by providing professional, accurate, and timely assistance for all matters relating to the player’s interaction with the online casino via various communication channels including chat, phone, and e-mail. Additional duties include payment processing and reporting assistance on risk cases, as defined by Risk Manager.

Position Responsibilities

  • Exhibit conduct in accordance with all NJ Gaming Regulations and departmental policies and procedures
  • Capable of working efficiently in a high-volume work environment
  • Knowledgeable in online gaming products and how customers interact with said products
  • Possess excellent customer service skills
  • Actively monitor and complete incoming phone calls, emails and chats
  • Escalate any game-related issue and/or site issue to appropriate parties and create service tickets as required
  • Provide technical, product, and sales support to customers in a timely manner
  • Proactively develop and build customer relationships
  • Assist players with specifics about promotions, bonuses, loyalty programs and payment status
  • Assist with payment processing and executes both deposits and withdrawals
  • Investigate and resolve customer issues related to payments, including reconciliation of transactions
  • Communicate with third-party payment providers to resolve player issues related to deposits and withdrawals
  • Identify fraudulent or suspicious activity during player’s deposits and/or withdrawals
  • Experienced in troubleshooting and triaging complicated matters related to player inquiries
  • Serve as the point of escalation for all customer disputes that Customer Service Representative cannot resolve him/herself
  • Participate in investigations related to payments fraud and game play disputes
  • Detect and advise customers at risk of potential responsible gaming issues
  • Follow procedures to identify and report any suspicious or unusual activity
  • Contribute to the ongoing development and improvement of the online casino customer experience
  • Proactively contact players based on real-time monitoring of events
  • Participate in our outbound contact program, as required
  • Other duties as assigned

Essential Functions

  • Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment.
  • Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
  • Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor.
  • Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours.
  • Travel to/from work and on-site attendance to perform the position responsibilities and the essential functions of the job
  • Must be able to lift at least 25lbs.
  • High School Diploma or equivalent GED preferred.
  • Ability to communicate with customers and employees in a clear and concise manner.
  • Excellent command of professional English reading, writing and verbal communication
  • Guest service experience preferred, including but not limited to casinos and/or online gaming
  • Superior Microsoft Excel skills required
  • Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
  • Ability to effectively communicate in English
  • Able to work holidays/weekends
  • Free meal on shift
  • Training & Development
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k,)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Pay Rate: $21.00/hour

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