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How much do ids call center supervisor jobs pay per year?

As of Sep 13, 2026, the average yearly pay for ids call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Ids Call Center Supervisor job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, and 23% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Supervisor

Hunt Valley, MD

Kennedy Services
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Kennedy Servicesexternal

Full-time

Posted 3 days ago

New

Job description

DESCRIPTION:
Upcoming career opportunity for a customer service expert to manage a department of a major call center facility in Baltimore City. The Call Center Supervisor is responsible for the day to day and long-term operations and production levels of the assigned department. This position will be responsible for building and developing a strong team of customer service representatives.
RESPONSIBILITIES:
  • Trains, develops, and motivates the department staff on strategies and techniques, applicable laws and regulations, and company policies and procedures.
  • Sets individual and group goals in accordance with Company objectives.
  • Using various reports and statistics, regularly monitors and evaluates individual and group performance toward achievement of goals; makes adjustments in goal attainment strategies.
  • Takes appropriate disciplinary action as necessary.
  • Analyzes and resolves work problems.
  • Performs personnel actions such as hiring, promotions, transfers, merit increases, and performance appraisals.
  • Works the account review file daily.
  • Analyzes past and present call patterns and volumes to determine future staffing levels. Works with Director of Quality Assurance to recruit needed staff.
  • Acts as a backup, when needed, to customer service representatives to assist when call volume dictates.
  • Throughout the day, monitors call volume in each queue to determine if any adjustments in staffing are needed.
  • On a timely basis, proactively communicates with assigned client staff to ensure the best possible business relationship with client.

REQUIREMENTS:
  • Associate or bachelor degree desirable.
  • Supervisory experience in customer service and/or call center environment is required.
  • One year of management/supervisory experience is required.
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About Kennedy Services

Sourced by ZipRecruiter

Founded in 1978, Kennedy Services is one of Maryland's oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision. Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth. As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Baltimore, MD, US

Year founded

1978

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